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News AdjustersClaimsClaims Canada ArchiveLegal

‘Boilerplate’ reasons for denying auto claims don’t cut it: Court

September 25, 2019 by Greg Meckbach

Ontario’s Divisional Court ruled this week against Aviva Canada, which wants to challenge a Licence Appeal Tribunal ruling in favour of an auto accident benefits claimant. The case involves how Aviva denied the claim, which was to check a box

News AdjustersCatastrophesClaimsNew BrunswickNewfoundland & LabradorNova ScotiaP.E.I.

Did Dorian create a capacity issue for claims adjusters?

September 24, 2019 by Jason Contant

Even though post-tropical storm Dorian knocked out power to about 80% of homes and businesses in Nova Scotia, and left thousands more without power in the other Atlantic provinces, claims adjusters were well-equipped to deal with its aftermath. “In the

News AdjustersCatastrophesClaims

What’s happening with police report on B.C. wildfire that destroyed more than 200 structures

September 18, 2019 by THE CANADIAN PRESS

KAMLOOPS, B.C. – The RCMP investigation into the cause of a massive wildfire that destroyed homes and charred nearly 2,000 square kilometres of land in British Columbia has now been passed to the BC Prosecution Service for consideration of charges.

News AdjustersClaims

One key factor in creating a great customer experience

September 16, 2019 by Jason Contant

Want to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the

News AdjustersClaimsClaims Technology

You can’t teach claims adjusters this skill

September 11, 2019 by Greg Meckbach, Associate Editor

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although

News AdjustersCatastrophesClaims

Post-Dorian claims adjustment: has the industry resolved its capacity issues?

September 10, 2019 by Greg Meckbach

More than 100,000 Atlantic Canada homes and businesses were still without power three days after Dorian hit Nova Scotia, but the latest hurricane to hit Canada’s east coast should be easier for the industry to handle than the May 4

News AdjustersCatastrophesClaims

The impact of Dorian on Canada’s P&C industry

September 9, 2019 by Greg Meckbach

Hurricane Dorian is definitely a catastrophe-level event for Canadian insurers, probably with huge business interruption losses and possibly bigger than 2016’s Hurricane Matthew, industry experts said Monday. “Business interruption is going to be huge on the commercial book of business,”

News AdjustersClaims

The impact of east London disaster on the P&C industry

August 22, 2019 by Greg Meckbach

Ten London, Ont. properties have “substantial” damage as a result of last week’s gas explosion, though it does not appear to be a major loss for Canada’s property and casualty industry as a whole. About twelve minutes after a vehicle

News AdjustersClaimsMergers and Aqcuisitions

Intact’s other deal: ‘You can bet that other insurers are paying close attention’

August 20, 2019 by Adam Malik

Intact Financial Corp. agreeing to buy On Side Restoration will likely lead to similar deals going forward and while risks exist, one adjuster believes it will probably bring more good than bad to the insurance industry – with a lot

News AdjustersCatastrophesClaimsClaims Canada Archive

Post-flood demolition begins in Ste-Marthe-sur-le-Lac

August 19, 2019 by THE CANADIAN PRESS

STE-MARTHE-SUR-LE-LAC, Que. – Four months after a dike ruptured and forced 6,000 people from the town of Ste-Marthe-sur-le-Lac, demolition work has begun on flood-stricken homes in the community west of Montreal. Roland Gariepy, 77, paid a visit to his old

News AdjustersClaimsClaims Canada ArchiveLegal

How dashcams are settling insurance and liability questions

August 15, 2019 by Dan Healing - THE CANADIAN PRESS

CALGARY – In a video taken through the windshield of Dung Le’s 15-year-old Toyota Echo, an oncoming car breaks the monotony of a wide, nearly empty street on a quiet August morning in a sprawling residential Edmonton neighbourhood. As it

News AdjustersClaims

Why on-site adjuster supervision is needed

July 29, 2019 by Jason Contant

Citing a failure to ensure proper and adequate supervision of the firm’s employees at all times, the Insurance Council of Manitoba has fined the designated representative of a Manitoba ClaimsPro LP office $5,000, plus assessed investigation costs of $3,188. “Based