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Where Aviva is going with text messaging for customer interaction

July 22, 2020 by Greg Meckbach

Aviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,

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Segment these customers to boost your pandemic sales

July 21, 2020 by Adam Malik

Insurers are going to need to show maximal flexibility when it comes to selling insurance policies, since a record amount of people are out of work due to the COVID-19 pandemic and won’t have a lot of extra cash to

News ManagementOperationsTechnology

Why blockchain is not ubiquitous yet in insurance

July 20, 2020 by Greg Meckbach

Blockchain has been around for a while, in cryptocurrency for example, but the property and casualty industry needs to work together and agree on what brokerages and carriers should use blockchain for, speakers said on a recent webinar. “Blockchain is

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How COVID affected the digital journeys of Aviva Canada and Marsh Canada

July 17, 2020 by Greg Meckbach

The pandemic could permanently change the way brokers and insurers take advantage of digital services. “I think the interesting thing about COVID that we have seen – not just in the insurance industry but in the broader context – is

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Two ways your clients are most likely to get hacked during COVID-19

July 17, 2020 by Adam Malik

Cybercriminals are showing much better success with phishing and social engineering attacks while everyone is working from home during the COVID-19 pandemic, says a recent report. In fact, in a highly-publicized incident just days ago, Twitter confirmed it was the

News ManagementOperationsTechnologyTrusted Advisor

The business processes you should automate now

July 17, 2020 by Greg Meckbach

Invoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday.

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Bank of Canada holds rate, forecasts decline in GDP of 7.8% this year

July 15, 2020 by Jordan Press - THE CANADIAN PRESS

OTTAWA – The Bank of Canada is holding its key interest rate at 0.25 per cent in response to what it calls the “extremely uncertain” economic outlook from the COVID-19 pandemic, and plans to keep it there until the picture

News ClaimsCommercialLoss ControlLoss TrendsManagementOperationsRisk ManagersTrending

Subways sparkle, but does cleaning decrease COVID 19 risk?

July 13, 2020 by David Porter - THE ASSOCIATED PRESS

NEW YORK – Mass transit systems around the world have taken unprecedented – and expensive – steps to curb the spread of the coronavirus, including New York shutting down its subways overnight and testing powerful ultraviolet lamps to disinfect seats,

News LegalLicensingLoss TrendsManagementOntarioOperationsPropertyRisk ManagersTrending

Bar owners that offer rare wine and spirits carve takeout business model

July 8, 2020 by Salmaan Farooqui -  THE CANADIAN PRESS

TORONTO – Bar and restaurant owners who deal in specialty alcohol say they’ve carved out a new business model around Ontario’s relaxed rules for takeout liquor, and they’ll fight to make the system permanent. In late March, the Ontario government

News BrokersManagementMergers and AqcuisitionsNew BrunswickNova ScotiaOperationsP.E.I.

Navacord expands east into three more provinces

July 7, 2020 by Greg Meckbach

With four new partnerships announced July 6, commercial brokerage Navacord now has offices in Prince Edward Island, Nova Scotia and New Brunswick. “We are now coast to coast,” Navacord executive chairman T. Marshall Sadd said Monday in an interview. Cooke

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Why remote workers should stay where they are

July 6, 2020 by Adam Malik

Staff members who are working from home should stay there for the foreseeable future, one risk leader recommends. Scott Fouts, vice president of risk services at Hub, stated his recommendation during a webinar hosted by Hub, Workplace Safety: Employer Obligations

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How insurtech Lemonade’s IPO is going so far

July 3, 2020 by Greg Meckbach

Despite the pandemic-induced economic downturn, an insurtech that promises tenants quotes within minutes started trading this week on the New York Stock Exchange. Shares of Lemonade Inc. rose sharply July 2, closing at US$69.41, more than double the price at