Canadian Underwriter


News Insurance

This brokerage’s new guy works 24-7

July 29, 2019 by Greg Meckbach

Lead generation was one reason Archway Insurance set up a chatbot to answer basic questions for Internet users. “Welcome to Archway. What brought you here today?” is how Archie, the firm’s artificial intelligence-driven chatbot, greets Internet users when they browse

News InsuranceTechnology

This AI tool is a ‘huge priority’ for some insurers

February 27, 2019 by Greg Meckbach

Chatbots are getting better at answering questions, and many Canadian insurers are taking a serious look at the technology, a fintech analyst said Tuesday. “Quite a few of the major insurers in North America are looking to chatbots as a

News Technology

What to consider when tempted by a ‘shiny’ tech tool

November 13, 2018 by Greg Meckbach

Before deciding whether to buy the latest and greatest technologies, a broker need to understand what problem that technology is actually going to solve, speakers said during a recent technology conference. “A lot of people are trying to sprinkle insurtech

News BrokersInsuranceProductsTechnology

One simple way to increase your lead generation by 33%

August 14, 2018 by Jason Contant

One large, multi-location Canadian brokerage saw a 33% increase in leads generated through their website, simply by introducing a chatbot to provide instant home and auto insurance quoting, the CEO and founder of a Kitchener, Ont.-based insurtech said Friday. ProNavigator

News InsuranceTechnology

Tech only one part of value proposition: broker association

December 5, 2017 Jason Contant, Online Editor

Technology advancements may seem like a competitive advantage in the broker channel, “but they have the potential to be a neutralizer” as well, the Insurance Brokers Association of Ontario cautioned Tuesday. Some brokers have already dabbled with technology by offering

News InsuranceMarkets / CoveragesTechnology

How A.I. can help brokers deal with their carriers

November 19, 2017 David Gambrill, Editor-in-Chief

Brokers are excited about the potential of artificial intelligence (A.I.) to help streamline interactions—not just between brokers and consumers, but also between brokerages and insurance companies. Chatbots are often cited as an A.I. tool to help brokerages automate and streamline

News InsuranceMarkets / CoveragesProfessional DevelopmentTechnology

Mitchell & Whale Insurance Brokers shares their experience using online chatbot at Insurance-Canada Broker Forum

March 3, 2017 Jason Contant, Online Editor

Learning is a life-long process and not just for humans – online chatbots can also continue to learn and become smarter, attendees to the Broker Forum (ICBF) heard on Wednesday. Amanda Ketelaars, operations manager with Whitby, Ont.-based Mitchell &