Topic Operations
Executive Outlook 2021: Stéphane Lespérance, Aon
December 21, 2020 by Adam MalikStéphane Lespérance, President, Commercial Risk and Health Solutions in Canada, Aon In 2019, and the early part of 2020, we talked about a market under correction with increased underwriting discipline by insurers. This year, we added to the mix a…
Executive Outlook 2021: Warren Griffiths, FCA Insurance Brokers
December 21, 2020 by Adam MalikWarren Griffiths, President, FCA Insurance Brokers When FCA this year celebrated 100 years of operations, and the beginning of a new chapter for our business journey, we also prepared for market hardening. Like everyone else, we have been surprised by…
Executive Outlook 2021: Shawn DeSantis, Navacord
December 18, 2020 by Adam MalikShawn DeSantis, President, CEO, Navacord Corp. The pandemic has reshaped our industry — and is still reshaping it — with rapid change and innovation. Going forward, brokers will need to adopt and adapt to these changes across our expertise, people,…
Executive Outlook 2021: Philomena Comerford, Baird MacGregor
December 18, 2020 by Adam MalikPhilomena Comerford, President, CEO, Baird MacGregor Insurance Brokers LP & Hargraft Schofield Deemed an essential service, most tech-savvy brokerages deftly pivoted to a remote workforce model when COVID shut down the economy in March. Necessity became the mother of invention.…
Why so many digitization projects fail
December 17, 2020 by Greg MeckbachBuying technology before thinking through the process that the new technology is supposed to enable is one reason why some projects are not well-executed, an insurance digital transformation leader suggested Wednesday. “When you start to think about digitizing things, you…
Regulator cautions brokers about sharing and storing client data
December 15, 2020 by David GambrillAs the pandemic continues to plunge Canada’s property and casualty insurance industry deeper into the digital space, regulators are issuing ongoing reminders — and warnings — about how brokers are sharing and storing their clients’ personal data. Most recently, Peter…
What’s keeping insurance CEOs up at night
December 15, 2020 by Adam MalikAbout 10 months into the global COVID-19 pandemic, insurance leaders are less confident about growing their business and are increasingly concerned about the cratering economy, an insurance industry observer told a recent virtual conference. Even so, they’re showing more confidence…
The shift in how brokers are paid
December 12, 2020 by Jason Contant, Online EditorCompensation models based on performance continue to rise in popularity. A look at what some brokerages are doing and why…
What the regulators’ data says about insurers and fair treatments of customers
December 10, 2020 by David GambrillCanadian P&C insurers have generally embraced the general principles of the Fair Treatment of Consumers (FTC), but the industry still has some work to do in specific benchmark areas, according to an annual statement on market conduct issued by the…
COVID’s impact on brokerage M&A: Myth versus reality
December 10, 2020 by Greg MeckbachThe onset of the COVID-19 pandemic made it difficult to raise money from major banks to finance mergers and acquisitions, but well-run brokerages will still be attractive to buyers, suggests an expert in brokerage valuation. “When COVID hit, the banks…
The diversity and inclusion statement that hit home for Intact’s management team
December 9, 2020 by Jason ContantIntact Financial Corporation was holding focus groups on diversity and inclusion a few months ago, when a young manager of colour shared her experience with the insurer’s senior management. “She gave an example to us, which struck most of the…
Future workplaces
December 5, 2020 by Nick Novinger, Regional Manager (Quebec), Canadian Insurance Brokers Inc.Many brokers turned working from home into a success. What lessons can we take with us when we return to the office?