On Side Restoration – Riding the wave of change

TORONTO, March 26, 2018 /insPRESS/ – On Side Restoration is poised for a good year in 2018. Branch expansion plans are in full swing, technological advancements are evolving, and the company is getting attention for its unique Canadian ownership model.

Craig Hogarth, president and CEO of On Side Restoration Services, said, “We’re excited to turn our attention to growth after a few years of hunkering down, re-evaluating our processes and improving our internal efficiencies. Although we’re still strengthening our project-management technology and interface with Xactimate, we’re now at a level where our accomplishment is getting recognized – and more work is the result of our collective diligence.” Hogarth continued, “It’s a good feeling to stretch out again and begin to extend our reach into more parts of the country.”

The company is set to open several new locations in Ontario this year, as well as a branch in Halifax, N.S., as was announced last November. The company is also looking for acquisition opportunities to supplement its expansion plans. This growth responds to insurance providers committed to supporting these new locations, which is a validation of the company’s structure and special capabilities. Despite operating over 22 branches, the company can act as one during a CAT situation. One owner, one executive team, one operations team and one system have resulted in improved communication and consistency. In the end, the company sees this focused capability as better for its clients.

On Side consistently demonstrates during catastrophes that it can swiftly bring in additional resources, while its proprietary internal project-management system allows for transparent, hands-on administrative support, communication and backup – no matter where the CAT is taking place.

With no shortage of challenges facing the industry, On Side has been encouraged by healthy NPS scores and climbing KPI scores. Branch by branch, On Side continues to work hard to put customers first and keep the lines of communication open.

Given its growth, On Side is looking for qualified personnel who hold customer-centric values. Jobs of all types can be found at onside.ca/jobs

This article was originally published in the 2018 March issue of Insurance People Magazine.

About On Side Restoration Services. On Side Restoration is one of Canada’s leading, privately-owned restoration companies. Since 1979 On Side has been restoring damaged homes and businesses 24 hours a day, 365 days a year. Proprietary internal systems include eClaim, a transparent web-based file management software program, and On Side LiVE, their 24 hour, customizable emergency call centre. Today with its head office located in Vancouver, BC, the Company operates 22 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. On Side has over 300 emergency response vehicles, 700 experienced and certified staff members, and 7,000+ pieces of specialty equipment. Further information about the Company can be found at www.onside.ca

For more information
Sonia Manson
Communications Manager
(905) 474-3710, x5112
smanson@onside.ca

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