Topic Management
What employers and employees can expect of each other in a hybrid future
June 15, 2021 by Adam MalikIt’s reasonable for your boss to ask you to dress appropriately for video calls with clients, but brokers can also reasonably ask for flexible work hours, says an expert from Aon. No matter what the expectations may be, companies and…
Pandemic enabled small- and medium-sized businesses to work remotely: survey
June 15, 2021 by Salmaan Farooqui - THE CANADIAN PRESSAt Jeremy Shaki’s tech education company, his workforce of around 75 people weren’t always so keen on remote work. But as the pandemic stretches on, and Lighthouse Labs invested more into the necessary infrastructure and employee programs to make remote…
How are your employees feeling? No, really.
June 11, 2021 by Adam MalikBrokers are naturally social people. So how do they respond when they’re cut off from their typical social gatherings and unable to interact with people the way they’re used to? If they’re like people in other professions, it’s a heavy…
MGA simplifies purchase and validation of tenant’s insurance online
June 9, 2021 by Greg MeckbachLandlords often require their tenants to have insurance coverage as a condition of the leases, but it could be quite a paper chase to keep track of thousands of tenants and their insurance status. Vancouver-based insurtech and managing general agent…
Communicating with clients: Ditch the emojis! LOL
June 9, 2021 by Adam MalikDitch the emojis and shorthand — use proper language when communicating to clients in writing, an insurance executive urged during a recent webinar. Insurance professionals would be wise to make the extra effort to be clear to clients when communicating…
Why this quote comparison site launched its own brokerage
June 7, 2021 by Greg MeckbachComparison website vendor Ratehub Inc. is now operating its own property and casualty insurance brokerage. “When it’s our own sales staff, we have the full insight into close ratios and contact ratios,” said Alyssa Furtado, co-CEO of Ratehub Inc. and…
Insurance CEO’s advice on engaging employees amid pandemic
June 4, 2021 by Greg MeckbachIf your employees are working remotely because of the pandemic, pick up the phone and ask those workers what’s keeping them up at night, suggests the new CEO of the Canadian Universities Reciprocal Insurance Exchange (CURIE). It is important for…
Second CEO in 15 months for SCOR Canada
June 3, 2021 by Greg MeckbachSCOR Canada Reinsurance Company is getting a new CEO, Olivier Gay (pictured) the Paris-based reinsurance announced Thursday. The move is effective June 11. Gay succeeds Paul Christoff, whose appointment as CEO of SCOR Canada was announced in February 2020. At…
In a virtual world, don’t lose your humanity: insurer exec
June 1, 2021 by Adam MalikAs the world gets more and more virtual, don’t forget how to be human, an insurer executive urged during a recent webinar. Technology should be used to enhance the industry’s relationship with clients, rather than act as a replacement, explained…
How video conferencing misbehaviour creates commercial liability risk
June 1, 2021 by Greg MeckbachInappropriate behaviour during video conferences can lead to employment practices liability claims, an expert with The Travelers Companies Inc. warns. New York City-based Travelers is observing “Zoom etiquette claims,” said the insurer’s employment practices liability product manager, Chris Williams, during…
The real advantage of straight-through processing in the Lloyd’s market
May 31, 2021 by Greg MeckbachManaging general agents who can place small business coverage digitally through the Lloyd’s market are at a competitive advantage over MGAs using traditional paper-based processes, an insurtech CEO suggests. “We are one of the very few MGAs that has straight…
Time thieves that are stealing away your workday
May 27, 2021 by Adam MalikBeware of seven deadly time thieves if you want to exercise more control over your workday and manage your time better, an organization expert said during a recent risk management conference. Andrew Mellen, a professional organizer, spoke to risk managers…