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Where Aviva is going with text messaging for customer interaction

July 22, 2020 by Greg Meckbach

Aviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,

News AdjustersBrokersInsurersLegalLiabilityOperations

A P&C insurance-specific guide for returning to the office: Deloitte

July 21, 2020 by David Gambrill

As Canadian P&C insurance industry leaders start to think about bringing employees back to the office, now is a good time to re-think the work required, the workforce skills that will be needed in the future, and what the future

News ManagementOperationsTechnology

Why blockchain is not ubiquitous yet in insurance

July 20, 2020 by Greg Meckbach

Blockchain has been around for a while, in cryptocurrency for example, but the property and casualty industry needs to work together and agree on what brokerages and carriers should use blockchain for, speakers said on a recent webinar. “Blockchain is

News Claims TechnologyInsurersManagementOperationsTechnologyTrendingTrusted Advisor

How COVID affected the digital journeys of Aviva Canada and Marsh Canada

July 17, 2020 by Greg Meckbach

The pandemic could permanently change the way brokers and insurers take advantage of digital services. “I think the interesting thing about COVID that we have seen – not just in the insurance industry but in the broader context – is

News ManagementOperationsTechnologyTrusted Advisor

The business processes you should automate now

July 17, 2020 by Greg Meckbach

Invoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday.

News B.C.LegalOperations

How a simple office procedural error led to a fine for a broker, the nominee, and the brokerage

July 15, 2020 by David Gambrill

A “lack of appropriate office procedures,” in addition to a “casual” approach to handling a client file, led to a series of miscues that resulted in coverage not being bound for a married couple who reported a theft of their

News ManagementOperationsTrending

Bank of Canada holds rate, forecasts decline in GDP of 7.8% this year

July 15, 2020 by Jordan Press - THE CANADIAN PRESS

OTTAWA – The Bank of Canada is holding its key interest rate at 0.25 per cent in response to what it calls the “extremely uncertain” economic outlook from the COVID-19 pandemic, and plans to keep it there until the picture

News BrokersInsurersOperations

P&C execs to discuss how COVID-19 has improved the P&C industry’s digital health

July 14, 2020 by David Gambrill

When it comes to the Canadian P&C industry offering digital solutions to its customers during the COVID-19 pandemic, it seemed that the virtual landscape was a Brave New World just four months ago. Digital mailboxes, videoconferencing, electronic pink slips and

News ClaimsCommercialLoss ControlLoss TrendsManagementOperationsRisk ManagersTrending

Subways sparkle, but does cleaning decrease COVID 19 risk?

July 13, 2020 by David Porter - THE ASSOCIATED PRESS

NEW YORK – Mass transit systems around the world have taken unprecedented – and expensive – steps to curb the spread of the coronavirus, including New York shutting down its subways overnight and testing powerful ultraviolet lamps to disinfect seats,

News LegalLicensingLoss TrendsManagementOntarioOperationsPropertyRisk ManagersTrending

Bar owners that offer rare wine and spirits carve takeout business model

July 8, 2020 by Salmaan Farooqui -  THE CANADIAN PRESS

TORONTO – Bar and restaurant owners who deal in specialty alcohol say they’ve carved out a new business model around Ontario’s relaxed rules for takeout liquor, and they’ll fight to make the system permanent. In late March, the Ontario government

News BrokersManagementMergers and AqcuisitionsNew BrunswickNova ScotiaOperationsP.E.I.

Navacord expands east into three more provinces

July 7, 2020 by Greg Meckbach

With four new partnerships announced July 6, commercial brokerage Navacord now has offices in Prince Edward Island, Nova Scotia and New Brunswick. “We are now coast to coast,” Navacord executive chairman T. Marshall Sadd said Monday in an interview. Cooke

News CommercialEmerging RisksLegalLiabilityLicensingLoss ControlLoss TrendsOperationsQuebecRisk ManagersTrending

Quebec health minister threatens to lock down bars if COVID rules are violated

July 7, 2020 by Sidhartha Banerjee - THE CANADIAN PRESS

MONTREAL – Quebec’s health minister threatened owners of bars and other venues across the province on Monday, saying he won’t hesitate to shut them down if COVID-19 public health directives are not followed. Describing the scenes at some establishments over