Canadian Underwriter

Topic Technology

point of sale transaction
News BrokersEmerging RisksSupply ChainTechnologyTrusted Advisor

How will brokers fit into new online distribution models?

August 30, 2021 by Jason Contant

Editor’s Note: This story has been updated to include feedback from the Insurance Corporation of British Columbia.   Brokers will need to determine where they fit in as more consumers move to online and point-of-sale transactions, said Sarah Thompson, chief

intellectual property
News BrokersEmerging RisksLiabilityMGAsTechnology

Why now is the time for brokers to talk about intellectual property insurance 

August 27, 2021 by Jason Contant

While the technology and life sciences sectors have been traditional areas of focus for intellectual property (IP) insurance, one specialist insurance provider says now is the time for brokers to open up discussions to include other industries. Maddi Brown, intellectual

News ClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyTechnology

Why you need to offer a ‘Choose Your Own Adventure’ claims experience

August 27, 2021 by Jason Contant

Insurers need to offer customers a claims experience that can shift and adapt depending on the policyholder’s personal circumstances and what they want on any given day, speakers said Thursday during Reuters Events’ Connected Claims Canada 2021 virtual conference. “I

cyber alert
News CyberLegalTechnology

RCMP investigating hack of spy watchdog network involving theft of files, agency says

August 27, 2021 by Jim Bronskill - THE CANADIAN PRESS

OTTAWA – The national spy watchdog says the RCMP is investigating a cybersecurity breach that resulted in the theft of files and the compromise of personal information. The National Security and Intelligence Review Agency says that between March 9 and

News BrokersOperationsTechnology

How technology is addressing ‘broken offline processes’ and broker pain points

August 25, 2021 by Jason Contant

Creating a “digital round trip” for all players in the insurance ecosystem – from broker to technology vendor to consumer – has really been catalyzed by the COVID-19 pandemic and the move to remote working, the CEO of tech vendor

News BrokersClaimsClaims Canada ArchiveCommercialCyberEmerging RisksInsurersLoss TrendsRisk ManagersTechnology

How Lloyd’s says your client could suffer reputational harm

August 25, 2021 by Greg Meckbach

Up to a quarter of the value of some of your commercial clients’ firms could be their own brand and reputation. This reputational value could degrade quickly if your client is perceived to have behaved badly, a Future of Insurance

News InsurersTechnology

Policyholders want to text you. Is your carrier doing enough to make this happen?

August 25, 2021 by Canadian Underwriter Staff

COVID-19 has accelerated insurance carriers’ plans towards digital transformation, but Canada’s insurers are in their “infancy” when it comes to meeting policyholders’ growing demands for texting with their carriers, says a former insurance executive. Speaking at the Reuters virtual Future

intellectual property
News BrokersCommercialEmerging RisksLiabilityMGAsTechnology

This line of business needs to be simplified, MGA says

August 24, 2021 by Jason Contant

The insurance industry needs to move forward and simplify intellectual property (IP) coverage for the small- and medium-sized enterprise (SME) market, a specialist insurance provider said. IP insurance typically involves long, complicated proposal forms, a fee charged to get a

News LegalLicensingPersonal HomeTechnology

Why fintechs look forward to open banking in Canada

August 20, 2021 by Greg Meckbach

If open banking becomes available to Canadians in 2023, fintechs could find opportunities to cross-sell financial services including insurance, a venture capital expert suggests. Generally speaking, fintechs are looking forward to open banking coming into effect, said Laviva Mazhar, Montreal-based

News BrokersTechnologyTrusted Advisor

How P&C can keep human connections within digital insurance

August 20, 2021 by Canadian Underwriter Staff

While the COVID-19 pandemic has accelerated P&C’s digitization investments, the need for human connection within digital insurance should not be overlooked, a digital identity firm says. “As the insurance industry accelerates its pace towards digitization, we must keep in mind

road with horizon
News AlbertaBrokersMergers and AqcuisitionsTechnology

What independent brokers expect from insurers post-pandemic: Canadian Broker Network

August 19, 2021 by Canadian Underwriter Staff

As Canada emerges from the COVID-19 pandemic, independent brokers will place strategic alliances with insurers at the top of their expectations list, members of the Canadian Broker Network (CBN) said. “The pandemic has significantly increased the awareness and consideration for

Blue circuitry digital lock on binary code
News CyberEmerging RisksOperationsTechnology

How does North America’s cyber risk compare to other regions?

August 16, 2021 by Jason Contant

If your client thinks they are more at risk of a cyberattack in the future, they may not be imagining things. According to a recent survey from global cybersecurity company Trend Micro, 80% of global organizations report they are more