Canadian Underwriter

Topic Operations

A man waves to his colleague on a video call from his office
News BrokersInsurersOperations

What today’s P&C hybrid office looks like, post-COVID

November 8, 2023 by David Gambrill

Hybrid workplaces in the Canadian property and casualty insurance industry haven’t changed all that much since the pandemic receded from media headlines 17 months ago. And generally speaking, P&C professionals seem satisfied with their current hybrid arrangements. Canadian Underwriter surveyed more

Diversity in hiring
News BrokersHRLegalOperations

How deliberate, diverse recruiting can fill brokers’ talent gaps

November 8, 2023 by Alyssa Di Sabatino

Property and casualty (P&C) brokerages continue to report trouble finding qualified new recruits. That’s led many in the P&C insurance industry to suggest firms widen the hiring lens and open recruitment to a more diverse range of candidates. It seems

Mergers and acquisitions with a technology background
News AlbertaBrokersCommercialHRMergers and AqcuisitionsOntarioOperations

What P&C brokerage buyers are really looking for

November 8, 2023 by Jason Contant

Buyers of Canadian P&C brokerages are becoming more selective about the brokerages they will pursue, with an increase in demand for commercial lines-focused brokerages, a new report from advisory firm Smythe LLP says. P&C consolidators continue to diversify their acquisitions,

Successful business deal
News BrokersCommercialHRManagementMergers and AqcuisitionsOperationsPersonal AutoPersonal HomeQuebec

Behind the scenes of Hub’s latest Canadian acquisition

November 6, 2023 by Jason Contant

In a bid to shore up its personal and commercial insurance capabilities, Hub International Limited has acquired the assets of Quebec-based D’Onofrio Insurance Inc. Located in Laval, Que., D’Onofrio Insurance is an independent brokerage offering personal and commercial insurance to

Hands working, reading and writing on business meeting notes in an office boardroom. Closeup view of corporate executive team doing work. Management group looking through finance data together
News ClaimsInsurersManitobaOperations

MPI labour dispute ends, as union ratifies deal

November 1, 2023 by David Gambrill

Manitoba Public Insurance (MPI) will resume full service Friday, after its union employees voted in favour of a deal that ends a long labour dispute with the public insurer. The new deal ends a 10-week-long job action by members of

M&A concept
News BrokersInsurersManagementMergers and AqcuisitionsOntarioOperations

Why McFarlan Rowlands decided to sell

October 27, 2023 by Alyssa DiSabatino

A desire for scale, coupled with a rapid succession of shareholder retirements, compelled McFarlan Rowlands to sell to a subsidiary of Definity earlier this year, a senior exec told the Insurance Brokers’ Association of Ontario’s annual convention in Toronto.  

Canadian border with the USA. Canadian customs. Semi-trucks paying at toll booths
News ClaimsCommercial AutoInsurersLegalOperations

How Northbridge beat the taxman

October 26, 2023 by David Gambrill

Northbridge is allowed to claim GST input tax credits for insurance policies it issued to trucking companies operating in both Canada and the United States, the Federal Court of Appeal has ruled. The decision overturned a Tax Court of Canada

Business people shaking hands in the office. Photo of one cheerful businessman and one happy businesswoman handshaking in the board room. The view is through glass.
News HRLicensingOntarioOperations

Make sure your talent recruiter is licensed — or else!

October 25, 2023 by David Gambrill

If your Ontario P&C business is using a recruiter or temporary staffing organization to find talent, make sure they’re licensed as of Jan. 1, 2024. Otherwise, you may be subject to a hefty fine in the New Year. As of

Valerie Lavoie of ICC and Desjardins.
News EducationHRInsurersOperationsTrusted Advisor

Insurance Institute names new board leader

October 24, 2023 by Canadian Underwriter Staff

Valérie Lavoie is now head of the Insurance Institute of Canada (IIC)’s board of governors. The Insurance Institute is the educational arm of the property and casualty (P&C) insurance industry. IIC is charged with setting professional standards for the industry

Lorri Frederick annnounces retirement
News AdjustersClaimsClaims Canada ArchiveClaims ProfessionalsOntarioOperations

Claims veteran announces retirement

October 23, 2023 by Jason Contant

Lorri Frederick will retire as president of ClaimsPro North America at the end of this year. Frederick’s insurance career spans more than 30 years in the industry, including 10 years at independent adjusting firm ClaimsPro. “During her 10 years with

Member of an IT department
News BrokersCommercialCyberMGAsOperationsTechnology

Brokers’ Number 1 obstacle when selling cyber

October 18, 2023 by Jason Contant

For brokers, the biggest obstacle in selling cyber insurance to clients might not be what you think. Traditional roadblocks to a sale include price, board approval, and executive complacency. But here’s an unlikely naysayer that’s making the rounds of brokerage

The wreckage of a collapsed building after the earthquake
News CatastrophesClaimsEmerging RisksInsurersOperations

NatCats increasingly a factor in why insurers fail

October 17, 2023 by David Gambrill

Add natural catastrophes to the list of reasons why insurance companies fail. “It is important to note that the factors that lead to insurer failures are not unique to any one country, or to any single business strategy,” the Property