Canadian Underwriter

ClaimsPro appoints Kumar Sivakumaran to Vice President, National Operations

February 22, 2018   by SCM Insurance Services

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TORONTO, Feb. 22, 2018 /insPRESS/ – ClaimsPro, Canada’s leading provider of independent claims adjusting services, today announced the appointment of Kumar Sivakumaran as Vice President, National Operations. Mr. Sivakumaran will succeed Dustin Volk, who recently assumed the role of Senior Vice President, Corporate Transformation for SCM Insurance Services.

ClaimsPro Vice President, National Operations

Kumar Sivakumaran

Mr. Sivakumaran brings a wealth of insurance industry and senior level operations experience to this role, most recently as a national operations leader with a leading Canadian insurer. Prior to that, Kumar was Vice President Business Excellence for an international independent adjusting firm, where he began his career in the insurance industry and spent 15 years in a variety of functions including Assistant Vice President Operations, Business Analyst, and National CAT Manager.

In his new role, Mr. Sivakumaran will be responsible for ClaimsPro’s national operations performance, ensuring efficient productivity and quality as it pertains to client service delivery and value, and financial performance.

“I’m excited for the opportunity to join ClaimsPro and to lead its national operations team,” said Mr. Sivakumaran. “ClaimsPro has built a solid reputation for being an innovator in the insurance industry, and I look forward to contributing to the company’s continuous evolution, striving to exceed client expectations.”

“Kumar Sivakumaran’s wealth of insurance industry knowledge and hands on operations experience will add tremendous value to our national team,” said Lorri Frederick, President of ClaimsPro. “We believe Kumar is the right person to lead our national operations, and to ensure ClaimsPro remains focused on providing exceptional service to our clients, while the company continues to expand in the Canadian insurance marketplace.”

For more information, please contact:

Lorri Frederick
T: 905.564.0654


Bikram Daulay
Senior Vice President of Marketing & External Communications
SCM Insurance Services
T: 780.930.5321


About ClaimsPro

ClaimsPro is an independent adjusting and claims management company that has been working with Canada’s domestic insurance market since 1986. With offices throughout the country, ClaimsPro provides its clients with local expertise and the resources of a national company. Visit to learn more.

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