Canadian Underwriter

Topic Operations

colored doors in a room representing the concept of choice
News BrokersOperations

Thanks for the memory: ensure customers recall your brokerage

September 13, 2021 by Brooke Smith

There are the characters: Geico’s gecko. Progressive’s Flo. There are the jingles: Nationwide is on your side. We are Farmers… These marketing tactics immediately evoke the company — and insurance. But if you’re representing many insurance companies, how do you

News EducationEmerging RisksHRLegalLiabilityOperations

Mandatory vaccination: Is it right for your P&C workplace?

September 11, 2021 by Jason Contant

An increasing number of organizations have been mandating that their workers get vaccinated, while many others are trying to decide whether to follow suit. For those still deliberating their options, the decision could have a significant impact on short-term productivity

News AlbertaBrokersCommercialMergers and AqcuisitionsOntarioOperationsPersonal AutoPersonal Home

New M&A deals involve Westland, Armour Group

September 9, 2021 by Jason Contant

After a brief lull in mergers and acquisitions activity, the Canadian P&C insurance space has seen a surge in recent announcements. Large Canadian-owned brokerage Westland Insurance Group Ltd. said on Tuesday it had acquired two Alberta brokerages: Riverstone Insurance in

News Emerging RisksHRLiabilityOperations

Return of events pushes hosts to address vaccination, COVID tests and masks

September 9, 2021 by Tara Deschamps - THE CANADIAN PRESS

TORONTO – When Sept. 11 comes, Natasha Koifman’s backyard will be awash with chatter and music as up to 100 guests gather for an elegant dinner meant to raise funds for Haitians to access education. But the public relations maven’s

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News BrokersEducationOperationsTrending

Instagram and TikTok are new tools for engagement

September 8, 2021 by Brooke Smith

In a world where many insurance brokerages offer the same products, trying to stand out can be a challenge. “One of the main things we’ve been trying to do more of — especially in the last year or so —

News Business InterruptionCommercialHROperations

The ‘Triple A’s’ to successfully navigate your company through the pandemic

September 7, 2021 by Jason Contant

The ‘Triple As’ of strategic agility — avoid, absorb and accelerate — are distinct ways that successful companies navigated the COVID-19 pandemic, according to a recent blog from Harvard Business Review. Companies such as Airbnb that not just survived by

employee benefits
News BrokersCommercialOperationsTechnology

What is needed as more P&C brokerages move into employee benefits

September 3, 2021 by Jason Contant

With more and more property and casualty insurance brokerages moving into the employee benefits (EB) space, there is a need to have an integrated technology solution, tech vendor Applied Systems said recently. “We know our P&C customers are moving further

News HRMGAsOperations

MGA’s program gives employees money to take time off

September 1, 2021 by Brooke Smith

You’re burning out. According to a June survey from Canadian Underwriter, 54% of P&C employees reported feeling at least some stress and burnout working from home. Human resources experts often recommend that employees use their vacation entitlement to recharge, but

News Business InterruptionClaimsCommercialInsurersLegalOperationsProperty

Ontario court certifies class-action against insurers related to COVID-19

September 1, 2021 by The Canadian Press

TORONTO – Ontario’s Superior Court of Justice has certified a class-action lawsuit against fourteen insurance companies that denied business interruption claims related to COVID-19. The class action, launched by several small businesses including a suit store, a smoothie shop and

News BrokersInsurersLicensingOperations

Would the Liberals hike the industry’s corporate income tax?

August 31, 2021 by Greg Meckbach

Brokers will probably not be directly affected by a Liberal election promise to raise corporate tax rates on insurance companies making over $1 billion a year in profits, the CEO of the national brokerage association suggests. As quoted by The

News HRManagementOperationsTrending

Why top performers should rotate throughout your company

August 26, 2021 by Jason Contant

Allowing top performers to move around your brokerage or insurance company will be critical to retaining talent as businesses emerge from the pandemic, according to information adapted from a human resources think tank. “Of course, it’s human nature to want

News BrokersOperationsTechnology

How technology is addressing ‘broken offline processes’ and broker pain points

August 25, 2021 by Jason Contant

Creating a “digital round trip” for all players in the insurance ecosystem – from broker to technology vendor to consumer – has really been catalyzed by the COVID-19 pandemic and the move to remote working, the CEO of tech vendor