Canadian Underwriter

Topic Operations

Diversity in the office
News Emerging RisksEnvironmentalHRManagementOperationsRisk Managers

Is your board looking at their own diversity?

December 5, 2023 by Jason Contant

It’s no longer sufficient for insurance industry board members to talk about diversity across the organization — boards need to actively look at their own diversity and address any gaps, KPMG suggested in a recent thought leadership piece.  “To build

Financial volatility
News CommercialInsurersLoss TrendsOperations

How P&C investment returns will impact carriers in 2024

December 5, 2023 by Alyssa DiSabatino

While repricing risk has no doubt helped P&C insurers improve profitability, investment returns driven by a higher interest rate environment are increasing insurers’ profits globally, a new Swiss Re sigma report shows.  And yet, most carriers will not earn their

Social media hiring
News HRManagementOperationsTechnology

Why you should use consumer advertising to recruit talent

December 4, 2023 by Jason Contant

Canadian P&C insurance industry companies may want to consider leveraging existing consumer advertising tactics, including social media channels like TikTok, and apply them to recruitment efforts. It’s no secret the industry continues to face a ‘war for talent,’ particularly as

Business for sale sign.
News BrokersHRInsurersLegalLiabilityManagementMergers and AqcuisitionsOperations

What a buyers’ market means for brokerage M&A

December 1, 2023 by David Gambrill

How can consolidators afford to buy brokerages when interest rates on bank loans to finance deals have steeply increased? Firms that are actively engaged in brokerage buying and selling told CU they have become more selective. “We are getting a

Multiple job offers
News EducationEmerging RisksHRInsurersLoss ControlOperations

How to recruit underwriters when job candidates get multiple offers

November 30, 2023 by Alyssa Di Sabatino

Competition for available qualified underwriting talent is fierce. “We’ve got candidates in the mix that will often have two or three offers in hand,” said Stefan Rolfe, associate director of insurance at Impact Recruitment. “And they can often bounce one

Don Thompson Westland
News BrokersOperations

Westland appoints new COO

November 27, 2023 by Alyssa DiSabatino

Don Thompson has been appointed Westland Insurance Group’s new chief operating officer (COO), the brokerage announced.   Thompson will assume the role effective January 1, 2024. He has over 30 years of experience in the P&C insurance industry and is

Red warning flag
News BrokersLegalLiabilityMergers and AqcuisitionsOperations

These red flags may waive a brokerage buyer off a deal

November 24, 2023 by David Gambrill

Rising interest rates are changing the brokerage M&A environment and giving sellers a shorter timeline to produce the projected earnings. And chances are, if they haven’t produced reliable returns already, the buyers may balk on a purchase, said Yan Charbonneau,

Teamwork and partnership conceptual image - hands of a businessman and businesswoman joining blank matching puzzle pieces over brown background.
News BrokersMergers and AqcuisitionsOntarioOperations

The latest merger for McDougall

November 24, 2023 by Alyssa DiSabatino

McDougall Insurance Brokers Limited announced it has merged with Ontario-based M.B. Kouri Insurance Brokers Ltd.   The brokerage will join operations with McDougall’s insurance and finance team to operate as an independent brokerage, McDougall announced in a press release. McDougall has

A team planning their user interface development atop a desktop
News ManagementOperationsTechnologyTrusted Advisor

Where you can ease customer buying pain points

November 23, 2023 by Alyssa DiSabatino

P&C firms must simplify their customers’ user experience and reduce overall customer touch points, panellists at Reuters’ Future of Insurance Conference in Toronto shared.  Inefficient processes can have customers bouncing from one app to another, significantly slowing down their insurance

Trois-Rivières, Quebec
News Business InterruptionCommercialCyberInsurersLegalOperationsQuebecSupply Chain

What worries Canadian businesses about Quebec’s language law

November 22, 2023 by Jason Contant

Quebec’s recently enacted French-language law is causing some Canadian businesses concerns about compliance and even fear of losing employees, a new business risk report from Beazley suggested. Bill 96, An Act respecting French, the official and common language of Québec,

Man hold a light bulb with a strategy icon
News ClaimsClaims Canada ArchiveCommercialInsurersLoss ControlLoss TrendsMergers and AqcuisitionsOperationsTechnology

How the M&A environment will affect carriers’ business models

November 17, 2023 by Jason Contant

Canadian P&C insurance industry carriers and service providers will need to transform their business models to help control claims and operating costs in an M&A environment featuring competing demands for capital, speakers said Thursday at KPMG’s 2023 Insurance Conference in

Diverse group of potential job candidates
News BrokersEmerging RisksHRInsurersOperationsTrusted Advisor

How Canadian P&C firms are developing diversity

November 16, 2023 by Alyssa Di Sabatino

Regardless of where Canadian brokerages are in their efforts to build diverse workplaces, they generally agree on three good ways to get there. When asked what actions brokerages could take to increase diversity, survey respondents advocated promoting diverse talent to