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Insurance websites not keeping pace with changing customer expectations: J.D. Power

May 19, 2016 by Canadian Underwriter

Insurer websites are not keeping up with customer expectations, with just over half (55%) of those polled saying they “definitely will” return to the site for their servicing needs, according to the J.D. Power 2016 Insurance Digital Evaluation Study, released

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UberX drivers expected to have commercial insurance: Shop Insurance Canada

May 19, 2016 by Canadian Underwriter

UberX drivers using personal policies while operating as a paid ride-share operative are breaking the law and need to check with their insurance providers to ensure they have appropriate coverage, suggests Shop Insurance Canada. “If a vehicle is used for

News InsuranceLegalMergers and Aqcuisitions

Reduced auto insurance accident benefits could influence balance between attendant care, treatment: lawyer

May 12, 2016 Angela Stelmakowich, Editor

The reduced accident benefits under Ontario’s auto reforms may prove a shock to drivers with non-catastrophic injuries, but perhaps should also elicit concern over the potential for treatment to come second to attendant care, suggests Daniel Strigberger, a lawyer with

News InsuranceTechnology

Usage-based insurance expected to grow to 142 million subscribers globally by 2023 from 12 million in 2015, new report says

May 9, 2016 by Canadian Underwriter

Usage-based auto insurance (UBI) is expected to grow to 142 million subscribers globally by 2023, according to a new report from IHS Automotive, a part of IHS, Inc. and a source of information and insight to the global automotive industry.

News Earnings / RatingsInsuranceMergers and Aqcuisitions

Echelon Financial Holdings’ net loss rises to $4.5 million in 2016 Q1, dividend suspended, strategy is to build on Canada’s strengths

May 5, 2016 by Canadian Underwriter

Challenges in Echelon Financial Holdings Inc.’s International business overshadowed solid Canadian profits, contributing to the company reporting a net loss in 2016 Q1 compared to the prior-year quarter. Net loss for the three months ended Mar. 31, 2016 amounted to

News InsuranceMergers and AqcuisitionsTechnology

U.S. insurers that lead in digital shopping channels also lead in premium growth: J.D. Power study

May 3, 2016 by Canadian Underwriter

Insurers that lead in digital shopping channels also lead in premium growth, according to the J.D. Power 2016 U.S. Insurance Shopping Study, released on Friday. Now in its 10th year, the study measures auto insurance shopping, purchase behavior and purchase

Daniel Strigberger, Partner, Kitchener-Waterloo, Miller Thomson
Feature InsuranceLegalLegislation / RegulationMergers and Aqcuisitions

Bates Revisited

May 1, 2016 Daniel Strigberger, Partner; and Jenna Meth, Lawyer, Samis + Company

In the early 1990s, the Supreme Court of Canada found there were no practical alternatives – as of 1983 – to rating auto policyholders on the grounds of age, sex and marital status. But would today’s telematics products, which detect acceleration, braking, and cornering, help provide such alternatives?

News InsuranceMergers and Aqcuisitions

Feds propose extension of mandatory Bank Act review to 2019

March 23, 2016 by Canadian Underwriter

The federal government said Tuesday it is proposing to extend by two years the mandatory review of the Bank Act, which prohibits financial institutions from selling home and auto insurance in their branches. Finance Minister Bill Morneau is also proposing

Philomena Comerford, President and Chief Executive Officer, Baird MacGregor Insurance Brokers LP

In Plain Sight

March 11, 2016 Philomena Comerford, President and Chief Executive Officer, Baird MacGregor Insurance Brokers LP

When changes in technology trigger changes in human behaviour, the societal implications can be far-reaching. The well-publicized and popular Uber app that matches UberX drivers with paying passengers has been launched in several Canadian municipalities, causing headaches for insurers, brokers,


Rock and a Hard Place

March 1, 2016 The CIP Society Insurance Institute of Canada

Adjusters are required to juggle multiple tasks. But a busy environment, demanding workload and unexpected meetings should not influence interactions with clients. As the first points of customer contact, adjusters must maintain a professional demeanour by listening, showing empathy and putting clients at ease.