Topic Operations
What to tell commercial clients about the Delta variant
October 10, 2021 by Greg Meckbach, Associate EditorA new strain of COVID-19 is making it harder for the economy to return to normal. Brokers and employment lawyers weigh in.
Mass personalization can enhance customer experience: PwC Canada
October 5, 2021 by Canadian Underwriter StaffAccelerated digitization continues to drive strong M&A activity in P&C, with brokerages that prioritize the customer in their digitization strategies more likely to succeed. “Understanding the customer and how to change the customer experience will be the key differentiator for…
Canadian cyber MGA looking for carrier partners for international expansion
October 5, 2021 by Greg MeckbachCanadian managing general agent BOXX Insurance Inc. is about to set up an office in Miami and is looking for carriers to underwrite its cyber coverages outside of Canada. Toronto-based BOXX announced last week it is expanding to the United…
The good and bad news for commercial insurance
October 1, 2021 by Jason ContantThere’s good and bad news when it comes to commercial lines in the Canadian property and casualty insurance industry. The good news is there’s encouraging signs the commercial market is stabilizing, said Don Forgeron, president and CEO of Insurance Bureau…
Digitization is ‘much more than going paperless,’ panel says
September 30, 2021 by Canadian Underwriter StaffGoing digital doesn’t simply mean going paperless — it’s about the end-to-end customer experience, panellists participating in a Canadian Underwriter webinar advised. “When we talk about going paperless, it’s much broader and more robust than simply not mailing out paper…
Buy or build: What surveyed Canadian businesses prefer
September 29, 2021 by Jason ContantSmall- and medium-sized enterprises (SME) surveyed by KPMG Canada have identified organic growth as a top strategy, followed by digital technology investments. Of the 505 respondents to KPMG’s Business Outlook Poll, nearly three-quarters (71%) identified organic growth as a top…
IBC investigative services to be transferred to Équité Association
September 28, 2021 by Greg MeckbachThe Insurance Bureau of Canada’s Investigative Services division is being transferred to a new organization, Équité Association, effective Oct. 1. That transfer has been approved by IBC’s board, IBC announced Monday. Équité Association integrates IBC’s investigative services division with the…
Where former RSA Canada president and CEO Martin Thompson is now
September 28, 2021 by Jason ContantMartin Thompson, until recently CEO of RSA Canada, will be stepping in as interim Group CEO of Brit Ltd., which is owned by Toronto-based Fairfax Financial Holdings Limited. Brit, which covers complex risks, said in a press release Tuesday that…
Are you ready for the changes in IFRS 17?
September 22, 2021 by Jason ContantLearning how to “speak IFRS 17” will be an essential skill for insurers for both ongoing effective governance and communicating business performance to stakeholders, a partner at PwC Canada said. The changes in the upcoming insurance accounting standard can significantly…
3 steps towards preventing ‘the Great Resignation’
September 21, 2021 by Jason ContantThe global COVID-19 pandemic has spurred a tidal wave of people quitting their jobs in what’s being called “the Great Resignation.” What can employers do to combat this wave of resignations? Take a three-step, more data-driven approach to retention, said…
Why the hard market could be unsustainable
September 21, 2021 by Greg MeckbachThe Canadian industry’s combined ratio, at 81% so far in 2021, is at a historic low but this is mainly due to a 23% drop in claims and adjustment expenses, from $20.26 billion in the first six months of 2020,…
How insurtech is making ‘significant inroads’
September 20, 2021 by Greg MeckbachCanada has hundreds of new insurtech startups and some of them can help you give consumers the experience they have come to expect from other industries, speakers suggested during the 2021 A.M. Best Canada Insurance Market Briefing. “I think our…