Keyword
business operations
Mapping your customer’s journey? Try the same with your employees
October 27, 2022 by David GambrillMonitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A…
Hybrid workplaces: 5 emerging trends
March 18, 2022 by David GambrillCOVID-19 has changed workers’ expectations, although it’s not clear yet whether company executives see this new emphasis on personal well-being and remote flexibility as “a temporary pendulum swing, or the beginning of our new normal,” writes Jared Spataro, corporate vice…
How much you’re lying to yourself about time management
June 17, 2021 by Adam MalikWhile George Costanza may claim that his entire life is a lie, most people will tell about 200 lies a day — and many to themselves about what they’re doing and what they can actually accomplish, according to an expert…
Forget data: The case for going with your gut instinct
June 8, 2021 by David GambrillData analysis may be held up as the gold standard for making sound business decisions. But a recent study suggests gut instinct — when backed up by simple decision aids — may actually be better in situations of high uncertainty.…
Managing your remote workforce in a post-COVID world
January 5, 2021 by David GambrillFlexible work arrangements appear to be here to stay, even after the pandemic is gone, and several in the P&C insurance industry are turning their minds towards how to manage a more remote workforce in the future. Imagine future office…
Communicating during COVID: What industry employees want to hear from their leaders
September 3, 2020 by David GambrillOkay, so it appears the pandemic crisis will be with us for a long time, with P&C organization employees already feeling uneasy, worn down, and uncertain about many things — their health, job security, sending kids back to school safely,…