Canadian Underwriter

Topic Management

Seesaw balance balls concept
News BrokersHRInsurersManagement

What employers and employees can expect of each other in a hybrid future

June 15, 2021 by Adam Malik

It’s reasonable for your boss to ask you to dress appropriately for video calls with clients, but brokers can also reasonably ask for flexible work hours, says an expert from Aon. No matter what the expectations may be, companies and

pandemic remote work
News CommercialHRManagementOperationsTrending

Pandemic enabled small- and medium-sized businesses to work remotely: survey

June 15, 2021 by Salmaan Farooqui - THE CANADIAN PRESS

At Jeremy Shaki’s tech education company, his workforce of around 75 people weren’t always so keen on remote work. But as the pandemic stretches on, and Lighthouse Labs invested more into the necessary infrastructure and employee programs to make remote

News BrokersHRInsurersManagement

How are your employees feeling? No, really.

June 11, 2021 by Adam Malik

Brokers are naturally social people. So how do they respond when they’re cut off from their typical social gatherings and unable to interact with people the way they’re used to? If they’re like people in other professions, it’s a heavy

News CommercialInsurersManagementMGAsOperationsPersonal HomePropertyTechnology

MGA simplifies purchase and validation of tenant’s insurance online

June 9, 2021 by Greg Meckbach

Landlords often require their tenants to have insurance coverage as a condition of the leases, but it could be quite a paper chase to keep track of thousands of tenants and their insurance status. Vancouver-based insurtech and managing general agent

News BrokersClaimsClaims ProfessionalsInsurersManagementOperations

Communicating with clients: Ditch the emojis! LOL

June 9, 2021 by Adam Malik

Ditch the emojis and shorthand — use proper language when communicating to clients in writing, an insurance executive urged during a recent webinar. Insurance professionals would be wise to make the extra effort to be clear to clients when communicating

News BrokersManagementOperationsPersonal AutoPersonal HomeTechnology

Why this quote comparison site launched its own brokerage

June 7, 2021 by Greg Meckbach

Comparison website vendor Ratehub Inc. is now operating its own property and casualty insurance brokerage. “When it’s our own sales staff, we have the full insight into close ratios and contact ratios,” said Alyssa Furtado, co-CEO of Ratehub Inc. and

News BrokersCommercialEducationHRInsurersManagementOntarioOperations

Insurance CEO’s advice on engaging employees amid pandemic

June 4, 2021 by Greg Meckbach

If your employees are working remotely because of the pandemic, pick up the phone and ask those workers what’s keeping them up at night, suggests the new CEO of the Canadian Universities Reciprocal Insurance Exchange (CURIE). It is important for

News InsurersManagement

Second CEO in 15 months for SCOR Canada

June 3, 2021 by Greg Meckbach

SCOR Canada Reinsurance Company is getting a new CEO, Olivier Gay (pictured) the Paris-based reinsurance announced Thursday. The move is effective June 11. Gay succeeds Paul Christoff, whose appointment as CEO of SCOR Canada was announced in February 2020. At

News BrokersClaimsCommercialCommercial AutoInsurersManagementOperationsPersonal AutoPersonal HomeTechnology

In a virtual world, don’t lose your humanity: insurer exec

June 1, 2021 by Adam Malik

As the world gets more and more virtual, don’t forget how to be human, an insurer executive urged during a recent webinar. Technology should be used to enhance the industry’s relationship with clients, rather than act as a replacement, explained

News Claims ProfessionalsCommercialEmerging RisksHRInsurersLegalLiabilityLoss TrendsManagementOperationsRisk ManagersTechnology

How video conferencing misbehaviour creates commercial liability risk

June 1, 2021 by Greg Meckbach

Inappropriate behaviour during video conferences can lead to employment practices liability claims, an expert with The Travelers Companies Inc. warns. New York City-based Travelers is observing “Zoom etiquette claims,” said the insurer’s employment practices liability product manager, Chris Williams, during

News BrokersCommercialConstructionManagementMGAsOperationsPropertyTechnology

The real advantage of straight-through processing in the Lloyd’s market

May 31, 2021 by Greg Meckbach

Managing general agents who can place small business coverage digitally through the Lloyd’s market are at a competitive advantage over MGAs using traditional paper-based processes, an insurtech CEO suggests. “We are one of the very few MGAs that has straight

News BrokersHRInsurersManagementOperationsRisk Managers

Time thieves that are stealing away your workday

May 27, 2021 by Adam Malik

Beware of seven deadly time thieves if you want to exercise more control over your workday and manage your time better, an organization expert said during a recent risk management conference. Andrew Mellen, a professional organizer, spoke to risk managers