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New Ontario auto dispute resolution system could cause ‘a lot more claims against insurance brokers,’ personal injury lawyer predicts

November 3, 2016   by Greg Meckbach, Associate Editor

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Recent reforms to Ontario auto insurance, including the transfer of accident benefits dispute arbitration to the licence appeal tribunal (LAT), has some personal injury lawyers warning of lawsuits against brokers who fail to advise clients accordingly.

Damage to the front of the vehicle after a car accident“We are trying to educate people about understanding the importance of getting higher benefit policies, higher third-party liability limits, and to those that are selling those policies, the importance of educating their clients,” said Jim Vigmond, a former president of the Ontario Trial Lawyers Association.

Vigmond, a partner at personal injury firm Oatley Vigmond LLP, spoke Wednesday on a panel discussion about the new licence appeal tribunal (LAT) process for arbitrating disputes over statutory accident benefits schedule (SABS) claims in Ontario.

The new LAT process “offloads almost everything to the tort system and until we get those (third party liability auto) limits up, that’s going to be a big problem,” Vigmond warned.

The panel, Resort to the LAT or Last Resort, was held at the Hilton in Markham. Another personal injury lawyer on the panel – Thomson Rogers partner Wendy Moore Mandel – said if a vehicle accident victim “has a valid tort claim, there is no way they are going to proceed through this LAT procedure if … there is enough coverage on the tort side.”

A third panelist was J. Douglas Cunningham, former associate chief justice of the Ontario Superior Court. Justice Cunningham (who has retired from the bench and started a mediation and arbitration practice) was commissioned three years ago to review Ontario’s auto claims dispute resolution system. He made 28 recommendations in a report released in 2014. One of those recommendations was to appoint a “public sector administrative tribunal” for SABS disputes, to fall under Cabinet rather than the Financial Services Commission of Ontario (FSCO).

“On April 1, 2016, the license appeal tribunal (LAT)’s automobile accident benefits service AABS was officially open for business,” Justice Cunningham said Wednesday. “At the same time after 26 years, FSCO’s dispute resoultion group stopped accepting applications, creating apprehension among users, because for many it was better the devil you know. What will this change mean?”

The event was produced by claims adjusting firm InHEALTH Inc. and law firm Flaherty McCarthy LLP.

“Fundamentally what we have is a mixed no fault tort regime,” Flaherty McCarthy partner Todd McCarthy said. “We have a court system for tort and an arbitration system for (accident benefits). It does remain to be seen… is there any residual discretion in the court to entertain any type of dispute between an insured and an insurer that is not specifically within the jurisdiction of the LAT?”

With the prospect of more claims going to the tort system, panelists were asked about the current mandatory liability coverage of $200,000 on Ontario private passenger auto policies.

“The $200,000 minimum limit was set so long ago, that it’s really no longer relevant,” Moore Mandel said. “If there is anyone in this room who does not have more than $1 million of (third party liability) insurance you should probably go speak to your broker now, and that’s how we counsel people that we talk to, because I think increasingly with the downloading of ABs on to the tort side, the claims will be in excess of $1 million.”

Moore Mandel critiziced the limits on rights to appeal LAT decisions, which can be appealed to Ontario Divisional Court, but only on a question of law.

“There won’t be (tort) cases that settle within the limits as much anymore,” Moore Mandel predicted. “There will be litigation against our insureds personally for any personal assets that they may have and it may increasingly put insurance companies in bad faith positions if they don’t resolve claims within limits, so it’s something that you really should all look at.”

Vigmond recounted the story of a “high income earner” in Sudbury, recently injured in a vehicle accident, who first got insurance as a student and whose insurance provider “automatically” renewed his policy every year for the same limits.

“There will be a lot more claims against insurance brokers,” Vigmond said. “It’s a systemic problem in terms of how renewals are done. I think we are going to see greater incidence of those claims driven not only by the facts but by the need to find another deep pocket.”

Also speaking was Sam Pitaro, a partner with Pitaro Romeo Schneider Injury Lawyers.

Pitaro alluded to changes to mandatory first-party auto coverage that applies to vehicle accidents on or after June 1, 2016. One is the reduction in mandatory coverage limits for non-catastrophic injuries, to $65,000 for medical and rehabilitation and attendant care. Before, vehicle owners had to purchase $50,000 in medical and rehab benefits and $36,000 for attendant care. Those were half the limits prior to 2010. Also since June 1, 2016, policyholders must buy only $1 million in coverage for catastrophic impairment, covering medical, rehab and attendant care. Before June 1, for catastrophic impairment, there was one $1-million limit for medical and rehab and a separate $1-million limit for attendant care.

