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Adjuster assessing a damaged property on site
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Why claims adjusters face a labour force double whammy

December 14, 2022 by Philip Porado

Solving the P&C industry’s talent recruitment difficulties will be a key focus for 2023, according to industry respondents to Canadian Underwriter’s annual Executive Outlook survey. While respondents focused mainly on the needs of the broking and underwriting business segments, the

Cleaning up in Charlottetown after Fiona
News AdjustersCatastrophesClaimsClaims Canada ArchiveClaims ProfessionalsEnvironmentalP.E.I.Personal HomeSupply Chain

P.E.I. utility Maritime Electric estimates cost of Hurricane Fiona

December 13, 2022 by The Canadian Press

CHARLOTTETOWN – Prince Edward Island’s electric utility says it will cost about $35 million to repair damage to the company’s distribution system caused by post-tropical storm Fiona. A spokesperson for Maritime Electric said that estimate is based on invoices received

Buildings sit in the water in Rose Blanche-Harbour Le Cou
News AdjustersBrokersCatastrophesClaimsClaims ProfessionalsClaims TechnologyCommercialInsurers

How insurance coverage will change as Canadian hurricane risk expands

December 9, 2022 by Alyssa DiSabatino

Parametric insurance is a relatively new product in Canada, and thus is not a big buy for commercial clients, but as climate change is expected to cause more hurricane events in Canada, expect this solution to get more popular north

A man pauses while digging out snow from under a car stuck on a street in the aftermath of a snowstorm, in Vancouver, B.C., Wednesday, Nov. 30, 2022. Delta Mayor George Harvie describes the response to heavy snowfall in the region last week as a "recent failure of provincial highway winter maintenance." THE CANADIAN PRESS/Darryl Dyck
News AdjustersB.C.BrokersCatastrophesClaimsClaims ProfessionalsInsurers

Why this insurer saw double the amount of auto claims. Could it happen again?

December 7, 2022 by Alyssa DiSabatino

A major snowfall in southern British Columbia last week led to a 94% increase in claims compared to the week prior, Insurance Corporation of British Columbia (ICBC) reported. And with more snow being forecast today, drivers should prepare for more

Car accident on highway with ambulance responding
News AdjustersB.C.ClaimsClaims ProfessionalsClaims TechnologyPersonal AutoTrusted Advisor

ICBC’s new approach to claims interactions with injured drivers

December 5, 2022 by Dr. Donna Bain

The new Enhanced Care model put in place by the Insurance Corporation of British Columbia (ICBC) in Spring 2021 emphasizes proactive outreach to injured customers to help them recover, while also communicating about insurance benefits and processes. Enhanced Care changed

Storm damaged house
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What makes the current claims environment so challenging?

December 2, 2022 by Philip Porado

A convergence of global factors will cause above-average levels of claims inflation for the foreseeable future. Claims professionals who spoke with Canadian Underwriter said multiple market-dependent factors – including prolonged COVID-19 lockdowns in China, political instability, labour and materials shortages,

Covid-19 virus image
News AdjustersClaimsClaims ProfessionalsClaims TechnologyCommercialCommercial AutoConstructionHRLegalLiabilityManagementOperationsPersonal AutoPersonal HomeProperty

Does an immuno-compromised adjuster have to return to field work?

November 23, 2022 by The CIP Society, Insurance Institute of Canada

For almost three years, there’s been confusion around COVID-19 protocols. It’s made it hard for people to get on with their daily lives. An example of how these stresses burden our industry is illustrated in a dilemma faced by a

A property affected by November 2021 flooding as seen on the Shackan Indian Band.
News AdjustersB.C.CatastrophesClaimsClaims ProfessionalsClaims TechnologyEnvironmentalInsurersLoss ControlSupply Chain

New claims-management service launches certificate program for insurers

November 11, 2022 by Alyssa DiSabatino

A new claims management program, which enables insurance companies to divert waste from landfills by recycling flooring and drywall during the claims and restoration process, has officially launched its certification program.   The EcoClaim certificate program will enable insurers to

Palm trees in a hurricane
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How Cats will impact insurers’ and reinsurers’ pricing and investments

November 3, 2022 by Philip Porado

Rising cleanup costs following catastrophic weather events mean P&C insurers and reinsurers may have to adjust what they cover, and how they invest, global financial markets watchdog Fitch Ratings says. As Canada braces for its third year in a row

Hypnosis eye design line drawing design element.
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Mapping your customer’s journey? Try the same with your employees

October 27, 2022 by David Gambrill

Monitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A

Art/Illustration: group of people discussing
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Communication around claims must be top priority: CEOs

October 24, 2022 by David Gambrill

Supply chain pressures and labour shortages mean Canada’s P&C industry and its suppliers need to focus on communications around claims service to maintain consumer trust and high service levels, insurance executives told a broker conference last week. Matthew Turack, group

Excavator filling the bed of a dump truck
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What do downtime policies cover for truck owners?

October 17, 2022 by Kevin Thomas and Tony Militello

Businesses operating trucks can see their livelihoods impacted by unforeseen incidents like mechanical failures, accidents, fires or vehicle thefts. For properly insured businesses, these incidents may result in downtime claims. And those claims often require careful consideration of limitations — because