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What’s New: In Brief (July 09, 2007)


July 9, 2007   by Canadian Underwriter


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Craig Duncan has been appointed manager of Crawford’s newly created Regional Claims Centre in Ontario.
Reporting to Greg Smith, vice president, national programs, Duncan will work with the Regional Claim Centre project team in establishing Crawfords first location in Mississauga, Ontario.
The Regional Claims Centre introduces a new concept in client-focused claims service, Crawford & Company (Canada) Inc. CEO John Sharoun said in a press release. Craig will play a leading role in assembling and orienting a new staff group, implementing innovative claims handling processes, and developing a branch culture focused on quality, service, and teamwork.
Duncan joined Crawford in 1990 in the Toronto branch and has been the manager of Crawford’s Mississauga and Oakville branches since August 2003.

Evan Miles has been appointed branch manager of Crawford’s Vancouver branch, effective immediately.
Evans dedication to customer service, and his track record in both claims investigation and claims management provide a great starting point for success in this new role, Jim Eso, Crawford vice president, operations, British Columbia, said in a press release. He has certainly demonstrated these qualities throughout his time with Crawford and most recently as assistant manager of operations for British Columbia.
Miles joined Crawford in August 2000 after nine years in the insurance industry, working in both the company and independent adjusting areas. His early career included extensive experience in fire services for the City of Fort McMurray and as a fire and arson investigator for the City of Edmonton.


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