Canadian Underwriter

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Executive Outlook 2021: Stéphane Lespérance, Aon

December 21, 2020 by Adam Malik

Stéphane Lespérance, President, Commercial Risk and Health Solutions in Canada, Aon In 2019, and the early part of 2020, we talked about a market under correction with increased underwriting discipline by insurers. This year, we added to the mix a

News BrokersManagementOperationsTrusted Advisor

Executive Outlook 2021: Warren Griffiths, FCA Insurance Brokers

December 21, 2020 by Adam Malik

Warren Griffiths, President, FCA Insurance Brokers When FCA this year celebrated 100 years of operations, and the beginning of a new chapter for our business journey, we also prepared for market hardening. Like everyone else, we have been surprised by

News BrokersManagementOperationsTrusted Advisor

Executive Outlook 2021: Shawn DeSantis, Navacord

December 18, 2020 by Adam Malik

Shawn DeSantis, President, CEO, Navacord Corp. The pandemic has reshaped our industry — and is still reshaping it — with rapid change and innovation. Going forward, brokers will need to adopt and adapt to these changes across our expertise, people,

News BrokersManagementOperationsTrusted Advisor

Executive Outlook 2021: Philomena Comerford, Baird MacGregor

December 18, 2020 by Adam Malik

Philomena Comerford, President, CEO, Baird MacGregor Insurance Brokers LP & Hargraft Schofield Deemed an essential service, most tech-savvy brokerages deftly pivoted to a remote workforce model when COVID shut down the economy in March. Necessity became the mother of invention.

News EducationManagementOperationsTechnology

Why so many digitization projects fail

December 17, 2020 by Greg Meckbach

Buying technology before thinking through the process that the new technology is supposed to enable is one reason why some projects are not well-executed, an insurance digital transformation leader suggested Wednesday. “When you start to think about digitizing things, you

News BrokersLegalOperationsTechnology

Regulator cautions brokers about sharing and storing client data

December 15, 2020 by David Gambrill

As the pandemic continues to plunge Canada’s property and casualty insurance industry deeper into the digital space, regulators are issuing ongoing reminders — and warnings — about how brokers are sharing and storing their clients’ personal data. Most recently, Peter

News Emerging RisksHRInsurersManagementOperationsTechnology

What’s keeping insurance CEOs up at night

December 15, 2020 by Adam Malik

About 10 months into the global COVID-19 pandemic, insurance leaders are less confident about growing their business and are increasingly concerned about the cratering economy, an insurance industry observer told a recent virtual conference. Even so, they’re showing more confidence

Feature BrokersManagementOperations

The shift in how brokers are paid

December 12, 2020 by Jason Contant, Online Editor

Compensation models based on performance continue to rise in popularity. A look at what some brokerages are doing and why…

News InsurersManagementOperations

What the regulators’ data says about insurers and fair treatments of customers

December 10, 2020 by David Gambrill

Canadian P&C insurers have generally embraced the general principles of the Fair Treatment of Consumers (FTC), but the industry still has some work to do in specific benchmark areas, according to an annual statement on market conduct issued by the

News BrokersEducationManagementMergers and AqcuisitionsOperations

COVID’s impact on brokerage M&A: Myth versus reality

December 10, 2020 by Greg Meckbach

The onset of the COVID-19 pandemic made it difficult to raise money from major banks to finance mergers and acquisitions, but well-run brokerages will still be attractive to buyers, suggests an expert in brokerage valuation. “When COVID hit, the banks

News EducationEmerging RisksHRInsurersManagementOperationsTrending

The diversity and inclusion statement that hit home for Intact’s management team

December 9, 2020 by Jason Contant

Intact Financial Corporation was holding focus groups on diversity and inclusion a few months ago, when a young manager of colour shared her experience with the insurer’s senior management. “She gave an example to us, which struck most of the

Feature BrokersManagementOperations

Future workplaces

December 5, 2020 by Nick Novinger, Regional Manager (Quebec), Canadian Insurance Brokers Inc.

Many brokers turned working from home into a success. What lessons can we take with us when we return to the office?