Canadian Underwriter

Topic Operations

News HRManagementOperations

6 tips for flexible work arrangements when everyone has different needs

November 3, 2021 by Jason Contant

As employees increasingly return to the physical office in one form or another, one thing is certain: it will be tough to satisfy everyone and there will always be employees who want or need something else. So, what’s a leader

News BrokersHROperationsTechnology

Online client reviews can help your brokerage

October 27, 2021 by Brooke Smith

Bad publicity is still publicity, provided you take it seriously and handle it correctly. “Reviews let us see how we’re doing and allow other potential customers to see how we’re doing in creating the best possible experience for our customers,”

News BrokersInsurersOntarioOperations

How important is brokerage size when it comes to broker compensation?

October 27, 2021 by Jason Contant

When it comes to working with brokerages, embracing the future is more important than size, said Carol Jardine, president of Wawanesa Insurance’s Canadian P&C operations. “A broker who’s embracing the future today might not be that large, but if they

News MGAsOperations

When the Canadian MGA space will get a ‘smart and self’ regulatory regime

October 25, 2021 by Jason Contant

Canada’s managing general agent association will unveil a ‘smart and self-regulatory’ regime in early November, the association’s managing director told Canadian Underwriter Monday. “This is something the association has been working on since earlier this year,” Canadian Association of Managing

News BrokersInsurersMergers and AqcuisitionsOntarioOperations

Intact discusses RSA talent, Wawanesa looks to expand footprint in Ontario

October 22, 2021 by Jason Contant

Louis Gagnon, Intact Insurance’s president of Canadian operations, is pleased with the insurer’s integration of RSA into its operations and the calibre of talent it has acquired. At the beginning of June, Intact Financial Corporation and Danish insurer Tryg A/S

News BrokersInsurersOperations

Pandemic communication between brokers and insurers needed improvement, brokerage executive says

October 19, 2021 by Jason Contant

Communication between brokers and insurers could have been better during the pandemic, a Hub International executive said during Insurance Bureau of Canada’s 2021 Commercial Insurance Symposium. “We did have some good communication, but I think there was a little bit

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News BrokersHRManagementOperations

Job opening: Lead this global Top 3 brokerage’s Canadian operation

October 14, 2021 by Greg Meckbach

If you think you have what it takes to lead Willis Towers Watson’s Canadian corporate risk and brokerage business, the job is open and it’s not too late to apply. “We’re currently interviewing,” said Ofelia Isabel, managing director, Toronto market

Feature ClaimsCommercialLiabilityLoss TrendsOperationsRisk Managers

What to tell commercial clients about the Delta variant

October 10, 2021 by Greg Meckbach, Associate Editor

A new strain of COVID-19 is making it harder for the economy to return to normal. Brokers and employment lawyers weigh in.

News BrokersMergers and AqcuisitionsOperationsTechnology

Mass personalization can enhance customer experience: PwC Canada

October 5, 2021 by Canadian Underwriter Staff

Accelerated digitization continues to drive strong M&A activity in P&C, with brokerages that prioritize the customer in their digitization strategies more likely to succeed. “Understanding the customer and how to change the customer experience will be the key differentiator for

News CommercialCyberEmerging RisksInsurersLiabilityMGAsOperationsRisk Managers

Canadian cyber MGA looking for carrier partners for international expansion

October 5, 2021 by Greg Meckbach

Canadian managing general agent BOXX Insurance Inc. is about to set up an office in Miami and is looking for carriers to underwrite its cyber coverages outside of Canada. Toronto-based BOXX announced last week it is expanding to the United

News CommercialInsurersLoss TrendsOperationsProperty

The good and bad news for commercial insurance

October 1, 2021 by Jason Contant

There’s good and bad news when it comes to commercial lines in the Canadian property and casualty insurance industry. The good news is there’s encouraging signs the commercial market is stabilizing, said Don Forgeron, president and CEO of Insurance Bureau

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News BrokersOperationsTechnology

Digitization is ‘much more than going paperless,’ panel says

September 30, 2021 by Canadian Underwriter Staff

Going digital doesn’t simply mean going paperless — it’s about the end-to-end customer experience, panellists participating in a Canadian Underwriter webinar advised. “When we talk about going paperless, it’s much broader and more robust than simply not mailing out paper