Keyword
adjuster
How the derecho impacted claims service levels
June 7, 2022 by Jason ContantIt’s only natural claims adjusting service levels will drop, given the large number of claims arising from the derecho that struck parts of Ontario and Quebec in May, says the president of the Canadian Independent Adjusters’ Association (CIAA). “Things like…
Why this province’s approach to adjuster capacity needs to go national
June 6, 2022 by Jason ContantThe president of the Canadian Independent Adjusters’ Association (CIAA) is hoping other provinces take note of how Ontario’s insurance regulator has approached adjuster capacity and licensing issues following the May 21 derecho that struck Ontario and Quebec. On May 31,…
Adjuster’s fine halved on appeal in a replacement cost dispute over a tractor
April 15, 2021 by David GambrillA Manitoba insurance adjuster has been fined for failing to carry out instructions from an insurer to inform a claimant about how to replace their tractor under the terms of the insurer’s Limited Waiver of Depreciation. The adjuster, Douglas Boyd…
Did Dorian create a capacity issue for claims adjusters?
September 24, 2019 by Jason ContantEven though post-tropical storm Dorian knocked out power to about 80% of homes and businesses in Nova Scotia, and left thousands more without power in the other Atlantic provinces, claims adjusters were well-equipped to deal with its aftermath. “In the…
Why on-site adjuster supervision is needed
July 29, 2019 by Jason ContantCiting a failure to ensure proper and adequate supervision of the firm’s employees at all times, the Insurance Council of Manitoba has fined the designated representative of a Manitoba ClaimsPro LP office $5,000, plus assessed investigation costs of $3,188. “Based…
How this province is tackling inconsistent adjuster licensing
May 24, 2019 by Jason ContantWill there soon be a consistent approach to adjuster licensing across Canada? New Brunswick is one province moving towards that goal. Earlier this month, the Insurance Division of New Brunswick’s Financial and Consumer Services Commission released a consultation paper on…
Insurance to the Rescue
January 15, 2019 Danielle KubesWinning ways to guide your clients through the worst day of their lives
Claims professionals speak out amid allegations of contractors providing insurance advice
June 21, 2018 by Jason ContantOntario and Quebec’s May 4 windstorm event has the Canadian claims industry talking about the proper roles of contractors and adjusters, based on unconfirmed reports that individual rogue contractors – e.g. not people associated with the larger restoration contracting firms –…
How training plays into claims adjusting during back-to-back cats
June 19, 2018 by Jason ContantWhen Canada experiences back-to-back catastrophes, it can be a challenge to pull together all the required resources in a timely fashion. Part of the puzzle is ensuring that claims adjusters and other parties are properly trained for the files they…
Nearly 1,300 new hail claims created last week in Alberta, more than 3,000 waiting for an inspector: Agriculture Financial Services Corporation
August 11, 2016 by Canadian UnderwriterAlberta’s Agriculture Financial Services Corporation (AFSC) said on Wednesday 1,289 new hail claims were created last week, while 3,089 hail claims are currently waiting for an inspector. AFSC, the Crown corporation with a private sector board of directors that provides…
Right Place, Right Time
May 1, 2016 Angela Stelmakowich, EditorJohn Sharoun, recipient of The CIP Society’s 2016 Greater Toronto Area Fellow of Distinction Award, knows making an effort can produce solid results.
Rock and a Hard Place
March 1, 2016 The CIP Society Insurance Institute of CanadaAdjusters are required to juggle multiple tasks. But a busy environment, demanding workload and unexpected meetings should not influence interactions with clients. As the first points of customer contact, adjusters must maintain a professional demeanour by listening, showing empathy and putting clients at ease.