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Preparing for the new work normal? Don’t move too quickly…

April 28, 2021 by Adam Malik

Deciding to shift your workforce to be more weighted towards a work-from-home environment isn’t as easy as flicking a switch for brokerages and insurance companies, P&C experts on a recent web panel warned. There needs to be real thought put

News InsurersOperations

Where insurers stand on OSFI’s reinsurance rules

April 28, 2021 by Jason Contant

Although proposed draft reinsurance rules from the federal solvency regulator have not been finalized, the president and CEO of Insurance Bureau of Canada (IBC) is indicating that the regulator and Canadian P&C insurers may be bridging the gap. “I take

News BrokersCommercialOntarioOperationsQuebec

Brian Parsons joins BFL Canada from Willis Towers Watson

April 27, 2021 by Jason Contant

BFL Canada announced Tuesday it has appointed Brian Parsons as its new president of BFL Canada’s national risk management division. The large commercial brokerage said in a press release Tuesday that it will also announce new appointments in its risk

News EducationInsurersManagementOperationsPersonal AutoPersonal HomeTechnology

InsurTech North speaker: What may work for desktop may not work for mobile

April 23, 2021 by Greg Meckbach

When it comes to shopping for insurance online, the consumer experience will vary across platforms, something that isn’t always discussed when the industry talks about digitizing its customer experience. The matter came up recently during ‘Key Touchpoints in the Customer

News BrokersClaims ProfessionalsHRInsurersOperationsRisk Managers

Will the need for social interaction make the hybrid office a passing fad?

April 21, 2021 by David Gambrill

While many Canadian employees wish to return to a hybrid office — some adamantly so, according to a recent survey by human resources firm Robert Half — some believe the “fear of missing out” on the opportunity to socialize with

News BrokersOperations

5 ways brokers are playing in the online distribution space

April 21, 2021 by Jason Contant

Small and medium-sized brokerages are increasingly getting into the digital game, while larger brokerages are acquiring or partnering with insurtech-focused companies, according to an industry observer. “At Smythe Advisory, we are increasingly seeing innovative use of technology that is either

News ClaimsCyberInsurersOperations

Watch out insurers: You’re in the crosshairs of a new form of cyberattack

April 20, 2021 by Adam Malik

Insurance companies are in the crosshairs of a new set of cyberattacks, prompting a cyber leader to ring alarm bells for Canadian insurers. The vulnerability lies in the P&C industry wanting to make life easier for consumers, explained Matt Cullina,

News BrokersInsurersManagementOperationsTrending

How to engage your staff in a hybrid office

April 19, 2021 by Adam Malik

Keeping staff engaged and stimulated when life returns to something resembling the old normal will be a top challenge for property and casualty insurance industry leaders, experts say. After the COVID-19 pandemic, the Canadian P&C industry is expected to implement

News BrokersClaims ProfessionalsEducationHRInsurersManagementOperations

How to build empathetic managers for the hybrid workplace

April 16, 2021 by David Gambrill

Canadian property and casualty insurance industry leaders have often talked about the importance of managing with empathy during the pandemic, but empathic managers will become even more valuable in the hybrid workplaces that are expected to emerge after the pandemic

News BrokersInsurersOperationsTechnology

Why change in P&C is a difficult proposition: The innovator’s dilemma

April 14, 2021 by Adam Malik

Insurers are between a rock and a hard place when it comes to changing the way they do business, because of the risk of harming broker relationships, investment costs, and, at the end of the day, the current system works,

News BrokersHRInsurersManagementOperations

What’s missing in a purely remote work environment

April 13, 2021 by Adam Malik

The insurance industry has shown that it can operate successfully in a work-from-home environment, but for any company that wants to see growth, being in the office on a regular basis is essential, P&C insurance executives said during the virtual

News BrokersOperations

Has the pandemic dampened brokers’ enthusiasm for referrals, new business?

April 13, 2021 by David Gambrill

Brokers don’t appear to be as enthusiastic about generating new business through referrals as they were before the pandemic, according to Canadian Underwriter’s 2021 National Broker Survey. In fact, brokers’ support for almost all traditional means to generate new business