Topic Management
Executive Outlook 2021: Kenny Nicholls, Western Financial Group
December 23, 2020 by Adam MalikKenny Nicholls, President, CEO, Western Financial Group Brokers have always had a unique position in the insurance industry. Adaptability has been a crucial part of the broker model and we have seen particular evidence of that this year. Our traditional…
Executive Outlook 2021: Aneill MacCaull, AA Munro Insurance
December 22, 2020 by Adam MalikAneill MacCaull, President, AA Munro Insurance Moving forward through COVID and into a post-COVID world, the biggest operational change for brokers will be the continued automation of simple customer transactions. Policy inquiries, payments, requests for liability cards, and renewal transactions…
Executive Outlook 2021: Barry Lorenzetti, BFL Canada
December 22, 2020 by Adam MalikBarry F. Lorenzetti, President, CEO, BFL Canada COVID-19 has been a massive disruptor in every aspect of our lives and we continue to work through and endure a very tough insurance market. Tech is king, with brokers moving towards a…
Executive Outlook 2021: Stéphane Lespérance, Aon
December 21, 2020 by Adam MalikStéphane Lespérance, President, Commercial Risk and Health Solutions in Canada, Aon In 2019, and the early part of 2020, we talked about a market under correction with increased underwriting discipline by insurers. This year, we added to the mix a…
Executive Outlook 2021: Warren Griffiths, FCA Insurance Brokers
December 21, 2020 by Adam MalikWarren Griffiths, President, FCA Insurance Brokers When FCA this year celebrated 100 years of operations, and the beginning of a new chapter for our business journey, we also prepared for market hardening. Like everyone else, we have been surprised by…
Executive Outlook 2021: Shawn DeSantis, Navacord
December 18, 2020 by Adam MalikShawn DeSantis, President, CEO, Navacord Corp. The pandemic has reshaped our industry — and is still reshaping it — with rapid change and innovation. Going forward, brokers will need to adopt and adapt to these changes across our expertise, people,…
Executive Outlook 2021: Philomena Comerford, Baird MacGregor
December 18, 2020 by Adam MalikPhilomena Comerford, President, CEO, Baird MacGregor Insurance Brokers LP & Hargraft Schofield Deemed an essential service, most tech-savvy brokerages deftly pivoted to a remote workforce model when COVID shut down the economy in March. Necessity became the mother of invention.…
Why so many digitization projects fail
December 17, 2020 by Greg MeckbachBuying technology before thinking through the process that the new technology is supposed to enable is one reason why some projects are not well-executed, an insurance digital transformation leader suggested Wednesday. “When you start to think about digitizing things, you…
What’s keeping insurance CEOs up at night
December 15, 2020 by Adam MalikAbout 10 months into the global COVID-19 pandemic, insurance leaders are less confident about growing their business and are increasingly concerned about the cratering economy, an insurance industry observer told a recent virtual conference. Even so, they’re showing more confidence…
Feeling more like a career counsellor than a broker these days? That’s not a bad thing.
December 14, 2020 by Adam MalikBased on estimates of 160,000 Canadian small businesses at risk of closing due to the COVID-19 pandemic — or even as many as 225,000 closures, per the Canadian Federation of Independent Business — brokers have a part to play in…
The shift in how brokers are paid
December 12, 2020 by Jason Contant, Online EditorCompensation models based on performance continue to rise in popularity. A look at what some brokerages are doing and why…
What the regulators’ data says about insurers and fair treatments of customers
December 10, 2020 by David GambrillCanadian P&C insurers have generally embraced the general principles of the Fair Treatment of Consumers (FTC), but the industry still has some work to do in specific benchmark areas, according to an annual statement on market conduct issued by the…