Canadian Underwriter

Topic Operations

Keeping up with modern advancements in technology
News Claims TechnologyInsurersOperationsTechnology

Why your team needs to focus on software development

September 16, 2022 by Jason Contant

Organizations that achieve faster digital transformation end up becoming more innovative in the long-term, a speaker said Wednesday at the Future of Insurance Canada 2022 conference, hosted in-person in downtown Toronto by Reuters Events. Raj Utraja, vice president of technology

Giving, Currency, Time, Customer, Wages, Exchanging
News BrokersHRInsurersOperations

How Canadian P&C brokers feel about their hours and pay

September 16, 2022 by David Gambrill

A vast majority of Canadian P&C insurance brokers don’t appear to be “quiet quitting,” a recent Canadian Underwriter online poll suggests. When brokers were asked if they adjust their weekly work hours so they align better with the compensation they

Young man in a blue button up and tie smiles while holding his resume at a table across from someone on a laptop
News BrokersEducationHRInsurersManagementOperations

P&C industry should consider “under-hiring” to fill talent gap: RIMS panel

September 15, 2022 by Alyssa DiSabatino

P&C insurance is still struggling to backfill employees, as executives retire and the Great Resignation directs workers to other industries, industry experts told delegates attending a RIMS Canada Conference panel in Halifax. Possible solutions include turning to students (via apprenticeships),

Office workstation top view with businesspeople working around M&A
News B.C.BrokersCommercialManagementMergers and AqcuisitionsNova ScotiaOntarioOperationsPersonal AutoPersonal Home

Busy month in M&A for BrokerLink, Westland

September 14, 2022 by Jason Contant

BrokerLink and Westland Insurance Group announced a series of brokerage M&A deals in September, including the acquisitions of a total of four brokerages and one employee benefits firm between them.  BrokerLink announced the acquisition of J.W. Davis Insurance Brokers and

Arrows pointing up symbolizing business growth
News CatastrophesClaimsCommercialEnvironmentalInsurersLoss TrendsManagementMergers and AqcuisitionsOperationsPersonal AutoPersonal Home

Post-demutualization: Definity’s plans for the future

September 13, 2022 by Jason Contant

Definity Financial Corporation is maintaining its goal of becoming a Top 5 insurance company through a combination of organic growth and M&A activity, Definity president and CEO Rowan Saunders suggested during a recent financial services conference. “One of the drivers

Partners working hard for success
News BrokersCommercialManagementOntarioOperations

Acquisition sees Westland enter new industry vertical, U.S. market

September 8, 2022 by Jason Contant

Westland Insurance has entered a new industry vertical and the U.S. market for the first time with the acquisition of Front Row Insurance Brokers Inc., one of the largest and most respected film and entertainment insurance brokers in North America.

Unhappy businessman in his office
News HRManagementOperations

Layoff anxiety: Are your P&C professionals affected?

September 6, 2022 by Jason Contant

With predictions that Canada might be headed for a ‘moderate’ but short-lived recession, Canadian P&C insurance professionals will understandably be concerned about their own job prospects. Living in fear of a layoff can be crippling. Proactively confronting this layoff anxiety

Man holding a block with 'quiet quitting' written on it
News BrokersHRManagementOperationsTrending

Are brokers really ‘quiet-quitting’ if they are doing what they are paid to do?

September 1, 2022 by Jason Contant

HR experts question whether the new workplace trend of ‘quiet quitting’ – only doing as much work as required (no more, no less) in an attempt to restore work-life balance and prevent burnout – is aptly named and reflective of

A woman leans in closely to her computer screen
News BrokersHRInsurersManagementOperations

How much time you waste toggling between applications

August 31, 2022 by Alyssa DiSabatino

As insurance becomes increasingly digitized, brokers and other professionals may feel as if they’re spending more time toggling between apps and websites than they are doing their jobs, but there may be a better way to spend the workday, according

Bird's eye view of airport terminal with parked airplanes
News Operations

U.S. lawmakers, advocates pushing Ottawa to eliminate ArriveCan, open Nexus offices

August 23, 2022 by The Canadian Press

WASHINGTON – Lawmakers and advocates in the United States are ramping up the pressure on the federal government to ease travel delays between the U.S. and Canada. The Canadian American Business Council’s new campaign, “Travel Like it’s 2019,” aims to

Angry young male customer dissatisfied with contract terms of conditions.
News BrokersInsurersOperations

Brokers, how are you coping with your clients’ rising incivility?

August 23, 2022 by David Gambrill

Famed Canadian civility may be a thing of the past, and Canadian P&C brokers would probably know best, since they have been caught in the crossfire of frustrated clients and unprofitable insurers for the better part of two years during

Small business owner closing her store
News Business InterruptionCommercialHRLoss ControlOperations

Uptick in business bankruptcies just the tip of the iceberg: CFIB

August 19, 2022 by The Canadian Press

TORONTO – A small business lobby group says commercial bankruptcies are rising in Canada and even more small businesses are at risk of closure. Data from the Office of the Superintendent of Bankruptcy Canada shows small business insolvencies have been