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Compensation during COVID: Broker principals reveal their favourite way to pay producers

October 16, 2020 by David Gambrill

In the dog-eat-dog world of trying to generate sales during a global pandemic, brokerage principals are increasingly turning to performance-based compensation to help improve the performance of their brokers, according to Canadian Underwriter’s 2020 National Broker Survey. Of the more

News HRLiabilityRisk Managers

Ex-senator’s staff to be compensated $498K for harassment, abuse

October 14, 2020 by The Canadian Press

OTTAWA – The Senate of Canada will pay nearly half a million dollars in compensation to nine employees of a now-resigned senator who say they suffered harassment, including sexual harassment, on the job. The decision today to award $498,000 in

News Emerging RisksHRLegalLiability

COVID-19 pandemic accelerating digital privacy risks, federal watchdog warns

October 8, 2020 by The Canadian Press

OTTAWA – The federal privacy czar says the COVID-19 pandemic is underscoring weaknesses in the law that place the personal information of Canadians at risk. In his annual report presented to Parliament today, privacy commissioner Daniel Therrien warns the pandemic

News BrokersClaims ProfessionalsHRInsurersManagement

Selling a career in insurance? Try this approach….

September 21, 2020 by Adam Malik

When a student or recent graduate asks what they’ll be doing if they were to work in the property and casualty insurance industry, it’s important to give them a detailed sense of what any given career in the industry might

News ClaimsClaims ProfessionalsClaims TechnologyHRInsurers

The importance of tailoring electronic claims payments during COVID-19

September 16, 2020 by Jason Contant

Insurers should be tailoring their claims payment options to the type of claim a policyholder has, a U.S. payment provider said during a recent webinar. “If it’s a disaster, [a policyholder] may need money immediately to go get a hotel

News BrokersClaimsClaims Canada ArchiveClaims ProfessionalsCommercialHRInsurersLegalLiabilityLoss ControlLoss TrendsRisk ManagersTrusted Advisor

What’s driving D&O rate increases for privately-held firms

September 11, 2020 by Greg Meckbach

Lawsuits from employees alleging harassment or discrimination is one reason for significant price increases in directors’ and officers’ liability rates. In Canada, commercial brokerage Gallagher is seeing an uptick in age and gender discrimination claims and workplace harassment claims under

News BrokersClaimsClaims TechnologyEducationHRInsurersManagementTechnology

The key demographic noticing the industry’s technological pivot

September 9, 2020 by Adam Malik

The property and casualty insurance industry’s response following the global declaration of the COVID-19 pandemic and how it adjusted quickly in numerous aspects, especially technology, has made the industry more attractive to new graduates, according to a recent report. While

News BrokersClaims ProfessionalsHRInsurersManagementOperations

Communicating during COVID: What industry employees want to hear from their leaders

September 3, 2020 by David Gambrill

Okay, so it appears the pandemic crisis will be with us for a long time, with P&C organization employees already feeling uneasy, worn down, and uncertain about many things — their health, job security, sending kids back to school safely,

News BrokersHRInsurersOntarioQuebec

How a cyberattack on a Canadian insurance courier affected brokers and carriers

August 26, 2020 by Jason Contant

Some Canadian brokerages and insurers recently experienced delays in mail pick-up and delivery after a prominent courier service for the Canadian insurance industry suffered a cyberattack. ICS Courier confirmed in a message on its website Monday that it was the

News BrokersHROntarioOperationsQuebec

What back to the office looks like for Canadian brokerages

August 20, 2020 by Jason Contant

As businesses across the country continue their staged approach to reopening in the wake of the novel coronavirus pandemic, many brokerages are looking at what this “new normal” means for their company and staff. Some brokerages plan to reopen in

News BrokersClaimsCommercialHRInsurersLegalLiability

Are your clients using the pandemic to terminate staff? A primer on their liability exposure

August 18, 2020 by Adam Malik

Just because staff members are not choosing to return the office, that doesn’t mean employers can terminate them, an employment lawyer warned. If P&C organizations or their commercial business clients are culling employees for the wrong reasons, they could be

Feature EducationHRInsurersManagementOperationsTrusted Advisor

Skills to promote change

August 9, 2020 by Greg Meckbach, Associate Editor

Andy Taylor, Gore Mutual Insurance Company’s newly-minted president and CEO, reveals the soft skills required for a successful business transformation — and how to find them. – As told to Greg Meckbach   To recruit talent capable of shepherding a