Mitchell International launches new Web-based technology to connect Canadian insurers with contractors

Mitchell International Inc. has introduced new Web-based technology designed to improve communication between Canadian insurers and contractors, thereby streamlining the claims process.
Mitchell provides workflow solutions to the collision repair and property and casualty claims industries. It has released a new Independent Appraiser (IA) Workflow Module within its core Canadian claims workflow solution Dashboard. 
The module is designed to streamline the entire claims workflow process, by providing insurers with the ability to seamlessly transfer assignments to IA firms electronically.
In turn, IA firms can electronically route the files to their network of appraisers and subcontractors.
The module provides IA firms with visibility into all subcontractor activity within their network. Anyone with access to the system can log messages and troubleshoot delays in the appraisal process.
“Communications are improved by efficiently delivering status messages and time-stamped activities, along with the appraisals from contractors to insurers, giving all stakeholders visibility into the claims process,” Mitchell says in a press release announcing the new technology.
Unifund Assurance Company (UAC) played a role in helping Mitchell develop its Dashboard functionality through a joint application design.
“Dashboard has led to tighter integration and communication between Unifund and our repair partners, resulting in noticeably shorter cycle times and detailed audit trails that allow us to help speed settlement of the claim,” said Eric Lightowler, a regional appraisal supervisor at UAC.
Crawford Appraisal Management was also involoved in the development and testing of the Dashboard IA Workflow module. “It allows an appraisal network as managed by Crawford Canada to provide end-to-end efficiencies and quality controls that benefit the insurer by enhancing workflow, which results in improved customer service for the insured,” said Dave Owen, Crawford’s general manager.