Canadian Underwriter

Topic Operations

Guy Lecours is the new COO of L'Unique and Unica
News InsurersManagementOperationsQuebec

New senior executive for two major P&C brand names

November 2, 2022 by Jason Contant

Insurance industry veteran Guy Lecours has been appointed chief operating officer of L’Unique and Unica, effective Nov. 21. Christian Fournier, executive vice president and lead of property and casualty insurance at Beneva, announced the appointment Wednesday. Lecours succeeds Yves Gagnon,

Shopping bag leaping from a computer to illustrate e-commerce growth for insurers
News BrokersCommercialInsurersLicensingMergers and AqcuisitionsOperations

How acquisitions help P&C brokers boost cross-selling options

October 28, 2022 by Philip Porado

Several Canadian commercial P&C brokerages are actively acquiring wealth management, retirement planning and employee benefits firms so they can boost revenues by adding to their product ranges. The simple math suggests a larger product suite — one that brings in

Hypnosis eye design line drawing design element.
News AdjustersBrokersClaims ProfessionalsInsurersOperations

Mapping your customer’s journey? Try the same with your employees

October 27, 2022 by David Gambrill

Monitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A

Art/Illustration: group of people discussing
News AdjustersBrokersClaimsClaims ProfessionalsInsurersOperationsPersonal AutoPersonal HomeSupply Chain

Communication around claims must be top priority: CEOs

October 24, 2022 by David Gambrill

Supply chain pressures and labour shortages mean Canada’s P&C industry and its suppliers need to focus on communications around claims service to maintain consumer trust and high service levels, insurance executives told a broker conference last week. Matthew Turack, group

Signing a contract
News BrokersMGAsOperations

How Lloyd’s broke the bottleneck for Canadian MGAs

October 21, 2022 by Jason Contant

Editor’s Note: This article has been revised to clarify the rules around continuous binding authorities emanating from Lloyd’s.   Managing general agents (MGAs) with a binding authority contract from Lloyd’s — and where the capacity under the contract is provided

Merger and acquisition business concept
News AlbertaBrokersCommercialCommercial AutoInsurersMergers and AqcuisitionsOntarioOperationsPersonal AutoPersonal Home

Canadian P&C brokerage M&A explodes in late 2022

October 13, 2022 by Jason Contant

P&C brokerage merger and acquisition activity in Canada remains strong and healthy, as evidenced by the number of deals announced in just the past couple of weeks. Those deals involve brokerages that include Westland Insurance Group, BrokerLink, Western Financial Group,

Working together concept
News BrokersInsurersManagementMergers and AqcuisitionsOperationsPersonal AutoPersonal Home

Definity acquires majority stake in an Ontario brokerage

October 7, 2022 by Jason Contant

Definity Financial Corporation has increased its ownership interest in Ontario-based brokerage McDougall Insurance from approximately 25% to 75%, “building a broker partnership with proven M&A expertise.” The partnership is for a cash consideration of $217 million (subject to post-closing adjustments),

Illustration of a man atop a scaffold building a brick structure
News BrokersHRInsurersManagementOperations

Where DEI training doesn’t work

October 6, 2022 by Alyssa DiSabatino

Incorporating diversity, equity and inclusion (DEI) successfully into the workplace has to come from a genuine desire to improve a workplace culture rather than as a way to check boxes, speakers said in a RIMS Canada Conference panel discussion.   “Often

Insurance agent with a client to sign an insurance policy
News BrokersOntarioOperationsTechnologyTrusted Advisor

Do your clients really want digital delivery of insurance documents?

October 5, 2022 by Jason Contant

More than half of your clients want to receive their insurance documents in paper format, according to extrapolated results of Insurance Brokers Association of Ontario’s (IBAO) Going Paperless project. “It’s not a slam dunk – just because somebody wants to

A diverse business team caught in red tape
News Emerging RisksInsurersLegalOperations

Regulating business culture. A “solution in search of a problem?”

October 4, 2022 by David Gambrill

In what lawyers are calling a “solution in search of a problem,” Canada’s solvency regulator is seeking input from the Canadian property and casualty insurance industry on how to regulate business culture. “I feel like this culture conversation in Canada

Interest rate hike represented by arrow being shot skyward
News ClaimsEmerging RisksInsurersManagementOperations

How changing bond yields can help insurers fill their coffers

September 30, 2022 by Canadian Underwriter Staff

Bond investments make up a large percentage of insurance companies’ investment portfolios. And bond investors have faced challenges throughout 2022, with rising yields causing returns to lag at historic levels, Michael Cook, vice president, client relations & LDI client portfolio

Exclamation mark on a yellow background
News EducationEmerging RisksHROperationsRisk Managers

Why risk managers are feeling a sense of urgency

September 29, 2022 by Jason Contant

The COVID-19 pandemic has changed the business and risk landscape dramatically over the past couple of years and created a sense of urgency to spread risk knowledge and education, the new CEO of RIMS said in an interview with Canadian