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Former RSA exec Ince joins major Canadian P&C mutual

May 4, 2021 by Greg Meckbach

After a 25-year stint at RSA Canada, Donna Ince has joined Economical Insurance as vice president, personal insurance, regional operations. Ince joined Economical Monday, a spokesperson for Waterloo, Ont.-based Economical told Canadian Underwriter Tuesday. Ince worked at RSA Canada until

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Fairfax takes a stand against using COVID as a reason to fire staff

May 3, 2021 by Greg Meckbach

The parent company of Northbridge Insurance took a stand against cutting staff due to the pandemic. “One of the things we did last year is we said [to the president of each Fairfax-owned insurer], ‘You cannot use COVID-19 as a

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6 tips for growing your sales team

May 3, 2021 by Jason Contant

Growing your sales team involves a variety of tactics — including protecting your strengths (strong salespeople and existing customers) — and avoiding the “first-year turnover problem,” says a new blog from Harvard Business Review.  Organizations need to be purposeful about

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What P&C may find when it goes beyond its four walls

April 30, 2021 by Adam Malik

Ignoring the successes, failures and lessons learned by other industries and not applying them within the world of property and casualty insurance is a big mistake some in the industry may be making, according to a panel of experts during

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Preparing for the new work normal? Don’t move too quickly…

April 28, 2021 by Adam Malik

Deciding to shift your workforce to be more weighted towards a work-from-home environment isn’t as easy as flicking a switch for brokerages and insurance companies, P&C experts on a recent web panel warned. There needs to be real thought put

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Intact unveils new brand name for MGA Frank Cowan

April 28, 2021 by Greg Meckbach

Intact Financial Corp. is changing the brand name of Frank Cowan Company, the managing general agent it acquired in 2019 from Princeton Holdings. The MGA will be known as Intact Public Entities Inc. “The MGA distribution channel presents a strategic

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Change of plans for executive lineup at Heartland following Kings merger

April 27, 2021 by Greg Meckbach

Kings Mutual CEO Cara Cameron is not staying on after the Nova Scotia-based insurer merges with Heartland Farm Mutual Inc. If approved by regulators, the Kings-Heartland deal, initially announced on Jan. 18, will take effect June 30. The merger was

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P&C leaders want you to take your breaks, big and small

April 26, 2021 by Adam Malik

Take your vacations. Block out time to take breaks during the day. Get away from the computer. That’s some of the advice from human resources leaders in the property and casualty insurance industry during a recent webinar panel discussion. Just

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InsurTech North speaker: What may work for desktop may not work for mobile

April 23, 2021 by Greg Meckbach

When it comes to shopping for insurance online, the consumer experience will vary across platforms, something that isn’t always discussed when the industry talks about digitizing its customer experience. The matter came up recently during ‘Key Touchpoints in the Customer

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Focus has been on staff health, but what about the leaders?

April 22, 2021 by Adam Malik

Leaders at property and casualty insurance organizations need to make sure they are taking care of themselves during the ongoing pandemic crisis, because if they’re not, they won’t be of much help to their staff, panellists said during a recent

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How to engage your staff in a hybrid office

April 19, 2021 by Adam Malik

Keeping staff engaged and stimulated when life returns to something resembling the old normal will be a top challenge for property and casualty insurance industry leaders, experts say. After the COVID-19 pandemic, the Canadian P&C industry is expected to implement

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How to build empathetic managers for the hybrid workplace

April 16, 2021 by David Gambrill

Canadian property and casualty insurance industry leaders have often talked about the importance of managing with empathy during the pandemic, but empathic managers will become even more valuable in the hybrid workplaces that are expected to emerge after the pandemic