CSIO announces consumer edelivery solution with Canada Post’s epost

The Centre for Study of Insurance Operations (CSIO) announced earlier this week eDelivery, a new solution that allows broker and insurer members to leverage CSIOnet and eDocs to deliver personal lines policy documents to insureds through Canada Post’s epost platform.

An epost digital mailbox allows users to conveniently manage their financial documents in one place with one login and one password, CSIO explained in a press release. “Over 9 million consumers have an epost account, underscoring the importance that Canadians place on the convenience of digital communications from their financial service providers,” the release said. “By integrating with CSIOnet, eDelivery enables CSIO members to send an insured’s policy as epost mailers to meet the expectations of today’s consumers for enhanced security, service excellence and paperless communications.”

Catherine Smola, president and CEO of CSIO, said in the release that eDelivery helps “improve the consumer’s ease of doing business within the broker channel. This made-in-Canada solution simultaneously makes insurance more convenient from a consumer perspective while ensuring that policy information remains secure and confidential.”

Susie De Franco, general manager of epost, added that this new solution “presents a valuable opportunity for the P&C insurance industry to service their consumers with a secure and robust digital delivery system.”

According to CSIO’s edelivery webpage, other benefits for members include “standard industry pricing for significant cost savings per mail piece compared to traditional postage” and, for customers, “consolidation of insurance and other financial services documentation in one convenient, trusted location.”

CSIO is Canada’s industry association of p&c insurers, brokers and software providers that oversees the development, implementation and maintenance of technology standards and solutions such as eDocs, telematics and eSignatures.