Canadian Underwriter

Topic Technology

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$5-million cyber claim for phishing scam heads to top court

November 30, 2020 by Greg Meckbach

A $5-million coverage dispute with The Co-operators that arose from a phishing attack is headed to the Supreme Court of Canada. Canada’s top court is booked Dec. 7 to hear arguments in Co-operators General Insurance Company v. Sollio Groupe Coopératif.

News ClaimsClaims Canada ArchiveCommercial AutoEducationLegalLicensingLoss ControlLoss TrendsNova ScotiaPersonal AutoTechnology

Insurers now treating distracted driving as ‘major’ conviction

November 27, 2020 by Greg Meckbach

In keeping with actions previously taken by Canada’s auto insurers, Northbridge General Insurance Company will start treating driving while using a hand-held communication device as a major conviction for the purpose of setting insurance rates in Nova Scotia. The change

News Business InterruptionClaimsCyberEmerging RisksInsurersSupply ChainTechnology

Cyber insurance: Most frequent and costly claims revealed

November 24, 2020 by Jason Contant

External attacks on companies result in the most expensive cyber insurance losses, but internal failures like employee mistakes and technical problems are the most frequent generator of claims by number (albeit with a lower financial impact), a new report says.

News BrokersInsurersLegalLicensingManagementOntarioOperationsPersonal AutoTechnology

IBAO’s stance on electronic termination of coverage

November 24, 2020 by Greg Meckbach

Insurers should be allowed to terminate auto policies electronically if consumers consent, the Insurance Brokers Association of Ontario’s CEO says. In its budget document released Nov. 5, the Ontario government said the next phase of its previously-announced “blueprint” for auto

News ClaimsClaims TechnologyInsurersTechnology

How this mutual insurer eliminated phone tag

November 23, 2020 by Greg Meckbach

Artificial intelligence is being used now to support human staff with text messaging being a prime example, an Ontario mutual CEO says. “We are seeing a reduction in cycle times that we have now eliminated that dreaded phone tag that

News AdjustersBusiness InterruptionClaimsClaims ProfessionalsCommercialTechnology

Lights. Camera. Claims action!

November 20, 2020 by David Gambrill

In the Canadian entertainment industry, time is money, and so when the global pandemic forced time to stand still, it hit the entertainment industry with the force of a catastrophic event. When COVID-19 hit, Crawford & Company’s adjuster and film

News CyberTechnology

Canada’s cybersecurity agency warns of online threats that exploit COVID-19 fears

November 19, 2020 by Jim Bronskill - THE CANADIAN PRESS

OTTAWA – A federal agency that monitors brewing online threats warns of fraudsters dangling COVID-19-related content to fool victims into clicking on malicious links and attachments.   Online tricksters know people are anxious about the future and are less likely to

News InsurersTechnology

The opportunity in telematics that awaits insurers

November 9, 2020 by Adam Malik

As more connected vehicles enter the automotive space, there’s a great opportunity for insurers to offer drivers more than a score based on their driving habits. Instead, said an industry observer, carriers can offer a greater array of services and

News BrokersInsurersOperationsTechnology

Overcoming barriers to tech innovation: ‘If you don’t build it, they will leave’

November 5, 2020 by David Gambrill

In the 1989 hit movie Field of Dreams, starring Kevin Costner, 36-year-old Ray Kinsella is wandering through his cornfield one evening when he hears a voice whispering, “If you build it, he will come.” In this instance, “he” refers to

News OperationsTechnology

So you’re going digital. How much speed do you need?

November 3, 2020 by David Gambrill

While the global COVID pandemic may have sharpened the insurance industry’s focus on providing digital solutions to customers quickly, the speed at which the industry can move remains limited by traditional barriers such as a carrier’s organizational culture, regulation, and

News AdjustersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyOperationsPersonal HomePropertyTechnology

How COVID could change adjusting for good

October 29, 2020 by Greg Meckbach

The COVID-19 pandemic has permanently changed the way property insurance clients want their claims handled, a technology vendor suggests. “COVID has been the awakening for many companies,” said James Swayze, Toronto-based executive for Canada at CoreLogic Inc. After COVID-19 was

News HRManagementOperationsTechnology

How COVID made it easier to win the ‘war for talent’

October 28, 2020 by Jason Contant

If there’s a silver lining to the COVID-19 pandemic, it’s that the pandemic might actually aid in talent acquisition – even if that talent comes from outside Canada. It’s no secret there’s an ongoing “war for talent” in Canada’s property