Canadian Underwriter

Topic Education

News EducationMergers and AqcuisitionsTechnology

U.S. insurers failing to deliver on digital customer experience: study

October 6, 2016 by Canadian Underwriter

Insurers in the United States could only answer 28% of queries across digital channels and 14% of companies failed to respond successfully on either email, social media or chat, according to new research from multichannel customer engagement software provider Eptica.

News Education

Tara Chammartin of La Salle Insurance & Travel Services recipient of 2016 Dale Rempel Award of Excellence

October 4, 2016 by Jason Contant, Online Editor

Tara Chammartin of La Salle Insurance & Travel Services in Manitoba was named the recipient of the 2016 Dale Rempel Award of Excellence at the Insurance Brokers Association of Canada’s (IBAC) President’s Banquet on Saturday. The award, which recognizes excellence

News EducationMergers and Aqcuisitions

Martin Thompson appointed president and CEO of RSA Canada

October 3, 2016 by Canadian Underwriter

RSA Canada announced today on Monday that Martin Thompson has been appointed president and chief executive officer, effective immediately. Thompson was appointed president and acting CEO in July 2016, when Rowan Saunders, the former president and CEO stepped down, RSA

News EducationMergers and Aqcuisitions

Dartmouth, N.S.-headquartered A.P. Reid Insurance to acquire Robinson Insurance Brokers of Edmonton

October 3, 2016 by Canadian Underwriter

Dartmouth, N.S.-headquartered brokerage A.P. Reid Insurance Limited announced on Friday its intention to acquire Robinson Insurance Brokers (RIB) of Edmonton. Effective Nov. 1, the company’s brokerage operations will integrate under the A.P. Reid brand, and Daniel Robinson, the president and

News EducationLegalTechnology

Cyber and data privacy breaches top risk for global transportation industry executives: Willis Towers Watson study

October 3, 2016 by Canadian Underwriter

The increased security threat from cyber and data privacy breaches is the number one risk on the minds of executives in the global transportation industry, according to a new report released on Monday by Willis Towers Watson (WTW). Willis Towers

News EducationLegalTechnology

Brokers’ challenges presenting opportunities: new IBAC president

October 1, 2016 by Jason Contant, Online Editor

The issues facing the broker channel – such as the regulatory environment and technology – are collective, but the channel is strong together, Robert Harrison, new president of the Insurance Brokers Association of Canada (IBAC), said during the association’s annual

News EducationMergers and AqcuisitionsTechnology

Organizations starting to show greater openness to enlisting experts to help with cyber security: NICC speaker

October 1, 2016 by Angela Stelmakowich, Editor

VANCOUVER – Cyber attackers are becoming increasingly sophisticated – employing better techniques and targeting information that could prove particularly damaging – but that may be balanced by a greater openness to use expertise and not go it alone, it was

News Education

Need to shift from focus on task to focus on customer: NICC speaker

September 30, 2016 by Angela Stelmakowich, Editor

VANCOUVER – Attempts to become truly customer-centric will not be realized until insurers can shift away from an entrenched focus on task that erects barriers to more meaningful customer engagement, Barry Pokroy, leader of Farber Financial Group’s Circle & Square

News EducationTechnology

50 Canadian brokerages score 100% on tech scorecard: CSIO

September 28, 2016 by Canadian Underwriter

The Centre for Study of Insurance Operations announced Tuesday it has identified 50 brokerages from across Canada as CSIO technology leaders. “These brokerages have been deemed top performers because they achieved a score of 100% on their CSIO technology scorecard

News EducationTechnology

Focus on behaviours of Generation Z to digitally engage consumers, Kanetix conference hears

September 28, 2016 by Jason Contant, Online Editor

Although insurers have often looked at the purchasing actions of Millenials, they would do best to start examining the behaviours of the following generation – Generation Z – to digitally engage their customers, attendees to the Kanetix Insights 2.0 conference

News EducationQuebec

Lussier Dale Parizeau, Riverin Girard and Ouellet Fillion to merge

September 28, 2016 by Canadian Underwriter

An agreement has been reached to merge the operations of Lussier Dale Parizeau (LDP) and Riverin Girard & Associés and Ouellet Fillion, a move expected to enhance customer service and bolster LDP’s presence in Quebec. The deal was announced jointly

News CatastrophesEducation

ICLR webinar to focus on challenges in understanding and projecting precipitation extremes

September 26, 2016 by Canadian Underwriter

The Institute for Catastrophic Loss Reduction (ICLR) will be holding a webinar workshop on the challenges in understanding and projecting precipitation extremes. The webinar, part of the ICLR’s Friday Forum series, will be held on Friday, Oct. 14 from 10