Topic Management
Where Aviva is going with text messaging for customer interaction
July 22, 2020 by Greg MeckbachAviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,…
Segment these customers to boost your pandemic sales
July 21, 2020 by Adam MalikInsurers are going to need to show maximal flexibility when it comes to selling insurance policies, since a record amount of people are out of work due to the COVID-19 pandemic and won’t have a lot of extra cash to…
Why blockchain is not ubiquitous yet in insurance
July 20, 2020 by Greg MeckbachBlockchain has been around for a while, in cryptocurrency for example, but the property and casualty industry needs to work together and agree on what brokerages and carriers should use blockchain for, speakers said on a recent webinar. “Blockchain is…
How COVID affected the digital journeys of Aviva Canada and Marsh Canada
July 17, 2020 by Greg MeckbachThe pandemic could permanently change the way brokers and insurers take advantage of digital services. “I think the interesting thing about COVID that we have seen – not just in the insurance industry but in the broader context – is…
Two ways your clients are most likely to get hacked during COVID-19
July 17, 2020 by Adam MalikCybercriminals are showing much better success with phishing and social engineering attacks while everyone is working from home during the COVID-19 pandemic, says a recent report. In fact, in a highly-publicized incident just days ago, Twitter confirmed it was the…
The business processes you should automate now
July 17, 2020 by Greg MeckbachInvoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday.…
Bank of Canada holds rate, forecasts decline in GDP of 7.8% this year
July 15, 2020 by Jordan Press - THE CANADIAN PRESSOTTAWA – The Bank of Canada is holding its key interest rate at 0.25 per cent in response to what it calls the “extremely uncertain” economic outlook from the COVID-19 pandemic, and plans to keep it there until the picture…
Subways sparkle, but does cleaning decrease COVID 19 risk?
July 13, 2020 by David Porter - THE ASSOCIATED PRESSNEW YORK – Mass transit systems around the world have taken unprecedented – and expensive – steps to curb the spread of the coronavirus, including New York shutting down its subways overnight and testing powerful ultraviolet lamps to disinfect seats,…
Bar owners that offer rare wine and spirits carve takeout business model
July 8, 2020 by Salmaan Farooqui - THE CANADIAN PRESSTORONTO – Bar and restaurant owners who deal in specialty alcohol say they’ve carved out a new business model around Ontario’s relaxed rules for takeout liquor, and they’ll fight to make the system permanent. In late March, the Ontario government…
Navacord expands east into three more provinces
July 7, 2020 by Greg MeckbachWith four new partnerships announced July 6, commercial brokerage Navacord now has offices in Prince Edward Island, Nova Scotia and New Brunswick. “We are now coast to coast,” Navacord executive chairman T. Marshall Sadd said Monday in an interview. Cooke…
Why remote workers should stay where they are
July 6, 2020 by Adam MalikStaff members who are working from home should stay there for the foreseeable future, one risk leader recommends. Scott Fouts, vice president of risk services at Hub, stated his recommendation during a webinar hosted by Hub, Workplace Safety: Employer Obligations…
How insurtech Lemonade’s IPO is going so far
July 3, 2020 by Greg MeckbachDespite the pandemic-induced economic downturn, an insurtech that promises tenants quotes within minutes started trading this week on the New York Stock Exchange. Shares of Lemonade Inc. rose sharply July 2, closing at US$69.41, more than double the price at…