Canadian adjuster ProFormance partners with Xchanging Xcelsia Claims

Xchanging plc announced Wednesday a third-party administrator service, Xcelsia Claims, which is partnering with Pickering, Ont.-based ProFormance Group Insurance Solutions Inc.

London-based Xchanging’s products include the Xuber insurance software.

In addition to claims adjusting, Xcelsia Claims will provide “lineage reconciliation for the Canadian market,” Xchanging stated in a release. Xcelsia Claims will also provide “a London liaison to ensure right first time borderaux submissions.”

In addition to ProFormance, Xcelsia Claims “will partner with further established TPAs in new territories over the coming months, combining on the ground expertise with Xchanging’s London market experience and suite of claims management products,” Xchanging stated.

ProFormance’s services include handling claims in liability, accident benefits, bodily injury and errors & omissions. It also has a London market division – serving organizations with high deductibles and self-insured risks – and a training division.

ProFormance’s business model “ensures the best adjuster is appointed to service a client’s needs, regardless of corporate affiliation,” Xchanging stated.

Xcelsia Claims uses “a well-established specialist TPA, as well as existing London market expertise and best-in-breed products,” ProFormance founder and chief executive officer Tammie Norn (pictured right) stated. “Customers can be guaranteed quality handling from first notification of loss through to bordereaux reporting, as well as expert management and reconciliation.”

The partnership with ProFormance “is the first of many partnerships that will be announced over time, as we take Xcelsia Claims into new territories,” stated Kerry Rainer, Xchanging’s head of adjusting and elective services, in the release.