Canadian Underwriter

FSCO publishes series of consumer brochures

February 23, 2005   by Canadian Underwriter

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In additional to its annual version of “Understanding Automobile Insurance”, the Financial Services Commission of Ontario (FSCO) has published a series of pamphlets to assist consumers in buying insurance and filing claims.
“What to do After an Auto Accident” is intended to help guide drivers through the claims process following a collision. It includes issues such as how insurers assess fault in an accident and what to do if claimant and insurer do not agree on benefits, as well as what is excluded from most policies. It also provides forms claimants can fill out at the scene with information which may be needed to process a claim.
Also, FSCO has published “Tips for Identifying Auto Insurance Scams” to
keep motorists up-to-date on the latest auto insurance frauds. It includes information on “chasers” or tow truck drivers who accept referral fees to take a vehicle to a specific repair facility, and paralegals who accept referral fees by sending accident victims to specific health care providers. The pamphlet also provides guidance on how to avoid such scams and what might prompt a claimant to contact FSCO to report on providers whose actions are suspect.
Other publications include “FSCO’s Dispute Resolution Services”, “Shop Around and Save on Auto Insurance” and “Protecting Yourself When Renting an Automobile”.