Canadian Underwriter

Topic Operations

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News HRInsurersLoss ControlLoss TrendsManagementManitobaOperationsPersonal AutoTechnology

Insurer requests no change in overall auto rates

June 19, 2023 by Jason Contant

Despite cost overruns related to a new digital platform, Manitoba’s public auto insurer is requesting no change in the overall rates for the 2024/25 insurance year. If the province’s Public Utilities Board approves Manitoba Public Insurance’s (MPI) general rate application,

Insurance technology can hep new brokers learn
News BrokersHROperationsTechnology

How broker tech can reduce E&O exposure  

June 16, 2023 by Alyssa Di Sabatino

A growing wave of retirements means Canada’s property and casualty (P&C) insurance brokerages are losing the knowledge and experience of many of its senior leaders. “Many brokerages run into issues because they don’t have a system for knowledge transfer, which

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News CommercialEmerging RisksMGAsOperations

How Lloyd’s is addressing MGA pain points

June 13, 2023 by Jason Contant

Lloyd’s is looking to address a major pain point for MGAs — duplication of compliance requests from syndicates. The insurance marketplace is looking to kickstart and facilitate conversations with syndicates on compliance and due diligence, Jane Harley, head of delegated

Stick shift to represent shifting focus
News BrokersCommercialLoss ControlLoss TrendsOperationsRisk Managers

Why the hard market and COVID-19 shifted brokers’ focus

June 9, 2023 by David Gambrill

Commercial lines in Canada have changed in the aftermath of the pandemic. These days the monolithic ‘hard market’ has evolved into multiple markets differentiated by segmented pricing and best-in-class loss-control measures. And the commercial broker’s role has changed accordingly. After

Robert Beauchamp is Westland's VP of Quebec operations
News BrokersHRManagementOperationsQuebec

Westland appoints industry veteran to new VP role

June 9, 2023 by Jason Contant

Westland Insurance has appointed senior industry executive Robert Beauchamp as its new vice president of Quebec operations. Beauchamp will spearhead operations and drive growth in Quebec, the brokerage said in a press release. “This appointment marks Westland’s commitment to expanding

Young business partners in an office
News BrokersInsurersManagementOperations

Will lack of diversity mean the end of your brokerage?

June 7, 2023 by Jason Contant

Investing in diversity, equity and inclusion (DEI) initiatives could literally spell the difference between survival and death for a brokerage, a panellist suggested Tuesday during a Canadian Underwriter webinar. Colette Taylor, chief operating officer at Sovereign Insurance, expressed concern about

Diversity in the workplace
News BrokersHROperations

Easy, low-cost ways to improve DEI at your brokerage

June 6, 2023 by Jason Contant

Brokerages that might not have resources to embark on large-scale diversity, equity and inclusion (DEI) programs can start small by committing to change, a speaker said Tuesday during a Canadian Underwriter webinar. “If you’re a small brokerage, maybe don’t have

Medium shot of a mixed ethnic group of business professionals at a networking conference/meeting room in the North East of England. They are standing holding books/digital tablets smiling while discussing business together.
News HROperations

What Canadian P&C workers look like today

June 5, 2023 by David Gambrill

Canada’s property and casualty (P&C) insurance industry workers are more diverse, younger, and better-educated than they were five years ago, according to the Insurance Institute of Canada’s 2022-23 demographics research report. Three-quarters of the more than 4,700 Canadian P&C industry

Technology stepping up to prevent a company from risk
News ClaimsCommercialCommercial AutoEmerging RisksHRInsurersManagementOperationsPersonal AutoPersonal HomePropertyTechnology

How a shared-risk approach to tech can keep mutual insurers competitive

June 5, 2023 by Matthew Scott

Canada’s mutual insurance industry has been around for as long as the country itself and has innovated over that time. Now it’s driving digital transformation to enable new capabilities, improve service and keep pace with market competition. These changes come

Education exchange: Illustration
News EducationInsurersManagementOperations

Knowledge transfer key as senior leaders retire: Demographic report

June 2, 2023 by David Gambrill

Demographic patterns show an emerging need for knowledge transfer strategies while finding qualified people to fill vacated leadership and management positions due to retirement, according to a survey of industry HR professionals for the Insurance Institute of Canada’s 2022-23 industry

Working from home or playing with the dog?
News BrokersClaimsCommercialEmerging RisksHRLegalLiabilityManagementOperationsTrusted Advisor

How hybrid work can increase broker E&O risk

May 31, 2023 by David Gambrill

Workplace flexibility, one feature of a hybrid workplace, has proven to be a selling point to attract younger brokers. But the hybrid office makes it difficult to supervise newly recruited brokers to make sure they’re doing things correctly, broker E&O

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News BrokersOperations

How to start up your own independent brokerage

May 29, 2023 by David Gambrill

If you want ultimate control and are thinking of starting up your own independent brokerage from scratch, you may want to think it through very carefully and not just jump into the deep end with your eyes closed, brokers advised