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The business processes you should automate now

July 17, 2020 by Greg Meckbach

Invoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday.

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How a simple office procedural error led to a fine for a broker, the nominee, and the brokerage

July 15, 2020 by David Gambrill

A “lack of appropriate office procedures,” in addition to a “casual” approach to handling a client file, led to a series of miscues that resulted in coverage not being bound for a married couple who reported a theft of their

News ManagementOperationsTrending

Bank of Canada holds rate, forecasts decline in GDP of 7.8% this year

July 15, 2020 by Jordan Press - THE CANADIAN PRESS

OTTAWA – The Bank of Canada is holding its key interest rate at 0.25 per cent in response to what it calls the “extremely uncertain” economic outlook from the COVID-19 pandemic, and plans to keep it there until the picture

News BrokersInsurersOperations

P&C execs to discuss how COVID-19 has improved the P&C industry’s digital health

July 14, 2020 by David Gambrill

When it comes to the Canadian P&C industry offering digital solutions to its customers during the COVID-19 pandemic, it seemed that the virtual landscape was a Brave New World just four months ago. Digital mailboxes, videoconferencing, electronic pink slips and

News ClaimsCommercialLoss ControlLoss TrendsManagementOperationsRisk ManagersTrending

Subways sparkle, but does cleaning decrease COVID 19 risk?

July 13, 2020 by David Porter - THE ASSOCIATED PRESS

NEW YORK – Mass transit systems around the world have taken unprecedented – and expensive – steps to curb the spread of the coronavirus, including New York shutting down its subways overnight and testing powerful ultraviolet lamps to disinfect seats,

News LegalLicensingLoss TrendsManagementOntarioOperationsPropertyRisk ManagersTrending

Bar owners that offer rare wine and spirits carve takeout business model

July 8, 2020 by Salmaan Farooqui -  THE CANADIAN PRESS

TORONTO – Bar and restaurant owners who deal in specialty alcohol say they’ve carved out a new business model around Ontario’s relaxed rules for takeout liquor, and they’ll fight to make the system permanent. In late March, the Ontario government

News BrokersManagementMergers and AqcuisitionsNew BrunswickNova ScotiaOperationsP.E.I.

Navacord expands east into three more provinces

July 7, 2020 by Greg Meckbach

With four new partnerships announced July 6, commercial brokerage Navacord now has offices in Prince Edward Island, Nova Scotia and New Brunswick. “We are now coast to coast,” Navacord executive chairman T. Marshall Sadd said Monday in an interview. Cooke

News CommercialEmerging RisksLegalLiabilityLicensingLoss ControlLoss TrendsOperationsQuebecRisk ManagersTrending

Quebec health minister threatens to lock down bars if COVID rules are violated

July 7, 2020 by Sidhartha Banerjee - THE CANADIAN PRESS

MONTREAL – Quebec’s health minister threatened owners of bars and other venues across the province on Monday, saying he won’t hesitate to shut them down if COVID-19 public health directives are not followed. Describing the scenes at some establishments over

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Why remote workers should stay where they are

July 6, 2020 by Adam Malik

Staff members who are working from home should stay there for the foreseeable future, one risk leader recommends. Scott Fouts, vice president of risk services at Hub, stated his recommendation during a webinar hosted by Hub, Workplace Safety: Employer Obligations

News ManagementOperationsPersonal HomeTechnologyTrending

How insurtech Lemonade’s IPO is going so far

July 3, 2020 by Greg Meckbach

Despite the pandemic-induced economic downturn, an insurtech that promises tenants quotes within minutes started trading this week on the New York Stock Exchange. Shares of Lemonade Inc. rose sharply July 2, closing at US$69.41, more than double the price at

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COVID-19 sparks debate about U.S. adjuster use in Calgary

July 3, 2020 by David Gambrill

COVID-19 appears to be kindling proud sentiments about employing Canadian adjusters, after social media posts triggered an age-old debate about using U.S. adjusters to handle catastrophe claims in Canada. Twitter was abuzz with comments after Global News posted a piece

News BrokersManagementOperationsRisk Managers

Brokers who did these things fared better in the pandemic

July 3, 2020 by Adam Malik

Brokers who were nimble, ready to change with the times, and acted pro-actively when COVID-19 first emerged as a threat are the ones faring the best three months later, one broker leader says. Those who didn’t are struggling. “Those brokers