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Communicating with clients: Ditch the emojis! LOL

June 9, 2021 by Adam Malik

Ditch the emojis and shorthand — use proper language when communicating to clients in writing, an insurance executive urged during a recent webinar. Insurance professionals would be wise to make the extra effort to be clear to clients when communicating

News InsurersOperations

What insurers are paying to deliver IFRS 17: Is there any bang for the buck?

June 9, 2021 by Jason Contant

The majority of insurers across the globe will spend US$20 million to implement the IFRS 17 insurance accounting standard into their operations, according to a new worldwide survey by Willis Towers Watson. The cost of implementation for Canadian P&C insurers

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Forget data: The case for going with your gut instinct

June 8, 2021 by David Gambrill

Data analysis may be held up as the gold standard for making sound business decisions. But a recent study suggests gut instinct — when backed up by simple decision aids — may actually be better in situations of high uncertainty.

News BrokersManagementOperationsPersonal AutoPersonal HomeTechnology

Why this quote comparison site launched its own brokerage

June 7, 2021 by Greg Meckbach

Comparison website vendor Ratehub Inc. is now operating its own property and casualty insurance brokerage. “When it’s our own sales staff, we have the full insight into close ratios and contact ratios,” said Alyssa Furtado, co-CEO of Ratehub Inc. and

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Insurance CEO’s advice on engaging employees amid pandemic

June 4, 2021 by Greg Meckbach

If your employees are working remotely because of the pandemic, pick up the phone and ask those workers what’s keeping them up at night, suggests the new CEO of the Canadian Universities Reciprocal Insurance Exchange (CURIE). It is important for

News BrokersClaimsCommercialCommercial AutoInsurersManagementOperationsPersonal AutoPersonal HomeTechnology

In a virtual world, don’t lose your humanity: insurer exec

June 1, 2021 by Adam Malik

As the world gets more and more virtual, don’t forget how to be human, an insurer executive urged during a recent webinar. Technology should be used to enhance the industry’s relationship with clients, rather than act as a replacement, explained

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How video conferencing misbehaviour creates commercial liability risk

June 1, 2021 by Greg Meckbach

Inappropriate behaviour during video conferences can lead to employment practices liability claims, an expert with The Travelers Companies Inc. warns. New York City-based Travelers is observing “Zoom etiquette claims,” said the insurer’s employment practices liability product manager, Chris Williams, during

News CommercialEmerging RisksOperations

Businesses at high risk in pandemic’s final days as subsidies fade, reopening delayed

June 1, 2021 by Brett Bundale - THE CANADIAN PRESS

HALIFAX – Lisa Drader-Murphy opened her first store in 1997 with $250 in the bank. Over more than two decades, the Canadian fashion designer built her luxury clothing brand debt-free by reinvesting her earnings back into the business. “I was

News BrokersCommercialConstructionManagementMGAsOperationsPropertyTechnology

The real advantage of straight-through processing in the Lloyd’s market

May 31, 2021 by Greg Meckbach

Managing general agents who can place small business coverage digitally through the Lloyd’s market are at a competitive advantage over MGAs using traditional paper-based processes, an insurtech CEO suggests. “We are one of the very few MGAs that has straight

News BrokersHRInsurersManagementOperationsRisk Managers

Time thieves that are stealing away your workday

May 27, 2021 by Adam Malik

Beware of seven deadly time thieves if you want to exercise more control over your workday and manage your time better, an organization expert said during a recent risk management conference. Andrew Mellen, a professional organizer, spoke to risk managers

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BFL founder donates $500K towards women leadership centre

May 27, 2021 by David Gambrill

BFL Canada’s founder, Barry F. Lorenzetti, is giving $500,000 to establish the Barry F. Lorenzetti Centre for Women Entrepreneurship and Leadership at Concordia University in Montreal and to endow research grants and scholarships for undergraduate and graduate students. “Entrepreneurship involving

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Workplace ‘turnover tsunami’ is brewing as COVID-19 subsides

May 27, 2021 by Jason Contant

Work conditions during the COVID-19 pandemic have created the perfect storm for a “turnover tsunami,” a Hub International speaker suggested during a webinar last week. More than 53% of Canadians have received their first dose of vaccine to protect against