Topic Education
How to convince your clients that buying insurance isn’t a waste of money
June 15, 2021 by Jason ContantOne of the biggest challenges for the insurance industry is convincing policyholders that they haven’t wasted their money if they constantly pay premiums but don’t have a claim. To overcome this challenge, insurers should help policyholders celebrate the fact that…
How to be really customer-centric: Lessons from the global insurance market
June 11, 2021 by Jason ContantCanada’s property and casualty insurance industry should look towards the global insurance market for some insights about how to increase take-up rates, particularly among marginalized and low-income people, speakers said Thursday at the CatIQ Connect virtual conference. In the global…
Insurance CEO’s advice on engaging employees amid pandemic
June 4, 2021 by Greg MeckbachIf your employees are working remotely because of the pandemic, pick up the phone and ask those workers what’s keeping them up at night, suggests the new CEO of the Canadian Universities Reciprocal Insurance Exchange (CURIE). It is important for…
A drastic (but effective) way to keep water out of the basement
June 2, 2021 by Greg MeckbachA foundation membrane could cost a homeowner client $15,000, and it is probably not something your clients should try installing themselves, but it is “often the most effective method” of waterproofing a basement, a Bobvila.com author suggests. A foundation membrane…
Brokerages will need these new skill sets
May 10, 2021 by Greg MeckbachTo compete in a digital world, the insurance industry needs to hire data scientists and computer programmers, Virtual Symposium B.C. attendees heard last week. “Every insurance organization is going to look at new roles that they never had before,” said…
Want a level playing field between tech and insurance? How open banking might help
May 8, 2021 by Greg MeckbachOpen banking rules could help create a level playing field between technology companies and the insurance industry, speakers suggested at a recent virtual conference. Bringing in “consumer-directed finance” will help consumers benefit from a broader range of financial products and…
How insurers could centralize consumer data — and why they might not
May 5, 2021 by Greg MeckbachThe industry could potentially evolve towards an “open insurance strategy,” similar in concept to open banking, whereby consumers allow third parties access to their insurance data, an insurtech CEO suggests. In Europe, open banking gives consumers access to their banking…
InsurTech North speaker: What may work for desktop may not work for mobile
April 23, 2021 by Greg MeckbachWhen it comes to shopping for insurance online, the consumer experience will vary across platforms, something that isn’t always discussed when the industry talks about digitizing its customer experience. The matter came up recently during ‘Key Touchpoints in the Customer…
Why insurance overseer won’t regulate MGAs or fintechs just yet
April 22, 2021 by Greg MeckbachOntario’s insurance regulator has no plans to regulate fintechs or managing general agents in the near term. “We sort of feel like we have enough on our plates,” said Tim Bzowey, executive vice president of auto/insurance products for the Financial…
How to build empathetic managers for the hybrid workplace
April 16, 2021 by David GambrillCanadian property and casualty insurance industry leaders have often talked about the importance of managing with empathy during the pandemic, but empathic managers will become even more valuable in the hybrid workplaces that are expected to emerge after the pandemic…
The quaint ‘killer app’ that helps brokers talk to underwriters remotely
April 13, 2021 by Greg MeckbachNot all meetings during a pandemic need to be structured around a videoconference call, commercial insurance experts said during a recent webinar. “I think we all have to be cautious about just loading up our entire agenda with Zoom calls…
Why certain commercial sub-segments are facing pricing, capacity crunch
April 12, 2021 by Greg MeckbachToday’s hard market is different not only because of COVID-19 but also because insurers are more granular in their approach towards specific segments within the commercial market, experts suggested Monday during a Canadian Underwriter webinar. “In some industries [i.e. commercial…