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Claims

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One simple way to avoid a claims dispute

July 2, 2019 by Greg Meckbach

Some claims disputes can be prevented entirely with better communication between clients and insurers, suggests an engineer for a firm that investigates property damage. “I couldn’t put a number on it, but I would say a large number of the

News ClaimsInsurance

CU Total Loss Series: To repair, or not to repair?

April 17, 2019 by David Gambrill

Total Loss Series, Part 1:  Cycle Times Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing

News AdjustersCatastrophesClaimsInsurance

Uber-style platform for expediting appraisals now in Canada

April 16, 2019 by David Gambrill

An Uber-style platform to expedite home and auto claims appraisals has made its way into Canada. Offered by WeGoLook, the online and mobile sharing-economy platform provides personalized, onsite data capture for inspections and low-complexity services across the United States. Now

News AdjustersBrokersClaimsClimate ChangeInsurance

How brokers can stop a flooded basement

April 16, 2019 by David Gambrill

A recent study suggests brokers have a golden opportunity to talk to homeowners one-on-one about how to protect homes from basement floods. With the right information and often for less than $500, homeowners can protect themselves from the increasing risks

News CatastrophesClaimsEarnings / RatingsInsurance

Is the reserve release tank running on empty?

April 15, 2019 by David Gambrill

The Canadian property and casualty industry saw its reserve releases contract in 2018 to their lowest level in seven years, according to MSA’s Q4 2018 Quarterly Outlook. Expressed as a percentage of loss development margin, reserve releases last year amounted

News AdjustersClaimsInsuranceTechnology

Why the human touch is sometimes bad for claims

January 30, 2019 by Jason Contant

The claims industry in Canada has to be wary about complicating the claims process by putting a “human process” in place where one is not needed, speakers said last week at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in

News AdjustersClaims

How a different mindset can transform the claims industry

January 25, 2019 by Jason Contant

The claims industry would benefit from shifting their thinking on what it takes for claims professionals to do their jobs, speakers said Wednesday at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in Toronto. Think about an employee with 40

News Insurance

Can’t hear the ambulance? Turn down your radio

January 17, 2019 by David Gambrill

A B.C. driver has failed in his bid to receive a refund for his insurance premium increase and deductible after B.C.’s public auto insurer found him 100% responsible for failing to clear an intersection for an ambulance. A B.C. ambulance

Feature

Going Mobile

January 3, 2019 Jason Contant, Online Editor

Patti Kernaghan, president and CEO of Kernaghan Adjusters, tells Canadian Underwriter why the time is now for a harmonized adjuster’s licence across Canada.

Feature Claims CanadaInsurance

A northern light

July 10, 2018 Emily Atkins, Editor

Rocca Claims aims to attract talent to Ontario’s north

News ClaimsInsuranceLegislation / Regulation

Canadians show disconnect on distracted driving

December 29, 2017 by David Gambrill

Distracted driving is getting worse, Canadians say, even as the laws are tightening and public education campaigns are in full gear. More than four out of five Canadians (83%) believe texting while driving is a bigger problem today than it

News ClaimsInsuranceTechnology

Insurer exploration of artificial intelligence accelerating: InsurTechTO speaker

November 7, 2017 by Angela Stelmakowich

It is still “early days” for most insurers in Canada when it comes to employing artificial intelligence (AI), but exploration and use of the techniques is accelerating very quickly, Greg McCutcheon suggested Monday during InsurTechTO in downtown Toronto. “I would