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Toilet trouble means strata owner must reimburse corporation’s $5,000 deductible

April 19, 2021 by Greg Meckbach

A British Columbia townhouse owner whose toilet overflowed and caused damage has to pay the $5,000 deductible on the strata corporation’s insurance claim, the B.C. Civil Resolution Tribunal (CRT) has ruled. Jefferson Wu is the principal of Kwan-Wu Holdings Ltd.,

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Adjuster’s fine halved on appeal in a replacement cost dispute over a tractor

April 15, 2021 by David Gambrill

A Manitoba insurance adjuster has been fined for failing to carry out instructions from an insurer to inform a claimant about how to replace their tractor under the terms of the insurer’s Limited Waiver of Depreciation. The adjuster, Douglas Boyd

Solar panel and wind turbine farm clean energy.
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The biggest property risks for green energy

March 29, 2021 by Greg Meckbach

Floods, hail, fire, and lightning strikes are among the concerns for underwriters who insure green energy projects, an expert with RSA Canada says. And also, solar panel placement. Perhaps not many would link solar panel placement with flood risk, but

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Tips for accelerating your insurance career

March 17, 2021 by Jason Contant

If Ernest Mashingaidze has one piece of advice he could share with his early career self, it would be to not fear the mystical creature. “How many times have people looked at a job application and it says you need

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How COVID changed claims adjusters

March 12, 2021 by Adam Malik

Although the claims adjusting profession has undergone a lot of change over the last decade, last year was unlike any other, CRU Group executive vice president Skip McHardy said during a recent web conference. In particular, COVID-19 highlighted the need

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Patti Kernaghan, Kernaghan Adjusters

March 12, 2021 by Jason Contant

Patti Kernaghan, President, CEO, Kernaghan Adjusters Patti Kernaghan was working in the banking industry and felt pretty settled in her career before her career path veered towards the insurance industry. “My father took me out for lunch, which was not

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Lorri Frederick, ClaimsPro

March 12, 2021 by Jason Contant

Lorri Frederick, President, ClaimsPro Claims has been a very “old-school” and traditional sector of the insurance industry, and for the longest time was very slow to change from the standpoints of technology, process, and diversity, said Lorri Frederick, president of

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Home insurer goes after ventilation unit manufacturers in subrogated fire claim

March 10, 2021 by Greg Meckbach

A subrogated claim arising from a Hamilton area home fire is raising the question of which equipment manufacturer, if any, is liable. In 2013, a fire caused extensive damage to the Ancaster, Ont., home of Mary Arlene and Rudolf Dosen.

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Why dirt bike accident victim can get Ontario auto accident benefits

March 6, 2021 by Greg Meckbach

An Ontario claimant who suffered a severely disabling injury after falling off his dirt bike during a competition is entitled to accident benefits under his auto policy. This is the result of Beaudin v. Travelers Insurance Company of Canada, released

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By how much productivity for restoration firms dropped in the pandemic

March 6, 2021 by Adam Malik

The head of a claims restoration company says it’s reasonable to believe that productivity in his company and the industry as a whole has dropped by nearly 20% due to the global COVID-19 pandemic. That would be on par with

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Lessons learned from ‘the toughest Cat season’

March 2, 2021 by Adam Malik

The COVID-19 pandemic made it difficult at times for insurers to work through natural catastrophes, said a Wawanesa executive during a recent web conference. But they’ve learned a few lessons because of it. As Cats stormed through Alberta to the

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The future of auto claims if everyone keeps working from home

February 23, 2021 by David Gambrill

Auto insurers will be watching very carefully to see how future working-from-home arrangements will affect downtown traffic patterns — and hence, auto insurance claims — during the post-pandemic era, says an RSA Canada claims executive. Government lockdowns to avoid the