Topic Operations
The impact of Gore Mutual’s new operating model
July 26, 2021 by Greg MeckbachGore Mutual has gone live with technology that lets the carrier bind policies for brokers, in minutes in some cases. The Cambridge, Ont.-based property and casualty insurer “has completely changed the operating model for personal lines,” CEO Andy Taylor said…
How many people Marsh hired amidst ‘distraction and uncertainty’ of Aon-Willis merger discussions
July 26, 2021 by Greg MeckbachAmid the uncertainty over Aon PLC’s now-scuttled plan to acquire Willis Towers Watson PLC, Marsh & McLennan Companies Inc. increased its staff level by nearly 2,000 during the first half of 2021, Marsh & McLennan CEO Dan Glaser says. “We…
4 design concepts for the new hybrid office
July 22, 2021 by Jason ContantIn planning their future hybrid offices, Canadian insurance industry employers will need to carefully consider office design approaches, a blog published Thursday by Harvard Business Review advises. “By all indications, the future of work is hybrid,” wrote Jim Keane and…
Hybrid office: What brokers can learn from the parable, Who Moved My Cheese?
July 21, 2021 by David GambrillOntario brokerage Mitchell & Whale is allowing its staff to return to the office in any way they choose, a hybrid work model inspired by the 1998 best-selling book, Who Moved My Cheese? Authored by Dr. Spencer Johnson, Who Moved…
How this Top 5 insurer is approaching return to work
July 20, 2021 by Jason ContantWawanesa Mutual Insurance Company is allowing the “vast majority” of its team members to choose where they want to work starting mid-September. The move will provide flexibility to employees, allow continued support of the business, and support recruiting and retaining…
3 steps for an effective back-to-the-office plan
July 19, 2021 by Jason ContantIf back-to-the-office conversations are just starting at your company, or if you are finding that an early strategy isn’t working, employers should take a three-step approach to creating a successful plan, a business strategist suggests. As a manager, the first…
New industry anti-fraud group gets its first CEO
July 19, 2021 by Greg MeckbachTerri O’Brien, a former vice president at TD Bank, is now CEO of Équité Association, the anti-fraud organization announced Monday. Équité Association is a new organization that integrates Canadian National Insurance Crime Services (CANATICS) and the IBC’s investigative services division.…
Lessons learned in a year when strategy changed on the fly
July 16, 2021 by Adam MalikUnderstanding the relationship between your in-person and online communities is a lesson that one brokerage is taking away after 16 months of change when it comes to marketing and attracting new clients. COVID-19 was declared a global pandemic on March…
What’s selling hotter than real estate these days? Brokerages
July 15, 2021 by Jason ContantBuyers are paying up to double-digit multiples for Canadian commercial lines property and casualty brokerages, while pricing for smaller retail brokerages has softened, a P&C industry consulting firm has observed. “Some of the prices being paid for larger commercial brokerages…
Do webinars have a future, post-pandemic?
July 14, 2021 by Adam MalikWebinars are here to stay, says a brokerage executive. Many organizations turned to webinars following the onset of the global COVID-19 pandemic in March 2020. It was a way to connect, share information, and maintain a foothold in providing expert…
Broker association exec offers thoughts on returning to the office
July 9, 2021 by Adam MalikHow brokers view their work is changing, and brokerage principals need to keep pace with these new expectations, says an executive at Ontario’s broker association. Employers in industries across the board are figuring out how (and whether) their staff will…
Why brokers’ virtual meetings will survive the pandemic
July 8, 2021 by Adam MalikVirtual meetings during the pandemic have allowed brokers to conduct more structured client meetings with a sharper focus, according to an expert from Aon. Sixteeen months ago, at the onset of the global pandemic, video meetings produced some confusion because…