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What reinsurance renewals on Jan. 1 told us about the market

January 2, 2020 by David Gambrill

Reinsurance renewals at Jan. 1, 2020 reflected an “asymmetrical” market, featuring a mixed bag of rate increases or decreases (depending on the specific business line or territory), as well as significant rate increases in the retrocession markets, according to Guy

Feature CatastrophesClaims CanadaClimate Change

Bright skies ahead

January 1, 2020 Adam Malik, Managing Editor

Catastrophes have hit Canadian P&C adjusters  hard, causing many to wonder if the industry has  the capacity to handle increasing workloads. Why adjusters see sunnier times ahead

News ClaimsInsurance

What the judge said when a trial lawyer accused an insurer of “playing hardball” with his elderly client

December 31, 2019 by David Gambrill

An elderly resident who lost her slip-and-fall claim against a retirement home does not have to pay the legal costs of the home’s insurance company because the insurer’s legal strategy was “at risk of allegations of playing hardball,” the Ontario

News ClaimsInsurance

Aviva Canada’s quirkiest claims of 2019

December 23, 2019 by Jason Contant

In the last year, Aviva Canada has handled thousands of property and auto claims, including a few quirky and unusual ones. Here are some of the quirkiest: Chaotic kitchen kitties: Two home alone kittens accidentally turned on the kitchen faucet,

News ClaimsInsurance

Claims execs weigh in on insurers buying into the supply chain

September 30, 2019 by David Gambrill

Insurance companies buying into the claims management supply chain are bound to face some headwinds when it comes to conflicts of interest, but ultimately the P&C industry is big enough to absorb more of these types of acquisitions in the

News Insurance

How to make a good first step in the fight against auto fraud an even better one

September 12, 2019 by Greg Meckbach

The launch of Canadian National Insurance Crime Services [CANATICS] was a good move in the fight against auto claims fraud, but Canada is still at a disadvantage to other countries, a former police detective and senior Aviva claims executive said

News AdjustersClaimsInsurance

You can’t teach claims adjusters this skill

September 11, 2019 Greg Meckbach, Associate Editor

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although

News Insurance

One simple way to avoid a claims dispute

July 2, 2019 by Greg Meckbach

Some claims disputes can be prevented entirely with better communication between clients and insurers, suggests an engineer for a firm that investigates property damage. “I couldn’t put a number on it, but I would say a large number of the

News ClaimsInsurance

CU Total Loss Series: To repair, or not to repair?

April 17, 2019 by David Gambrill

Total Loss Series, Part 1:  Cycle Times Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing

News AdjustersCatastrophesClaimsInsurance

Uber-style platform for expediting appraisals now in Canada

April 16, 2019 by David Gambrill

An Uber-style platform to expedite home and auto claims appraisals has made its way into Canada. Offered by WeGoLook, the online and mobile sharing-economy platform provides personalized, onsite data capture for inspections and low-complexity services across the United States. Now

News AdjustersBrokersClaimsClimate ChangeInsurance

How brokers can stop a flooded basement

April 16, 2019 by David Gambrill

A recent study suggests brokers have a golden opportunity to talk to homeowners one-on-one about how to protect homes from basement floods. With the right information and often for less than $500, homeowners can protect themselves from the increasing risks

News CatastrophesClaimsEarnings / RatingsInsurance

Is the reserve release tank running on empty?

April 15, 2019 by David Gambrill

The Canadian property and casualty industry saw its reserve releases contract in 2018 to their lowest level in seven years, according to MSA’s Q4 2018 Quarterly Outlook. Expressed as a percentage of loss development margin, reserve releases last year amounted