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Economic crime in global financial services sector has increased, despite compliance investments: PwC


July 27, 2016   by Canadian Underwriter


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Despite “significantly increasing investment in compliance and being continuously under the scrutiny of regulators,” economic crime in the global financial services sector has increased slightly, showing new thinking is needed to make investment in compliance deliver more value and tackle economic crime, PricewaterhouseCoopers (PwC) said in a new report.

Cyber crimesPwC’s Global Economic Crime Survey 2016, released on Tuesday, was conducted through an online survey of 6,337 respondents across all industry sectors in 115 countries. Respondents came from the banking and capital markets, insurance, consumer, technology, industrial and professional services sectors. Forty-five per cent of the respondents are board level, 30% are heads of department/business units; 59% of all respondents were from multinational organizations.

A press release from PwC noted that the financial services sector has traditionally proven to be the industry most threatened by economic crime, as it serves the financial needs of all other industries. According to PwC, 46% of respondents in the financial services industry reported being victims of economic crime in the last 24 months, up from 45% reported in 2014 and 44% in 2009 and 2011. This outpaces the industry wide global average by 10% (46% vs 36%).

“It means the industry has not managed to substantially reduce the level of reported economic crime for seven years, despite their level of investment in compliance outpacing the wider business world,” PwC said in the release. “The cost impact of crime has also increased with 46% of those experiencing losses valuing them at up to US$100,000 for every crime (40% in 2014), and almost a quarter (24%) experiencing losses between US$100,000 – US$1 million (23% in 2014).”

Tackling economic crime and proving positive intent to regulators has often meant the financial services sector spends more on compliance, PwC said, but the increased spending has not resulted in less economic crime. “Financial services organizations have struggled to join the strategic dots across the growing volume, sophistication and variety of economic crime,” the release said.

Among the report’s findings:

  • 16% of those that reported experiencing economic crime had suffered more than 100 incidents, with 6% suffering more than 1,000;
  • Cybercrime reports increased 10% (49% experienced), and insider trading increased 6% (from 4% to 10%);
  • 53% of respondents reported that spending on fighting economic crime was increasing – 55% expect it will continue to increase;
  • 33% of respondents revealed that data quality still can restrict compliance with anti-money laundering regulations;
  • Financial services also faces a global shortage of sufficiently skilled and experienced compliance professionals, particularly in areas such as anti-money laundering and counter-terrorist financing compliance, to help understand and manage the interconnected risks of economic crime;
  • Although 58% of frauds were committed by external perpetrators, higher than the average of 41% in financial services, 29% were committed by internal perpetrators – generally junior or middle management – although 14% were from layers of senior management; and
  • 35% of respondents thought financial crime had high or medium impact on relationships with regulators.

“New thinking is needed to make investment in compliance deliver value and to tackle economic crime more effectively,” said Andrew Clark, PwC’s Europe, Middle East and Africa financial crime leader. “There is a need, across the industry, for new approaches and technologies to more effectively target areas of greatest risk.  Culture has been an area of focus in the wake of the financial crisis and this needs to continue to more firmly embed compliance behaviours into the heart of organizations.  Regulators also have a key role to play – keeping rules up to date with developing technologies and encouraging innovative ways to tackle crime.”