Keyword
brand experience

News Insurance

Why businesses shouldn’t take an adversarial stance towards their claimants

May 8, 2021 by Adam Malik

Businesses risk damaging their brand’s reputation if they take a confrontational approach to claimants, risk experts warned during a recent virtual conference. In addition to paying out more for the claim, a company playing hardball may also wind up losing…

News Insurance

2018 Outlook: Nick Creatura, President, CEO, CNA Canada

December 29, 2017 Nick Creatura

The rapidly evolving environment of recent years has laid bare the need for insurers to focus attention on three core issues — talent, technology, and brand experience — to ensure relevance and success in the face of strong and emerging…