Insurance company claims departments are using a wide range of metrics to measure adjusting efficiency, such as shelf life, cycle time and service indexes. Independent adjusters are accustomed to being accountable for their work, time and professional expertise through ongoing measurements. But are these key performance indicators relevant to all aspects of the claims handling process? Are the metrics truly effective at improving claim resolution? And how can adjusters and claims managers agree on the measurements that matter most?
Upcoming changes to the province’s auto insurance system will come into effect June 2016 – what adjusters need to know.
A recent court case may broaden the application of the pollution exclusion in commercial liability coverage.
Ours is a noble profession and you should be proud of the important work you do everyday – delivering the product of the Property & Casualty Insurance Industry in Canada. One of the many benefits of being National President of…
Notre profession est une profession noble; vous devriez être fiers du travail important que vous accomplissez chaque jour, c’est-à-dire d’offrir le produit du secteur de l’assurance de dommages au Canada. L’un des nombreux avantages d’être président national de l’Association canadienne…
What recent American developments reveal about the potential future of cyber liability in Canada.
In Lloyd’s Underwriters v. Blue Mountain Log Sales Ltd., a B.C. court wrestled with the issue of pre-tender defense costs.
Moose Jaw, Saskatchewan’s Keith Wright runs Absolute Claims Adjusters – a firm that believes in the value of small town service.
Notre profession est honorable. Vous devriez être fiers du travail important que vous accomplissez chaque jour, c’est-à-dire d’offrir le produit du secteur de l’assurance de dommages au Canada. Nous avons tous déjà entendu dire que rien ne fonctionne sans assurance.…
With more “boots on the ground,” CIAA president Fred Plant says the time is right for a renewed commitment to the key issues facing front-line adjusters.
Peer-to-peer technologies are allowing individuals to offer rides in their cars to people for a fee, and to rent their houses to strangers. For adjusters, claims arising out of these new shared economies are anything but simple.
The Internet of Things has the potential to blend connectivity with insurance claims. Think of it as a bridge between the old economy of bricks, mortar and physical objects and the new economy of mobile devices, data networks and analytic engines. It’s estimated that billions of “things” will be linked to the Internet within the next five years through sensors located in cars, homes and businesses. How will this connected world affect loss adjusters, insurance companies and the entire claims management process?