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News CyberOperationsQuebec

Cyberattack targets Montreal health agency, forcing it to go offline

November 2, 2020 by Sidhartha Banerjee - THE CANADIAN PRESS

MONTREAL – A Montreal health agency has been forced off-line as authorities deal with a cyberattack. Quebec Health Minister Christian Dube said Thursday that specific attacks hit systems at the regional health agency covering west-central Montreal, which oversees the Jewish

News AdjustersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyOperationsPersonal HomePropertyTechnology

How COVID could change adjusting for good

October 29, 2020 by Greg Meckbach

The COVID-19 pandemic has permanently changed the way property insurance clients want their claims handled, a technology vendor suggests. “COVID has been the awakening for many companies,” said James Swayze, Toronto-based executive for Canada at CoreLogic Inc. After COVID-19 was

News CommercialInsurersLoss ControlLoss TrendsOntarioOperations

Insurers pledge small business help as pressure mounts to address rising rates

October 29, 2020 by The Canadian Press

A group representing Canadian insurance companies say it is launching a team that will help small businesses find affordable coverage as rates rise because of the pandemic. The Insurance Bureau of Canada, an association that represents the industry, says the

News HRManagementOperationsTechnology

How COVID made it easier to win the ‘war for talent’

October 28, 2020 by Jason Contant

If there’s a silver lining to the COVID-19 pandemic, it’s that the pandemic might actually aid in talent acquisition – even if that talent comes from outside Canada. It’s no secret there’s an ongoing “war for talent” in Canada’s property

News BrokersClaims Canada ArchiveClaims TechnologyEducationManagementOperationsTechnologyTrusted Advisor

How ‘extra steps’ can make for a bad customer experience

October 27, 2020 by Greg Meckbach

Brokers who are concerned about carriers having “too direct” of a relationship with the broker’s customers should consider what service those customers are expecting, an industry consultant suggests. “As an industry, we have a number of places where we have

News BrokersEducationManagementOntarioOperationsTechnologyTrusted Advisor

What carriers are telling brokers who don’t invest in technology

October 26, 2020 by Greg Meckbach

With a week to go before Hallowe’en, Ontario brokers heard some spooky stories last week about what happens if a brokerage does not invest in keeping up to date with technology. “Technology is going to be a much more permanent

News BrokersHRManagementOperationsOpinion

NBS 2020 What brokers REALLY think about their jobs and their bosses

October 26, 2020 by David Gambrill

Brokers are more satisfied with their jobs now than they have been over the past three years, Canadian Underwriter’s 2020 National Broker Survey reveals. What’s more, they like their bosses better than their bosses think they do (at least, this

News EducationLoss TrendsManagementOperationsTrusted Advisor

How solvency risk has changed since the days of the eight-track tape

October 23, 2020 by Greg Meckbach

When Bob Tisdale started his career about 40 years ago, insurers were more likely to get into financial trouble. “When I first started in this industry in the early days, I was doing commercial underwriting and there were a lot

News BrokersEducationManagementMergers and AqcuisitionsOperationsTrusted Advisor

The downside of selling for 4 times multiple during COVID

October 23, 2020 by Greg Meckbach

Despite the economic disruption from the COVID-19 pandemic, some brokerage owners could sell their business for multiples of more than four times revenue, but there is potential downside to this, Ontario brokers heard Wednesday at their annual convention. “About 15

News BrokersLoss ControlManagementOntarioOperationsTechnology

Digital brokers: Should you build your own tech, or buy someone else’s?

October 22, 2020 by David Gambrill

Okay, so your brokerage is going digital: Should you build your own technology, or buy someone else’s? The answer is largely situational, with panellists at the Insurance Brokers Association of Ontario’s 2020 virtual convention offering their best advice to brokers

News BrokersOntarioOperationsTechnology

How COVID accelerated broker tech by 4-5 years

October 21, 2020 by David Gambrill

COVID-19 has been good for the broker channel, in the sense that it has accelerated digital growth at brokerages by at least four to five years, a digital broker told the Insurance Brokers Association of Ontario (IBAO) virtual convention Wednesday.

Feature Claims ProfessionalsEducationLicensingManagementOperationsTrusted Advisor

Finding that swagger

October 20, 2020 by Adam Malik, Managing Editor

Insurance is a cool industry, but not enough people know it. John McNeil, program coordinator and full-time professor at Humber College’s insurance management program, explains how to change that   – As told to Adam Malik   We as an