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Assessing mental health in the P&C industry

January 27, 2021 by Adam Malik

The mental stress on property and casualty insurance professionals can be heavy in a normal year. But when the challenges of a global pandemic are added to the mix of handling the bad news phone calls day after day, it

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What’s missing while working from home

January 26, 2021 by Adam Malik

While many embrace the greater workplace flexibility ushered in by the COVID-19 pandemic, employees may be missing out on mentoring opportunities for career development, P&C leaders say. For example, mentoring is made more difficult when brokers can’t turn around in

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Return to the office: What these insurance executives say

January 25, 2021 by Greg Meckbach

With the pandemic entering its 11th month, industry leaders are hearing from workers who want more flexibility as to where they work. “We’ve got the majority of [workers] telling us, ‘We would like to spend some time in the office,

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Open banking in Canada could help insurers with credit scoring

January 20, 2021 by Greg Meckbach

Open banking could give insurers better data for credit scoring, suggests an official with the organization that handles clearing and settlement for banks in Canada. “I think we will see more accurate underwriting and more accurate credit scoring,” Andrew McFarlane,

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How stay-at-home order impacts Ontario brokers

January 15, 2021 by Greg Meckbach

Some Ontario brokers still need to work in their bricks-and-mortar offices amid the strict lockdown imposed Thursday by the provincial government. Although many brokerages are digital and have staff working from home, others are at the “opposite end of the

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Movers and shakers: Who’s moved where to start the year

January 13, 2021 by Adam Malik

A new year brings new faces in new positions and the P&C insurance industry was no exception. NFP formed a new group with two veteran leaders, while Allianz Global Corporate & Specialty and Chubb Canada made new appointments. Brokerage NFP

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How Hub’s leader recommends tackling broker burnout

January 13, 2021 by Adam Malik

Brokers of all stripes have been especially taxed since the start of the COVID-19 pandemic, so it’s especially important to make the time to find opportunities to take a break, advised a national brokerage leader. Tina Osen, president of Hub

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What COVID-19 taught P&C leaders to do with their staff

January 8, 2021 by Adam Malik

Continue to show patience and understanding, while keeping communication open, Hub’s Canadian leader is telling her fellow leaders as COVID-19 case counts continue to rise throughout Canada. “I had this conversation with our family dinner table — just this whole

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Advice for how to go beyond a ‘general commitment’ to diversity and inclusion

January 8, 2021 by Greg Meckbach

Your organization may be committed to having a diverse and inclusive workplace, but you may need to go further than that, the Toronto-based Human Resources Professionals Association suggests in a recent report. “A general commitment to diversity and inclusion is

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Managing your remote workforce in a post-COVID world

January 5, 2021 by David Gambrill

Flexible work arrangements appear to be here to stay, even after the pandemic is gone, and several in the P&C insurance industry are turning their minds towards how to manage a more remote workforce in the future. Imagine future office

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Executive Outlook 2021: Dave Partington, Gallagher

December 28, 2020 by Adam Malik

Dave Partington, CEO, Gallagher Global Brokerage – Canada The biggest change and differentiator will be how brokers access and use data. For example, the ability to benchmark coverages, limits and rates against peer groups will help our clients make better

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Executive Outlook 2021: Sarah Robson, Marsh

December 28, 2020 by Adam Malik

Sarah Robson, President, CEO, Marsh Canada Limited It has been a memorable year for all of us as 2020 has been particularly eventful for those of us in the insurance industry. We’re used to dealing with floods, fires, storms, and