Canadian Underwriter


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News AdjustersCatastrophesClaimsClaims CanadaCommercial LinesInsuranceMarkets / Coverages

Adjusters provide update on B.C., N.W.T. wildfires

September 6, 2023 by Jason Contant

Wildfires in British Columbia and Northwest Territories continue to present a mixed bag of claims for P&C adjusters. Claims adjusters are seeing a variety of both residential and commercial losses. “Major loss, total losses and less severe claims as well,”

News CatastrophesClaimsInsurance

What’s Franklin have in store for Atlantic Canada?

August 29, 2023 Philip Porado

As Hurricane Franklin starts turning North, Atlantic Canada is watching and waiting to see whether it makes a direct hit, or if the storm will weaken before reaching Canada’s coast, as current maps suggest. Franklin is expected to cross the

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News ClaimsInsuranceLegal

Why this AB claimant couldn’t prove an inability to carry on a normal life

July 27, 2023 Philip Porado

An accident benefits claimant failed to meet the stringent non-earner benefit (NEB) test and is not entitled to ongoing benefits, adjudicator Derek Grant wrote in a July 21, 2023 Licence Appeal Tribunal decision. The claimant, Dominik Crnogorac (referred to afterwards

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News AdjustersBrokersClaimsConstructionInsuranceRestoration

High building materials and labour costs still slowing home repairs

July 12, 2023 Philip Porado

While inflation’s pace has eased in Canada, it’s still expensive to put homeowners back into their properties after a fire, flood, wind or other event. That’s because lingering supply chain and labour-shortage issues are extending restoration timelines. And that’s increasing

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News AdjustersClaimsEmploymentEngineeringProfessional DevelopmentRestorationRiskTechnology

How the pandemic changed adjusting for the long haul

July 10, 2023 Philip Porado

COVID-19 restrictions led adjusters to shift claims work to desktop teams. The change was driven by client reluctance to meet in-person and employees’ desire to reduce site work until the risks were better understood. But those changes can make some

A picture of the SiniSTAR home-sharing technology
News AdjustersCatastrophesClaimsInsuranceTechnology

Home-sharing app specifically for insurance to go national

June 28, 2023 by David Gambrill

Tens of thousands of Canadians have been forced to evacuate because of an active wildfire season, and a new home-sharing digital platform dedicated to insurance is expanding nationally to help adjusters find temporary accommodations for insureds whose homes have been

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News CatastrophesClaimsEarnings / RatingsInsuranceRisk

Reserve uncertainty could sustain hard market: Swiss Re

June 26, 2023 by David Gambrill

Ongoing reserve uncertainty may reduce insurers’ risk appetite, thereby sustaining hard market conditions, according to a new report by Swiss Re. “Direct non-life insurers in advanced markets have on average released prior-year loss reserves, although the pace has been slowing

Industrial building destroyed by a hurricane, NatCat
News BrokersCatastrophesClaimsClimate ChangeCommercial LinesInsuranceMarkets / CoveragesRestoration

How trade agreements could change claims adjusting in Canada

June 20, 2023 Alyssa Di Sabatino

When a NatCat occurs in Canada, it’s common for U.S. adjusters to be on the scene — sometimes before Canadian adjusters, who are bound by provincial licensing restrictions. And while processes for getting either country’s adjusters on the scene are

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News BrokersClaimsCommercial LinesInsuranceLegalRisk

How brokers can protect clients from ESG and DEI claims risk

April 25, 2023 Philip Porado

Brokers placing directors and officers (D&O) insurance coverage should recognize the growing importance of how private company clients manage both environmental, social and governance (ESG) and diversity, equity and inclusion (DEI) concerns. Those issues are of increasing concern to the

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News ClaimsCommercial LinesConstructionEngineeringInsuranceLegal

Why resolving claims disputes is about more than numbers

April 11, 2023 Derek Sayers

Want to increase the likelihood of a construction project insurance claim being accepted? Take the time to validate each aspect of that claim. The upfront work will make it easier for any umpires, mediators, consultants or lawyers brought in to

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News ClaimsClimate ChangeInsuranceLegalLegislation / RegulationRisk

A U.K. climate lawsuit Canadian D&O insurers may be following

March 15, 2023 by David Gambrill

A recent U.K.-based, climate lawsuit launched against Shell plc’s board of directors by NGO ClientEarth may lead to “copycat” litigation in Canada, lawyers warn, potentially affecting the D&O line of commercial insurance. “Corporate climate litigation is still in its infancy

Robot sorting documents to represent AI helping insurance adjusters manage claims
News AdjustersBrokersCatastrophesClaimsCommercial LinesInsuranceRestoration

How automation’s shifting on-site claims work to bigger losses

February 23, 2023 Philip Porado

COVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that