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How much Ontario auto insurer might pay if it loses privacy class-action lawsuit


May 16, 2018   by Greg Meckbach


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If Canada’s Federal Court were to rule against an Ontario auto insurer sued over allegedly obtaining credit scores of auto accident benefits claimants, the insurer might have to pay up to $10,000 a claimant.

A class-action lawsuit was filed April 10 in Federal Court against The Personal over alleged use of credit scores in adjusting accident benefits claims. It’s not clear yet how many claimants there will be if the lawsuit is approved.

Law firm Waddell Phillips Professional Corporation is asking Federal Court to certify the lawsuit as a class action on behalf of a specific class of Canadian auto insurance claimants.

If approved by the court, that class would include people who made auto claims with The Personal Insurance Company after Jan. 18, 2012 “and who had their credit score information accessed by The Personal or its agents.”

In Canada “you don’t have to sign up or otherwise put your hand up to say you want to be included in the class proceeding,” Margaret Waddell, a lawyer with Waddell Phillips, told Canadian Underwriter Tuesday.

“We are always interested in knowing about and potentially hearing from people who are members of the class and typically if they reach out to us we keep a database to keep them informed as matters proceed,” she added.

Allegations against The Personal have not been proven in court. The statement of claim alleges The Personal does not have a “direct business need” for credit scores from accident benefits claimants and is in violation of the federal Personal Information Protection and Electronic Documents Act.

A spokesperson for The Personal’s corporate parent, Desjardins General Insurance, confirmed the insurer was served with a statement of claim. But Desjardins is not commenting other than to say it respects claimants’ privacy and will file a statement of defence in “due course.”

If the plaintiffs win, “the damages could be as high as $10,000 per person” Waddell told Canadian Underwriter Tuesday.

She alluded to the Court of Appeal for Ontario ruling in 2012 in Jones v. Tsige, which established the tort of intrusion upon seclusion.

Related: Auto insurer faces lawsuit over credit scores in accident benefits claims

Jones v. Tsige is significant because it means a plaintiff who has suffered an invasion of privacy can be awarded damages even if no economic loss is suffered.

The representative plaintiff in the lawsuit against The Personal is Kalevi Haikola, who made an auto accident benefits claim with The Personal in 2012 after a motor vehicle accident. The statement of claim alleges that Haikola was asked to give consent for The Personal to get a credit score on FICO. The statement of claim further alleges that Haikola made a complaint with the federal privacy commissioner.

In a 2017 report that references an investigation into a complaint against an unnamed auto insurer, the Office of the Privacy Commissioner noted it has previously found assessing risk and calculating premiums” for home insurance “is an appropriate purpose for collecting credit scores.”

As for accident benefits, the privacy commissioner noted that the insurer subject to a complaint in 2014 agreed to stop using credit scores in 2017 for accident benefits claims.

In its report, the OPC found that the insurer did not obtain “meaningful consent” from the claimant to obtain that claimant’s credit score.

“Consent is not informed if individuals are unaware that providing it is optional,” the Office of the Privacy Commissioner stated. “The telephone script provided by the insurance company does not clearly indicate consent is optional.”

Plaintiffs are asking for an injunction prohibiting The Personal from “further using or accessing” personal credit scores for the purpose of adjusting auto accident benefits claims. They are asking Federal Court to award damages of $50 million, as well as aggravated, punitive or exemplary damages of $10 million.


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2 Comments » for How much Ontario auto insurer might pay if it loses privacy class-action lawsuit
  1. Peter Vrba says:

    I was a 25-30 year customer with State Farm Insurance. Recently, Desjardins Insurance purchased State Farm Canada. When my policy was renewed, Desjardins “accidently” did a query on my credit score without my permission. They claim it was a “clerical error”.
    In the 25-30 years, I have made policy payments of approximately $75,000 and not once did I miss a payment. Desjardins offered to pay on my behalf a one year’s subscription to Equifax service, the very company that they breached my confidential history with. This is an insult. The customer service agent said she would get back to me within 48 hours. This was a lie. My second call did result in repeating the incident to an underwriter who had no authority to do anything. I then got a letter from a Client Liaison Officer who said that I would receive a response in 30 days. This also was a lie. I have not had a reply from anyone. I believe that they think I will just go away if they ignore me.
    During my career, I was responsible for the Customer Service Department of a chemical manufacturing plant. If I treated our customers in this manner I would be fired and justifiably so.

  2. Joanne bauder says:

    I am extremely upset about the fact that after cancelling my insurance policies with Desjardins they did a “query” on my credit score. Offering me a free year subscription to Equifax does not make me feel anymore comfortable. I have never needed to worry about my credit score or had any reason to be checking on it to be sure it hasn’t been effected. Now I would like to have someone explain to me what is going to happen to make me feel comfortable and rest assured that my credit score is still clear.

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