Canadian Underwriter

Keyword
artifical intelligence

Digital transformation, AI and quantum computing
News InsuranceLegislation / RegulationRiskTechnology

Regulator seeks industry feedback on AI, quantum computing

January 5, 2024 by Jason Contant

Canada’s financial services supervisory regulator is seeking input from federally regulated financial institutions (FRFIs) on how they are adopting artificial intelligence (AI)/machine learning (ML) into their operations. The Office of the Superintendent of Financial Institutions (OSFI) and the Financial Consumer

AI chat bot answering customer questions
News InsuranceTechnology

Will generative AI impact your career prospects?

August 22, 2023 Philip Porado

Will generative artificial intelligence (AI) make your skill sets obsolete? If you answered yes, you have the same belief as 17% of Canadian workers recently surveyed by recruiting and business consulting firm Robert Half. Survey respondents worked in occupations ranging

A metal robot hand is reaching out and pressing a key on a laptop.
News Technology

How to cover a client’s artificial intelligence product

February 25, 2022 by Alyssa DiSabatino

In an ever-evolving digital world, artificial intelligence — a technology that mimics human cognition by learning from experience, identifying patterns and deriving insights — is becoming widely adopted by companies.   In fact, AI adoption has skyrocketed in the 18

News InsuranceRiskTechnology

When humans team up with machines, P&C innovation wins

May 4, 2021 by David Gambrill

Debates about whether humans or computers are at the centre of innovative insurance products are a red herring — the best way to build an insurance product is an integrated approach using the best of what humans and machines have

News Insurance

Overcoming AI’s bias: Models are only as good as the data you feed into them

January 6, 2021 by Adam Malik

If people intend to use data to help mitigate risk or save lives, that data must be trustworthy, says an artificial intelligence expert. Sean Griffin, CEO and co-founder of Disaster Tech, a disaster risk data firm, pointed out during CatIQ

News Insurance

How this mutual insurer eliminated phone tag

November 23, 2020 by Greg Meckbach

Artificial intelligence is being used now to support human staff with text messaging being a prime example, an Ontario mutual CEO says. “We are seeing a reduction in cycle times that we have now eliminated that dreaded phone tag that

News RiskTechnology

Google CEO calls for regulation of artificial intelligence

January 20, 2020 Kelvin Chan - THE ASSOCIATED PRESS

LONDON – Google’s chief executive called Monday for a balanced approach to regulating artificial intelligence, telling a European audience that the technology brings benefits but also “negative consequences.” Sundar Pichai’s comments come as lawmakers and governments seriously consider putting limits

News Insurance

How customer experience became paramount – and how it will further change

November 21, 2019 by Adam Malik

Perhaps the biggest trend one property claims expert has seen in recent years throughout the insurance industry is the focus on enhancing the customer experience. And using technology is going to be what can help one company differentiate itself from

News Insurance

Where AI can help underwriters

August 8, 2019 by Adam Malik

When nearly half of your time is taken up doing mundane – but essential – tasks, one expert believes it’s time to embrace a better way. Carlos Benfeito, Montreal-based head of insurance products at Element AI, noted that about 40%

News InsuranceMergers and AqcuisitionsProductsTechnology

Innovation-based disruption in personal lines insurance will drive new business models: Conning

May 31, 2017 by Canadian Underwriter

Technology-focused investments are pushing business model changes across industries, and insurance is not immune to these pressures, a new study by global investment management firm Conning suggested. Released on Wednesday, the study examines the changes that are underway in personal

News InsuranceMarkets / CoveragesProfessional DevelopmentTechnology

Mitchell & Whale Insurance Brokers shares their experience using online chatbot at Insurance-Canada Broker Forum

March 3, 2017 Jason Contant, Online Editor

Learning is a life-long process and not just for humans – online chatbots can also continue to learn and become smarter, attendees to the Insurance-Canada.ca Broker Forum (ICBF) heard on Wednesday. Amanda Ketelaars, operations manager with Whitby, Ont.-based Mitchell &

News InsuranceProfessional DevelopmentTechnology

Success for insurers involves “dramatic” transformation of workforces and cultures for digital world: Accenture study

April 26, 2016 by Canadian Underwriter

Insurers who succeed will “do so by dramatically transforming their workforces and cultures to operate in a digital world,” according to a report released on Tuesday by Accenture, a global professional services company providing a broad range of services and