Topic Operations
Regulatory changes to foreign entities operating in Canada
November 10, 2021 by Jason ContantForeign entities operating in Canada through a branch will now have to notify the federal regulator of any potential changes to branch management “as well as any circumstances that could negatively impact their suitability,” attendees to a virtual industry event…
Get your brokers back to the office: BFL CEO
November 4, 2021 by Greg MeckbachBarry Lorenzetti is encouraging you to get your brokers back to the office and if you disagree, don’t hesitate to contact him for a public debate. “It’s not as if COVID is going away and we will shut off COVID…
6 tips for flexible work arrangements when everyone has different needs
November 3, 2021 by Jason ContantAs employees increasingly return to the physical office in one form or another, one thing is certain: it will be tough to satisfy everyone and there will always be employees who want or need something else. So, what’s a leader…
Online client reviews can help your brokerage
October 27, 2021 by Brooke SmithBad publicity is still publicity, provided you take it seriously and handle it correctly. “Reviews let us see how we’re doing and allow other potential customers to see how we’re doing in creating the best possible experience for our customers,”…
How important is brokerage size when it comes to broker compensation?
October 27, 2021 by Jason ContantWhen it comes to working with brokerages, embracing the future is more important than size, said Carol Jardine, president of Wawanesa Insurance’s Canadian P&C operations. “A broker who’s embracing the future today might not be that large, but if they…
When the Canadian MGA space will get a ‘smart and self’ regulatory regime
October 25, 2021 by Jason ContantCanada’s managing general agent association will unveil a ‘smart and self-regulatory’ regime in early November, the association’s managing director told Canadian Underwriter Monday. “This is something the association has been working on since earlier this year,” Canadian Association of Managing…
Intact discusses RSA talent, Wawanesa looks to expand footprint in Ontario
October 22, 2021 by Jason ContantLouis Gagnon, Intact Insurance’s president of Canadian operations, is pleased with the insurer’s integration of RSA into its operations and the calibre of talent it has acquired. At the beginning of June, Intact Financial Corporation and Danish insurer Tryg A/S…
Pandemic communication between brokers and insurers needed improvement, brokerage executive says
October 19, 2021 by Jason ContantCommunication between brokers and insurers could have been better during the pandemic, a Hub International executive said during Insurance Bureau of Canada’s 2021 Commercial Insurance Symposium. “We did have some good communication, but I think there was a little bit…
Job opening: Lead this global Top 3 brokerage’s Canadian operation
October 14, 2021 by Greg MeckbachIf you think you have what it takes to lead Willis Towers Watson’s Canadian corporate risk and brokerage business, the job is open and it’s not too late to apply. “We’re currently interviewing,” said Ofelia Isabel, managing director, Toronto market…
Mass personalization can enhance customer experience: PwC Canada
October 5, 2021 by Canadian Underwriter StaffAccelerated digitization continues to drive strong M&A activity in P&C, with brokerages that prioritize the customer in their digitization strategies more likely to succeed. “Understanding the customer and how to change the customer experience will be the key differentiator for…
Canadian cyber MGA looking for carrier partners for international expansion
October 5, 2021 by Greg MeckbachCanadian managing general agent BOXX Insurance Inc. is about to set up an office in Miami and is looking for carriers to underwrite its cyber coverages outside of Canada. Toronto-based BOXX announced last week it is expanding to the United…
The good and bad news for commercial insurance
October 1, 2021 by Jason ContantThere’s good and bad news when it comes to commercial lines in the Canadian property and casualty insurance industry. The good news is there’s encouraging signs the commercial market is stabilizing, said Don Forgeron, president and CEO of Insurance Bureau…