Canadian Underwriter

Topic Adjusters

A man pauses while digging out snow from under a car stuck on a street in the aftermath of a snowstorm, in Vancouver, B.C., Wednesday, Nov. 30, 2022. Delta Mayor George Harvie describes the response to heavy snowfall in the region last week as a "recent failure of provincial highway winter maintenance." THE CANADIAN PRESS/Darryl Dyck
News AdjustersB.C.BrokersCatastrophesClaimsClaims ProfessionalsInsurers

Why this insurer saw double the amount of auto claims. Could it happen again?

December 7, 2022 by Alyssa DiSabatino

A major snowfall in southern British Columbia last week led to a 94% increase in claims compared to the week prior, Insurance Corporation of British Columbia (ICBC) reported. And with more snow being forecast today, drivers should prepare for more

Car accident on highway with ambulance responding
News AdjustersB.C.ClaimsClaims ProfessionalsClaims TechnologyPersonal AutoTrusted Advisor

ICBC’s new approach to claims interactions with injured drivers

December 5, 2022 by Dr. Donna Bain

The new Enhanced Care model put in place by the Insurance Corporation of British Columbia (ICBC) in Spring 2021 emphasizes proactive outreach to injured customers to help them recover, while also communicating about insurance benefits and processes. Enhanced Care changed

Storm damaged house
News AdjustersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyCommercial AutoConstructionEmerging RisksEnvironmentalInsurersLoss TrendsNew BrunswickNewfoundland & LabradorNova ScotiaOntarioP.E.I.Personal AutoPersonal HomePropertyQuebecRisk ManagersSupply ChainTrusted Advisor

What makes the current claims environment so challenging?

December 2, 2022 by Philip Porado

A convergence of global factors will cause above-average levels of claims inflation for the foreseeable future. Claims professionals who spoke with Canadian Underwriter said multiple market-dependent factors – including prolonged COVID-19 lockdowns in China, political instability, labour and materials shortages,

Covid-19 virus image
News AdjustersClaimsClaims ProfessionalsClaims TechnologyCommercialCommercial AutoConstructionHRLegalLiabilityManagementOperationsPersonal AutoPersonal HomeProperty

Does an immuno-compromised adjuster have to return to field work?

November 23, 2022 by The CIP Society, Insurance Institute of Canada

For almost three years, there’s been confusion around COVID-19 protocols. It’s made it hard for people to get on with their daily lives. An example of how these stresses burden our industry is illustrated in a dilemma faced by a

A property affected by November 2021 flooding as seen on the Shackan Indian Band.
News AdjustersB.C.CatastrophesClaimsClaims ProfessionalsClaims TechnologyEnvironmentalInsurersLoss ControlSupply Chain

New claims-management service launches certificate program for insurers

November 11, 2022 by Alyssa DiSabatino

A new claims management program, which enables insurance companies to divert waste from landfills by recycling flooring and drywall during the claims and restoration process, has officially launched its certification program.   The EcoClaim certificate program will enable insurers to

Palm trees in a hurricane
News AdjustersCatastrophesClaimsClaims ProfessionalsEmerging RisksEnvironmentalInsurersLoss ControlPersonal AutoPersonal HomeProperty

How Cats will impact insurers’ and reinsurers’ pricing and investments

November 3, 2022 by Philip Porado

Rising cleanup costs following catastrophic weather events mean P&C insurers and reinsurers may have to adjust what they cover, and how they invest, global financial markets watchdog Fitch Ratings says. As Canada braces for its third year in a row

Hypnosis eye design line drawing design element.
News AdjustersBrokersClaims ProfessionalsInsurersOperations

Mapping your customer’s journey? Try the same with your employees

October 27, 2022 by David Gambrill

Monitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A

Art/Illustration: group of people discussing
News AdjustersBrokersClaimsClaims ProfessionalsInsurersOperationsPersonal AutoPersonal HomeSupply Chain

Communication around claims must be top priority: CEOs

October 24, 2022 by David Gambrill

Supply chain pressures and labour shortages mean Canada’s P&C industry and its suppliers need to focus on communications around claims service to maintain consumer trust and high service levels, insurance executives told a broker conference last week. Matthew Turack, group

Excavator filling the bed of a dump truck
News AdjustersBusiness InterruptionClaimsClaims ProfessionalsCommercialCommercial AutoConstructionInsurersLoss ControlLoss Trends

What do downtime policies cover for truck owners?

October 17, 2022 by Kevin Thomas and Tony Militello

Businesses operating trucks can see their livelihoods impacted by unforeseen incidents like mechanical failures, accidents, fires or vehicle thefts. For properly insured businesses, these incidents may result in downtime claims. And those claims often require careful consideration of limitations — because

Potted green plant grows up in arrow shape over concrete wall background
News AdjustersClaimsInsurers

How carriers can save money — and the environment — through claims

October 12, 2022 by Alyssa DiSabatino

A new claims solution may help carriers save costs during the claims process while also saving the environment. Through the new EcoClaims pilot program — which diverts waste from landfills by recycling flooring and drywall during the claims and restoration

A house-shaped calculator resting on a basket of construction tools
News AdjustersClaimsClaims ProfessionalsCommercialInsurersLoss Control

How large property loss claims can become larger — and how to avoid it

October 7, 2022 by Alyssa DiSabatino

A large property loss claim can be worsened by theft or adverse weather events during the initial logistics stage if insurers don’t act quickly, a contractor expert warned during the Ontario Insurance Adjusters Association’s claims conference in Toronto Wednesday.  Insurers

Tree shredder and specialized dumper truck on a city street
News AdjustersBrokersClaimsClaims ProfessionalsCommercialCommercial AutoConstructionLoss ControlProperty

How do truck owners calculate downtime claims?

October 5, 2022 by Kevin Thomas and Tony Militello

When a business’ profits are dependent on having a truck or fleet of trucks fully operational, any downtime can lead to lost profits. For that reason, many purchase optional coverage and can make claims if a vehicle is inoperable due