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InsurTech North speaker: What may work for desktop may not work for mobile

April 23, 2021 by Greg Meckbach

When it comes to shopping for insurance online, the consumer experience will vary across platforms, something that isn’t always discussed when the industry talks about digitizing its customer experience. The matter came up recently during ‘Key Touchpoints in the Customer

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Why insurance overseer won’t regulate MGAs or fintechs just yet

April 22, 2021 by Greg Meckbach

Ontario’s insurance regulator has no plans to regulate fintechs or managing general agents in the near term. “We sort of feel like we have enough on our plates,” said Tim Bzowey, executive vice president of auto/insurance products for the Financial

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How to build empathetic managers for the hybrid workplace

April 16, 2021 by David Gambrill

Canadian property and casualty insurance industry leaders have often talked about the importance of managing with empathy during the pandemic, but empathic managers will become even more valuable in the hybrid workplaces that are expected to emerge after the pandemic

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The quaint ‘killer app’ that helps brokers talk to underwriters remotely

April 13, 2021 by Greg Meckbach

Not all meetings during a pandemic need to be structured around a videoconference call, commercial insurance experts said during a recent webinar. “I think we all have to be cautious about just loading up our entire agenda with Zoom calls

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Why certain commercial sub-segments are facing pricing, capacity crunch

April 12, 2021 by Greg Meckbach

Today’s hard market is different not only because of COVID-19 but also because insurers are more granular in their approach towards specific segments within the commercial market, experts suggested Monday during a Canadian Underwriter webinar. “In some industries [i.e. commercial

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Etiquette for asking if your employees are vaccinated

April 9, 2021 by Greg Meckbach

Asking your workers whether or not they got their COVID-19 vaccine shot is not necessarily a good idea. “If you are going to require employees to disclose their vaccination status, you need to consider the nature of the workplace,” said

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Brokers: pay attention to these insurance fraud ‘red flags’

April 7, 2021 by Jason Contant

If your client is trying to rush the insurance buying process or is not concerned about price, that’s often a red flag that the transaction is fraudulent, RSA told Canadian Underwriter recently. “We know the majority of customers aren’t looking

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How vaccine rollout impacts commercial risk management

March 22, 2021 by Greg Meckbach

If your commercial clients are bringing more workers back into the office, risk managers might be curious as to whether returning workers have received any of their COVID-19 vaccine shots. But before your clients ask their employees about their vaccine

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Tips for accelerating your insurance career

March 17, 2021 by Jason Contant

If Ernest Mashingaidze has one piece of advice he could share with his early career self, it would be to not fear the mystical creature. “How many times have people looked at a job application and it says you need

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Why you need to define your personal brand early in your career

March 16, 2021 by Jason Contant

Defining your personal brand early in your insurance career path can pay dividends in the long-run, viewers attending an Insurance Institute of Canada webinar heard recently. Three-quarters of lifetime earnings are defined within the first 10 years of a person’s

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Heena Patel, RSA Canada

March 12, 2021 by Greg Meckbach

Heena Patel, Senior Vice President, Chief Auditor, RSA Canada Advertising to more potential job candidates and raising awareness among managers about unconscious bias are among the measures the property and casualty insurance industry can take to help women advance into

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How to actually improve diversity on your board

March 11, 2021 by Jason Contant

Data show that most directors are interested in diversity — at least in theory — on their boards, but that doesn’t always translate into real change. A new blog written by the leader and a principal of PwC’s Governance Insights