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OSFI draft guideline tightens oversight of Canadian branches of foreign insurers

November 4, 2020 by David Gambrill

Canada’s solvency regulator has released a new draft guideline that tightens the regulator’s oversight of foreign insurance and bank branches in Canada. Among other changes to existing regulations, the Office of the Superintendent of Financial Institutions (OSFI) is requiring local

News BrokersHRManagement

When to not hire for soft skills

November 4, 2020 by Adam Malik

A common adage around the insurance industry is to hire for soft skills and teach the technical stuff later. While that’s still mostly true among brokerage leaders taking part in a recent panel, one noted that there are times when

News HRManagementOperationsTechnology

How COVID made it easier to win the ‘war for talent’

October 28, 2020 by Jason Contant

If there’s a silver lining to the COVID-19 pandemic, it’s that the pandemic might actually aid in talent acquisition – even if that talent comes from outside Canada. It’s no secret there’s an ongoing “war for talent” in Canada’s property

News BrokersClaims Canada ArchiveClaims TechnologyEducationManagementOperationsTechnologyTrusted Advisor

How ‘extra steps’ can make for a bad customer experience

October 27, 2020 by Greg Meckbach

Brokers who are concerned about carriers having “too direct” of a relationship with the broker’s customers should consider what service those customers are expecting, an industry consultant suggests. “As an industry, we have a number of places where we have

News BrokersEducationManagementOntarioOperationsTechnologyTrusted Advisor

What carriers are telling brokers who don’t invest in technology

October 26, 2020 by Greg Meckbach

With a week to go before Hallowe’en, Ontario brokers heard some spooky stories last week about what happens if a brokerage does not invest in keeping up to date with technology. “Technology is going to be a much more permanent

News BrokersHRManagementOperationsOpinion

NBS 2020 What brokers REALLY think about their jobs and their bosses

October 26, 2020 by David Gambrill

Brokers are more satisfied with their jobs now than they have been over the past three years, Canadian Underwriter’s 2020 National Broker Survey reveals. What’s more, they like their bosses better than their bosses think they do (at least, this

News EducationLoss TrendsManagementOperationsTrusted Advisor

How solvency risk has changed since the days of the eight-track tape

October 23, 2020 by Greg Meckbach

When Bob Tisdale started his career about 40 years ago, insurers were more likely to get into financial trouble. “When I first started in this industry in the early days, I was doing commercial underwriting and there were a lot

News BrokersEducationManagementMergers and AqcuisitionsOperationsTrusted Advisor

The downside of selling for 4 times multiple during COVID

October 23, 2020 by Greg Meckbach

Despite the economic disruption from the COVID-19 pandemic, some brokerage owners could sell their business for multiples of more than four times revenue, but there is potential downside to this, Ontario brokers heard Wednesday at their annual convention. “About 15

News BrokersLoss ControlManagementOntarioOperationsTechnology

Digital brokers: Should you build your own tech, or buy someone else’s?

October 22, 2020 by David Gambrill

Okay, so your brokerage is going digital: Should you build your own technology, or buy someone else’s? The answer is largely situational, with panellists at the Insurance Brokers Association of Ontario’s 2020 virtual convention offering their best advice to brokers

News ManagementTechnology

40-year industry vet discusses his take on tech: Does it help or hinder?

October 20, 2020 by Greg Meckbach

When Bob Tisdale started his insurance career in the late 1970s, his employer at the time was just starting to adopt computers. “A lot of people at the time predicted that that was going to be the end of everybody’s

Feature Claims ProfessionalsEducationLicensingManagementOperationsTrusted Advisor

Finding that swagger

October 20, 2020 by Adam Malik, Managing Editor

Insurance is a cool industry, but not enough people know it. John McNeil, program coordinator and full-time professor at Humber College’s insurance management program, explains how to change that   – As told to Adam Malik   We as an

Feature BrokersBusiness InterruptionEducationEmerging RisksLoss ControlManagementOperationsRisk ManagersTrusted Advisor

How to survive a pandemic

October 20, 2020 by Rob Vosseler, Executive Vice President, Principal Broker, Union Power Insurance Brokers Inc.

A broker principal shares his story about how his fledgling brokerage managed to navigate its way through the various business disruptions caused by COVID-19