Keyword
Claims
How to make a good first step in the fight against auto fraud an even better one
September 12, 2019 by Greg MeckbachThe launch of Canadian National Insurance Crime Services [CANATICS] was a good move in the fight against auto claims fraud, but Canada is still at a disadvantage to other countries, a former police detective and senior Aviva claims executive said…
You can’t teach claims adjusters this skill
September 11, 2019 Greg Meckbach, Associate EditorAs the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although…
One simple way to avoid a claims dispute
July 2, 2019 by Greg MeckbachSome claims disputes can be prevented entirely with better communication between clients and insurers, suggests an engineer for a firm that investigates property damage. “I couldn’t put a number on it, but I would say a large number of the…
CU Total Loss Series: To repair, or not to repair?
April 17, 2019 by David GambrillTotal Loss Series, Part 1: Cycle Times Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing…
Uber-style platform for expediting appraisals now in Canada
April 16, 2019 by David GambrillAn Uber-style platform to expedite home and auto claims appraisals has made its way into Canada. Offered by WeGoLook, the online and mobile sharing-economy platform provides personalized, onsite data capture for inspections and low-complexity services across the United States. Now…
How brokers can stop a flooded basement
April 16, 2019 by David GambrillA recent study suggests brokers have a golden opportunity to talk to homeowners one-on-one about how to protect homes from basement floods. With the right information and often for less than $500, homeowners can protect themselves from the increasing risks…
Is the reserve release tank running on empty?
April 15, 2019 by David GambrillThe Canadian property and casualty industry saw its reserve releases contract in 2018 to their lowest level in seven years, according to MSA’s Q4 2018 Quarterly Outlook. Expressed as a percentage of loss development margin, reserve releases last year amounted…
Why the human touch is sometimes bad for claims
January 30, 2019 by Jason ContantThe claims industry in Canada has to be wary about complicating the claims process by putting a “human process” in place where one is not needed, speakers said last week at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in…
How a different mindset can transform the claims industry
January 25, 2019 by Jason ContantThe claims industry would benefit from shifting their thinking on what it takes for claims professionals to do their jobs, speakers said Wednesday at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in Toronto. Think about an employee with 40…
Can’t hear the ambulance? Turn down your radio
January 17, 2019 by David GambrillA B.C. driver has failed in his bid to receive a refund for his insurance premium increase and deductible after B.C.’s public auto insurer found him 100% responsible for failing to clear an intersection for an ambulance. A B.C. ambulance…
Going Mobile
January 3, 2019 Jason Contant, Online EditorPatti Kernaghan, president and CEO of Kernaghan Adjusters, tells Canadian Underwriter why the time is now for a harmonized adjuster’s licence across Canada.
A northern light
July 10, 2018 Emily Atkins, EditorRocca Claims aims to attract talent to Ontario’s north