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CSIO releases video on eSlips solution, expects product by year-end


August 14, 2017   by Canadian Underwriter


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The Centre for Study of Insurance Operations (CSIO) announced on Monday a video explaining digital proof of auto insurance (eSlips) to consumers and said it expects the solution by year-end.

In June, the association announced what it called “an industry solution for the digital delivery of proof of auto insurance cards, or eSlips.” The product, in collaboration with CSIO’s carrier and broker members, leverages mobile digital wallets common to Apple, Android and Windows smartphones – “the same technology that 57% of Canadians already use today to store boarding passes, event tickets, loyalty cards and credit cards,” CSIO said in a press release on Monday.

“We are excited to work with our members, including Gore Mutual, Northbridge Insurance, RSA Canada, and a number of brokerages on developing this eSlips solution for the P&C industry,” Catherine Smola, CSIO president and CEO, said in the release. “eSlips will provide members with an easy, accessible way to meet consumers where they are today – on their mobile devices.”

Benefits of the solution include the following:

  • Share eSlips with other people and devices quickly and easily;
  • Privacy functionality enables consumers to lock their screen;
  • Secure cloud-based solution hosted entirely in Canada; and
  • Supports digital delivery of policy documents.

CSIO is Canada’s industry technology association of property and casualty insurers, software providers and over 36,000 brokers. CSIO helps improve the consumer’s ease of doing business within the broker channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, Telematics, eDelivery, eSignatures and eSlips. In addition, CSIO operates CSIOnet, a secure, industry-owned platform for the efficient exchange of policy information for the broker channel. CSIO maintains offices in Toronto and Montreal.


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2 Comments » for CSIO releases video on eSlips solution, expects product by year-end
  1. ‘the same technology that 57% of Canadians already use today’ seems somewhat misleading considering the fact that in order to qualify for the study respondents had to have used their phones to pay for something in the last 30 days. Actual adoption of digital wallets is much, much lower. Here’s a link to the Nielson study and the screening process in the bottom: http://www.nielsen.com/ca/en/insights/news/2017/canadian-mobile-wallet-users-set-mobile-payment-trends.html

  2. J.D. Matheson says:

    This really encompasses the issues in our industry. We as brokers can already provide pink slips from our BMS to our clients. Why on earth is another partial solution being brought to market, never mind by the standards organization???? CSIO really needs to focus on actual adoption of the standards, maturing of the standards, and keep out of making broker’s lives more difficult. Let’s get more in the downloads!

    Since they seem to be working on their own directions on this, and since they aren’t talking to brokers – let me give them a free bit of advice:
    1) I don’t want another “solution” in the market for something that I can already do, in a totally consistent fashion and under my control, for all my clients and all my markets. I will state this to all of my markets.
    2) I don’t want another solution that is going to advertise out to my clients (especially when it is totally unnecessary), and require me to go through how this works – and why – for *some* of their policies they can get this, and others not – based on carrier adoption .
    3) CSIO is not a technology organization. CSIO is not a technology organization. CSIO is not a technology organization. They really need to take a step back and refocus. Perhaps now is the time for a management shakeup. We really really do not need more offerings that are unhelpful, half baked, confusing for consumers.
    I am very excited about the charge that is being led by the IBAO to actually facilitate broker digital enablement. Getting carriers, tech companies and brokers aligned together is what we need to actually support clients in the way they want in this new generation.
    This project should be shelved. Spend the money on improving your core business CSIO.

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