Topic Technology
Parts of National Research Council website down due to unspecified ‘cyber incident’
March 22, 2022 by The Canadian PressOTTAWA – The National Research Council took down parts of its website after it was hit with a “cyber incident.” A brief statement on the council’s main webpage Monday did not specify what kind of incident occurred or which applications…
Commercial data standards get green light
March 18, 2022 by Canadian Underwriter StaffCommercial insurance brokers are a step closer to having standards for policy inquiries on certain auto and general liability coverage. The Centre for Study of Insurance Operations (CSIO) said its Innovation and Emerging Technology (INNOTECH) API working groups have published…
What happens when you negotiate with a hacker?
March 18, 2022 by Alyssa DiSabatinoClients have a tough choice to make when they’re hit with a ransomware attack — to pay or not to pay? “If you decided not to pay the ransom for whatever reason, and that hacker ultimately discloses that information,…
How to improve your customer’s buying experience
March 17, 2022 by Alyssa DiSabatinoDigitization is not slowing down, and so brokers and carriers need to improve customer service and a user’s online customer experience (CX), suggests a recent white paper by Reuters. According to the authors of Next Wave Insurance: Daring to be Different, the…
“Antivirus on steroids:” One way to protect your clients from ransomware
March 16, 2022 by David GambrillTo help clients detect their cyber exposures, insurers are recommending ‘powerful’ preventative measures such as endpoint detection responses (EDR) — dubbed ‘antivirus on steroids.’ Used in combination with multi-factor authentication, EDR is deemed superior to traditional anti-virus software because the…
Where your digital investments should go
March 7, 2022 by Alyssa DiSabatinoInsurance companies seeking to make good digital investments need to reevaluate their legacy technology systems, according to survey results from digital intelligence company ABBYY. As the workplace becomes increasingly digitized, ABBYY’s 2021 Digital Transformation Survey Results finds that the biggest barriers…
What BrokerLink looks for in an M&A deal
March 7, 2022 by Jason ContantBrokerLink looks at best practices when making an acquisition, recognizing that each deal is unique and doesn’t follow a boiler template, says the brokerage’s president, Joe D’Annunzio. “One of the things for us is we look at best practices,” D’Annunzio…
AI’s new risk: How brokers and insurers can protect clients
February 28, 2022 by Alyssa DiSabatinoData automation has created an emerging risk: AI can develop unintended biases within its own data that can yield unfair results and potentially harm a client’s business. Although it’s not the only risk associated with AI, the potential for a…
Winners and losers in preventing cyberattacks
February 28, 2022 by Jason ContantCanada’s financial services industry pushed back against cybercriminals last year, cutting in half the percentage of cyberattacks on the sector. The financial services industry (including insurance) has long been a top target for cybercriminals chasing high-reward payday. But that is…
How to cover a client’s artificial intelligence product
February 25, 2022 by Alyssa DiSabatinoIn an ever-evolving digital world, artificial intelligence — a technology that mimics human cognition by learning from experience, identifying patterns and deriving insights — is becoming widely adopted by companies. In fact, AI adoption has skyrocketed in the 18…
Will brokers have a one-stop shop for MGAs?
February 23, 2022 by Jason ContantThe Canadian Association of Managing General Agents (CAMGA) is looking at using a technology platform that will make it easier for brokers to deal with MGAs. “CAMGA’s currently in the exploratory process of building a platform that will make it…
Zurich pairs with Blink for flight-disruption cover
February 16, 2022 by Canadian Underwriter StaffWith airplane trips forecast to increase post COVID-19, travellers will want to know if they’ll get where they’re going – and if they have coverage options when flights get cancelled. That’s the logic behind a new partnership between Zurich Canada…