Topic Trusted Advisor
How the largest commercial brokerage views its COVID E&O exposure
August 18, 2020 by Greg MeckbachAlthough some commercial clients may start “suing everybody” because their business interruption insurance did not cover income lost during the pandemic, brokers could not have obtained broad-scale pandemic coverage for all clients even if they wanted to because the exposure…
What COVID has taught Aon about leveraging technology
August 12, 2020 by Greg MeckbachFor large commercial brokerages, video conferences can work at least as well as in-person meetings when placing business for large accounts, if Aon PLC’s recent experience is any indication. “With the investment we have been making in technology, we are…
Skills to promote change
August 9, 2020 by Greg Meckbach, Associate EditorAndy Taylor, Gore Mutual Insurance Company’s newly-minted president and CEO, reveals the soft skills required for a successful business transformation — and how to find them. – As told to Greg Meckbach To recruit talent capable of shepherding a…
Balancing Act
August 8, 2020 by CIP SocietyWhat happens when an agreement is breached due to COVID-19? Experts share their thoughts
Looking in the Mirror
August 4, 2020 by David Gambrill, Editor in ChiefCanadian Underwriter asked brokers across the country to rate themselves as trusted advisors. While pride in their work during the pandemic was obvious, the survey results also suggested ways to enhance their value to consumers.
Pandemic Prognosis
August 3, 2020 by David Gambrill, Editor in ChiefCanadian Underwriter caught up with Stephen Stewart, president and CEO of Stewart Specialty Risk Underwriting Ltd., who shared his thoughts on the impact of the pandemic on MGAs
Withering heights
August 1, 2020 by David Gambrill, Editor in ChiefCanadian Underwriter talked to several commercial lines brokers about the impact of COVID-19 on specialty lines. Hear their tales of withering capacity, new challenges finding D&O insurance, and when to expect growth again
How COVID-19 is changing marine cargo insurance
July 23, 2020 by Greg MeckbachMarine cargo policies that were drafted before the COVID-19 pandemic may need a second look because of the way business disruptions and lockdowns are affecting the global supply chain. “We are starting to see insurers already change or apply endorsements…
Northbridge’s advice to restaurants upon re-opening
July 23, 2020 by Greg MeckbachAs restaurants in much of Ontario re-open July 24, a major commercial insurer is warning companies to train their staff carefully. “Servers should bring items such as glasses, cutlery, and single-serve condiments to the table only after the party is…
Where Aviva is going with text messaging for customer interaction
July 22, 2020 by Greg MeckbachAviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,…
Opinion: Why brokers can’t ignore recall insurance for their clients
July 22, 2020 by Lucie Dean, CFC UnderwritingBrokers should ensure they are providing standalone product recall insurance options to their clients. Product recalls are a regular occurrence. Without adequate coverage when one takes place, your commercial clients have a large risk exposure on their hands. One recent…
How COVID affected the digital journeys of Aviva Canada and Marsh Canada
July 17, 2020 by Greg MeckbachThe pandemic could permanently change the way brokers and insurers take advantage of digital services. “I think the interesting thing about COVID that we have seen – not just in the insurance industry but in the broader context – is…