Canadian Underwriter

Topic HR

Businesswoman throwing a Boomerang.
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How to bring “boomerang employees” back into the fold

March 16, 2023 by David Gambrill

You know that star employee who left your organization a year ago? Now might be the time to ask them how it’s going and see if they might be interested in coming back, according to a blog post from Harvard

Piggy bank in sunglasses and sombrero with a laptop in the background
News HRInsurersLegal

P&C advisors’ class action certified against insurer over vacation/holiday pay

March 7, 2023 by David Gambrill

P&C insurance advisors for RBC Insurance Agency Ltd. have won a certification motion for a class action lawsuit against the insurer over how their vacation and holiday pay were determined. Also, the court conditionally certified a similar class action against

Complaint file
News HRLicensingMGAs

New ombudservice to handle complaints against MGAs

March 3, 2023 by Jason Contant

The Canadian Association of Managing General Agents (CAMGA) has created an ombudservice to act as an adjudicator of queries and allegations made against the association’s members. CAMGA has partnered with Barb Szychta as the independent MGA ombudservice, the association said

Human resources concept
News BrokersEducationHRInsurersManagementOperations

Easy ways to attract top talent

March 1, 2023 by Jason Contant

P&C insurance industry employers should appeal more to what prospective job seekers are looking for, rather that simply listing a series of duties in a job posting, an executive at a recruitment firm suggested. “Job advertisements often can read more

Business colleagues having a conversation
News B.C.BrokersHRManagement

Why smaller brokerages have an edge in the talent war

February 27, 2023 by Jason Contant

Smaller brokerages have a competitive advantage in some instances when it comes to retaining talent as they potentially have more flexibility than their larger counterparts, a recruitment firm executive told Canadian Underwriter. Smaller brokerages can sometimes offer employees greater access

Robot sorting documents to represent AI helping insurance adjusters manage claims
News AdjustersBrokersClaimsClaims ProfessionalsClaims TechnologyCommercialHRLiabilityLoss ControlLoss TrendsPersonal AutoPersonal HomePropertyRisk ManagersTechnology

How automation’s shifting on-site claims work to bigger losses

February 23, 2023 by Philip Porado

COVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that

Worker reflecting at her desk
News HRManagement

3 questions to ask before leaving your P&C job

February 10, 2023 by Jason Contant

As the war for talent rages on, Canadian P&C industry professionals would be well-advised to consider what actually makes them happy before leaving a dissatisfying job. A recent Harvard Business Review blog, while addressing a general audience, easily adapts to

Offering a prospective employee the job
News B.C.HRInsurersManagementOntarioOperations

What prospective talent looks for when choosing a P&C employer

February 3, 2023 by Jason Contant

Flexible work arrangements remain a top consideration for aspiring Canadian P&C insurance professionals, according to a new poll from a Vancouver-based multi-disciplinary recruitment firm. The poll from Impact Recruitment found that, aside from monetary compensation, one in four professionals consider

Pat Tomlinson
News BrokersClaimsHRRisk Managers

Marsh McLennan names CEO for U.S. and Canada

February 1, 2023 by David Gambrill

Pat Tomlinson has been named U.S. and Canada CEO of Marsh McLennan, the company announced Wednesday. Flavio Piccolomini has been named International CEO. Together, Tomlinson and Piccolomini will lead a new collaborative effort by the company to serve clients across

Carole Jardine, Wawanesa's president of Canadian P&C operations
News BrokersHRInsurers

Carol Jardine discusses retirement, succession planning and knowledge transfer

January 31, 2023 by Jason Contant

Knowledge transfer is top of mind for P&C insurance industry veteran Carol Jardine, as she prepares to retire as Wawanesa Mutual Insurance Company’s president of Canadian P&C operations at the end of February.  “I don’t think I’ve given away all

Looking to the future concept
News AlbertaB.C.BrokersCommercialHRInsurersManitobaNew BrunswickNewfoundland & LabradorNova ScotiaOntarioOperationsP.E.I.QuebecSaskatchewan

What’s next for Wawanesa after senior executive shuffle?

January 30, 2023 by Jason Contant

As Wawanesa Mutual Insurance Company changes its leadership structure with the appointment of three industry professionals to more senior leadership roles, industry veteran Carol Jardine — currently the insurer’s president of Canadian P&C operations — is also set to retire

Conference table close-up
News AlbertaB.C.BrokersHRInsurersManagementManitobaNew BrunswickNewfoundland & LabradorNova ScotiaOntarioOperationsP.E.I.QuebecSaskatchewan

Wawanesa appoints two industry veterans to new leadership roles

January 26, 2023 by Jason Contant

Wawanesa Mutual Insurance Company has changed the leadership structure of its Canadian operations with the appointment of industry professionals Anna McCrindell and Graham Haigh to senior vice president and chief operating officer roles. As SVP & COO – East, McCrindell