Topic Adjusters
‘Boilerplate’ reasons for denying auto claims don’t cut it: Court
September 25, 2019 by Greg MeckbachOntario’s Divisional Court ruled this week against Aviva Canada, which wants to challenge a Licence Appeal Tribunal ruling in favour of an auto accident benefits claimant. The case involves how Aviva denied the claim, which was to check a box…
Did Dorian create a capacity issue for claims adjusters?
September 24, 2019 by Jason ContantEven though post-tropical storm Dorian knocked out power to about 80% of homes and businesses in Nova Scotia, and left thousands more without power in the other Atlantic provinces, claims adjusters were well-equipped to deal with its aftermath. “In the…
What’s happening with police report on B.C. wildfire that destroyed more than 200 structures
September 18, 2019 by THE CANADIAN PRESSKAMLOOPS, B.C. – The RCMP investigation into the cause of a massive wildfire that destroyed homes and charred nearly 2,000 square kilometres of land in British Columbia has now been passed to the BC Prosecution Service for consideration of charges.…
One key factor in creating a great customer experience
September 16, 2019 by Jason ContantWant to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the…
You can’t teach claims adjusters this skill
September 11, 2019 by Greg Meckbach, Associate EditorAs the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although…
Post-Dorian claims adjustment: has the industry resolved its capacity issues?
September 10, 2019 by Greg MeckbachMore than 100,000 Atlantic Canada homes and businesses were still without power three days after Dorian hit Nova Scotia, but the latest hurricane to hit Canada’s east coast should be easier for the industry to handle than the May 4…
The impact of Dorian on Canada’s P&C industry
September 9, 2019 by Greg MeckbachHurricane Dorian is definitely a catastrophe-level event for Canadian insurers, probably with huge business interruption losses and possibly bigger than 2016’s Hurricane Matthew, industry experts said Monday. “Business interruption is going to be huge on the commercial book of business,”…
The impact of east London disaster on the P&C industry
August 22, 2019 by Greg MeckbachTen London, Ont. properties have “substantial” damage as a result of last week’s gas explosion, though it does not appear to be a major loss for Canada’s property and casualty industry as a whole. About twelve minutes after a vehicle…
Intact’s other deal: ‘You can bet that other insurers are paying close attention’
August 20, 2019 by Adam MalikIntact Financial Corp. agreeing to buy On Side Restoration will likely lead to similar deals going forward and while risks exist, one adjuster believes it will probably bring more good than bad to the insurance industry – with a lot…
Post-flood demolition begins in Ste-Marthe-sur-le-Lac
August 19, 2019 by THE CANADIAN PRESSSTE-MARTHE-SUR-LE-LAC, Que. – Four months after a dike ruptured and forced 6,000 people from the town of Ste-Marthe-sur-le-Lac, demolition work has begun on flood-stricken homes in the community west of Montreal. Roland Gariepy, 77, paid a visit to his old…
How dashcams are settling insurance and liability questions
August 15, 2019 by Dan Healing - THE CANADIAN PRESSCALGARY – In a video taken through the windshield of Dung Le’s 15-year-old Toyota Echo, an oncoming car breaks the monotony of a wide, nearly empty street on a quiet August morning in a sprawling residential Edmonton neighbourhood. As it…
Why on-site adjuster supervision is needed
July 29, 2019 by Jason ContantCiting a failure to ensure proper and adequate supervision of the firm’s employees at all times, the Insurance Council of Manitoba has fined the designated representative of a Manitoba ClaimsPro LP office $5,000, plus assessed investigation costs of $3,188. “Based…