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How this mutual insurer eliminated phone tag

November 23, 2020 by Greg Meckbach

Artificial intelligence is being used now to support human staff with text messaging being a prime example, an Ontario mutual CEO says. “We are seeing a reduction in cycle times that we have now eliminated that dreaded phone tag that

News AlbertaClaimsInsurersPersonal Auto

Will Alberta move to a pure no-fault auto insurance system?

November 23, 2020 by Jason Contant

An Alberta auto insurance advisory committee has recommended the province move to a pure no-fault system delivered by private insurers, a change that the Insurance Bureau of Canada (IBC) does not feel would be in the best interest of drivers.

News AlbertaClaimsInsurersPersonal Auto

Will changes to Alberta auto reduce insurers’ claims costs?

November 20, 2020 by Jason Contant

Proposed changes to auto insurance regulations in Alberta and new Orders in Council should help reduce claims costs for insurers, Insurance Bureau of Canada (IBC) told Canadian Underwriter Thursday. Bill 41, the Insurance (Enhancing Driver Affordability and Care) Amendment Act,

News BrokersClaimsCommercialEducationInsurersLiabilityMergers and Aqcuisitions

Opinion: Looking to acquire? Don’t forget about intellectual property

November 19, 2020 by Kristian Kolsaker and Angus Marshall, CFC Underwriting

Intellectual property rights are a crucial part of any merger or acquisition so it’s important, whether you are engaging in an industry merger or advising clients on a deal, to consider ways to avoid potential infringements. Intellectual property (IP) has

News CommercialHRInsurersMergers and Aqcuisitions

Where The Guarantee Company’s CEO landed after Intact acquisition

November 18, 2020 by Greg Meckbach

Stephen Ruschak, who led The Guarantee Company of North America at the time it was acquired by Intact Financial Corp., is now working for Arch Capital Group Ltd. Bermuda-based Arch Capital announced Tuesday that Ruschak is now executive vice president

News BrokersCommercialInsurers

The right — and wrong — risks clients should consider when setting up a captive

November 18, 2020 by Adam Malik

A captive insurance solution is designed for long-term risks, so a client looking to set something up for short-term risks may end up regretting that decision, experts warned during a recent Canadian Underwriter webinar. When a company sets up a

News BrokersInsurersOperations

What Canadian MGAs think about the proposed Intact-RSA merger

November 18, 2020 by David Gambrill

On the day Intact made its joint offer with Denmark-based insurance giant Tryg A/S to acquire RSA plc for Cdn$12.3 billion official, a Canadian association of managing general agencies (MGAs) expressed concern about the deal’s potential impact on market choice

News CommercialInsurersMergers and AqcuisitionsPersonal AutoPersonal Home

How Intact will decide what becomes of RSA Canada’s brands

November 18, 2020 by Greg Meckbach

If Intact Financial Corp. takes over RSA Canada, the combined firm will go to market with the “strongest” brands, meaning it remains to be seen what happens in Canada to brands such as RSA, Unifund, and Johnson, Intact’s CEO suggested

News BrokersCommercialCommercial AutoInsurersManagementPersonal AutoPersonal Home

How renewal delays are taking a toll on brokers

November 17, 2020 by Adam Malik

Insurers are becoming more meticulous around what they deem to be a good risk and that extra scrutiny is giving brokers heavier workloads, broker leaders say, and it could force brokers to limit how much they take on. Interest rates

News ClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLegalLicensingLoss ControlPersonal AutoSupply Chain

What happened to this therapist who was convicted of insurance fraud

November 17, 2020 by Greg Meckbach

An Ajax, Ont. woman who billed claimants and insurers for therapy services that were never performed has lost her bid to appeal her criminal convictions to the Supreme Court of Canada. In 2008, a motor vehicle accident victim went to

News BrokersCommercialInsurersLoss TrendsRisk ManagersTrendingTrusted Advisor

This Canadian insurer may want to cover your hospitality clients

November 17, 2020 by Greg Meckbach

Brokers struggling to find coverage for small and mid-sized restaurant and hotel clients may now have a new option available, and it’s already getting a response. CAA Club Group’s Echelon subsidiary announced Monday it is offering up to $5 million

News InsurersMergers and Aqcuisitions

What the OneBeacon deal says about Intact’s prospects with RSA acquisition

November 17, 2020 by Greg Meckbach

Intact Financial Corp.’s recent experience writing commercial specialty in the United States is a good sign it could be successful writing property and casualty insurance overseas, analysts tell Canadian Underwriter. RSA plc and Intact announced earlier this month a possible