Pitaro suggested that “especially since June 1,” there should be a “rigorous set of instructions by a broker to a potential insured of what the additional coverage is and what it costs.”

Pitaro suggested he called his insurer Tuesday and was told that for an additional $35 premium, he could “essentially reinstate the $2 million catastrophic” impairment coverage.

“Is there anybody who can justify not getting that type of coverage, especially if you have young children?” Pitaro said. “What kind of steps are these brokers taking to advise their potential insureds of the existence of that coverage? I really think that’s going to be a future area that plaintiff lawyers are going to be focusing on.”

Pitaro suggested his firm has “taken a wait and see approach” on the LAT dispute resolution system.

“I have seen and have envisioned situations where we will be mandated to avail ourselves of the process because of clients’ financial interests, mandated because of circumstances, mandated because of the nature of the issue – to proceed with the LAT process,” Pitaro said. “If – and this is a big if – if the decision-makers have the requisite level of dedication and training … then maybe the system can work for them. I am talking about issues like preliminary entitlement to treatment, like a [minor injury guideline] issue, where based on a proper paper record, like compelling evidence of not being a minor injury or compelling evidence of a pre-existing condition that would increase the limits – those types of cases could be and should be amenable to a quick and speedy resolution in favour of my client, so I could certainly I see those types of cases going forward quickly and aggressively.”

More coverage of the LAT panel discussion

‘Lots of room for improvement’ with new Ontario auto dispute resolution system: Judge Cunningham

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6 Comments » for New Ontario auto dispute resolution system could cause ‘a lot more claims against insurance brokers,’ personal injury lawyer predicts
  1. Mark says:

    Holding the broker liable is not the solution. Brokers advise their clients but the client just wants to save money now and doesn’t care about the consequences in the future. The client will obviously blame the broker when something happens, when their broker really advised them at the time and made them sign and initial AB forms explaining each coverage. I’m sorry, but I have to say that in most cases ,the blame is on the client, they are putting their signature on the application and trailing documents, so they should know and understand what they’re signing.

  2. LINDA says:

    clients should buy medical rehab /attendant care from a completely different service provider other than their auto carrier- that really should not be the arena for it. just like you buy life.disability,critical illness ect and then it can provide more coverage in other scenarios rather than just car accidents

  3. Susan says:

    Brokers should not be held responsible. We try to contact EVERY client in regards to the Auto Reform. We advise of all options to increase the Standard Benefits. We discuss Liability. The general public doesn’t want to hear it. They just want their insurance to go down. We have some clients (on disability, on pension) that can barely afford the basic car insurance coverage let alone increases because the Government has again reduced the amount of coverage.
    I also agree that Medical insurance should be separate from Auto Insurance. It is called “Auto” insurance.

  4. Geoff Robinson says:

    Our great Premier ordered changes to auto insurance this past June 1, 2016. The major change created was the reduction in accident benefits and now adding an option to increase them back to prior June 1 at an additional cost to insured’s. Herein lies the problem, Our Companies send an insert to advise Client’s that there have been changes and they have option’s to choose from. This now creates another problem as most people when they receive there renewal check the premium and remove the pink slip in 95% of the cases and now throw the rest in file 13 and we all know what that is. My initiative to e-mail Client’s produced little results, but when I talk with them and explain the risk they agree to the increase. Now this creates a dilemma insofar as the reduction in benefits should have happened only at NEW BUSINESS not RENEWALS and the original benefits “GRANDFATHERED”. If one case backfires and I am sure it will I would suggest the Broker counter sue the Government for its incompetence in understanding its position and the repercussions of its actions while just trying to fulfill a political promise of rate reductions that were not attainable.

  5. Anne says:

    Notices of changes to accident benefits are enclosed with renewals & consumers
    are advised to contact their brokers quickly. Very few do. With the numerous articles in the news & on social media, it’s time consumers become responsible for their choices & take the initiative to follow up on the information they have been provided.

  6. ME says:

    Agreed. Clients at times will not pay more, but if their advisors are not educating on the rationale for the increase or change they will remain money conscious. As a survivor of an MVA, the injury law is big business and those in and around it will smell out whatever deep pocket there is to make up for the 2010 auto changes, I now my accident was 2009.
    Advise your clients appropriately and document your files.

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