Insurers in the United States could only answer 28% of queries across digital channels and 14% of companies failed to respond successfully on either email, social media or chat, according to new research from multichannel customer engagement software provider Eptica.…
Tara Chammartin of La Salle Insurance & Travel Services in Manitoba was named the recipient of the 2016 Dale Rempel Award of Excellence at the Insurance Brokers Association of Canada’s (IBAC) President’s Banquet on Saturday. The award, which recognizes excellence…
RSA Canada announced today on Monday that Martin Thompson has been appointed president and chief executive officer, effective immediately. Thompson was appointed president and acting CEO in July 2016, when Rowan Saunders, the former president and CEO stepped down, RSA…
Dartmouth, N.S.-headquartered brokerage A.P. Reid Insurance Limited announced on Friday its intention to acquire Robinson Insurance Brokers (RIB) of Edmonton. Effective Nov. 1, the company’s brokerage operations will integrate under the A.P. Reid brand, and Daniel Robinson, the president and…
The increased security threat from cyber and data privacy breaches is the number one risk on the minds of executives in the global transportation industry, according to a new report released on Monday by Willis Towers Watson (WTW). Willis Towers…
The issues facing the broker channel – such as the regulatory environment and technology – are collective, but the channel is strong together, Robert Harrison, new president of the Insurance Brokers Association of Canada (IBAC), said during the association’s annual…
VANCOUVER – Cyber attackers are becoming increasingly sophisticated – employing better techniques and targeting information that could prove particularly damaging – but that may be balanced by a greater openness to use expertise and not go it alone, it was…
VANCOUVER – Attempts to become truly customer-centric will not be realized until insurers can shift away from an entrenched focus on task that erects barriers to more meaningful customer engagement, Barry Pokroy, leader of Farber Financial Group’s Circle & Square…
The Centre for Study of Insurance Operations announced Tuesday it has identified 50 brokerages from across Canada as CSIO technology leaders. “These brokerages have been deemed top performers because they achieved a score of 100% on their CSIO technology scorecard…
Although insurers have often looked at the purchasing actions of Millenials, they would do best to start examining the behaviours of the following generation – Generation Z – to digitally engage their customers, attendees to the Kanetix Insights 2.0 conference…
An agreement has been reached to merge the operations of Lussier Dale Parizeau (LDP) and Riverin Girard & Associés and Ouellet Fillion, a move expected to enhance customer service and bolster LDP’s presence in Quebec. The deal was announced jointly…
The Institute for Catastrophic Loss Reduction (ICLR) will be holding a webinar workshop on the challenges in understanding and projecting precipitation extremes. The webinar, part of the ICLR’s Friday Forum series, will be held on Friday, Oct. 14 from 10…