Canadian Underwriter

Keyword
artifical intelligence

News Insurance

How this mutual insurer eliminated phone tag

November 23, 2020 by Greg Meckbach

Artificial intelligence is being used now to support human staff with text messaging being a prime example, an Ontario mutual CEO says. “We are seeing a reduction in cycle times that we have now eliminated that dreaded phone tag that

News RiskTechnology

Google CEO calls for regulation of artificial intelligence

January 20, 2020 Kelvin Chan - THE ASSOCIATED PRESS

LONDON – Google’s chief executive called Monday for a balanced approach to regulating artificial intelligence, telling a European audience that the technology brings benefits but also “negative consequences.” Sundar Pichai’s comments come as lawmakers and governments seriously consider putting limits

News Insurance

How customer experience became paramount – and how it will further change

November 21, 2019 by Adam Malik

Perhaps the biggest trend one property claims expert has seen in recent years throughout the insurance industry is the focus on enhancing the customer experience. And using technology is going to be what can help one company differentiate itself from

News Insurance

Where AI can help underwriters

August 8, 2019 by Adam Malik

When nearly half of your time is taken up doing mundane – but essential – tasks, one expert believes it’s time to embrace a better way. Carlos Benfeito, Montreal-based head of insurance products at Element AI, noted that about 40%

News InsuranceMergers and AqcuisitionsProductsTechnology

Innovation-based disruption in personal lines insurance will drive new business models: Conning

May 31, 2017 by Canadian Underwriter

Technology-focused investments are pushing business model changes across industries, and insurance is not immune to these pressures, a new study by global investment management firm Conning suggested. Released on Wednesday, the study examines the changes that are underway in personal

News InsuranceMarkets / CoveragesProfessional DevelopmentTechnology

Mitchell & Whale Insurance Brokers shares their experience using online chatbot at Insurance-Canada Broker Forum

March 3, 2017 Jason Contant, Online Editor

Learning is a life-long process and not just for humans – online chatbots can also continue to learn and become smarter, attendees to the Insurance-Canada.ca Broker Forum (ICBF) heard on Wednesday. Amanda Ketelaars, operations manager with Whitby, Ont.-based Mitchell &

News InsuranceProfessional DevelopmentTechnology

Success for insurers involves “dramatic” transformation of workforces and cultures for digital world: Accenture study

April 26, 2016 by Canadian Underwriter

Insurers who succeed will “do so by dramatically transforming their workforces and cultures to operate in a digital world,” according to a report released on Tuesday by Accenture, a global professional services company providing a broad range of services and