Canadian Underwriter

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Claims

News ClaimsInsuranceLegal

Why this home insurer has a duty to defend a road rage claim

August 11, 2020 by David Gambrill

Pembridge Insurance Company of Canada has a duty to defend an insured who has liability coverage under a home insurance policy in a case in which the insured got out of his car and allegedly threatened another driver in a

News AdjustersCatastrophesClaimsClimate ChangeEngineeringInsuranceRestoration

Property claim cycle times are on the rise: Xactware data

August 10, 2020 by David Gambrill

While everyone in the Canadian property and casualty insurance industry knows that quick claims response times are critical to consumer satisfaction, cycle times for property claims in Canada increased overall between 2018 and 2019, according to the latest property damage

News ClaimsInsuranceRisk

As provincial economies re-open, insurers eye their auto claims frequencies

August 10, 2020 by David Gambrill

As if it weren’t enough with all of the recent news reports about natural catastrophe losses in Alberta, and claims against insurers for business interruption losses due to the COVID-19 pandemic, there is another, more familiar risk looming on the

News AdjustersClaimsInsuranceLegal

Claimant learns the difference between “hit-and-run” and collision damage

July 28, 2020 by David Gambrill

A driver in B.C. is out $1,777 for incorrectly telling the public auto insurer that damage to his parked vehicle was the result of a “hit-and-run,” as opposed to collision damage. Jiameng Wang took Insurance Corporation of British Columbia (ICBC)

News ClaimsInsuranceLegal

How an insurer in an “underinsured” auto case reduced its exposure by more than $452K

July 7, 2020 by David Gambrill

An Ontario auto insurer in an underinsured accident case is entitled to make a subrogated claim against a third party – in this case, a bartender who was found 11% responsible for a fatal car crash — even though its

News AdjustersAssociationsCatastrophesClaimsClimate ChangeInsurance

COVID-19 sparks debate about U.S. adjuster use in Calgary

July 3, 2020 by David Gambrill

COVID-19 appears to be kindling proud sentiments about employing Canadian adjusters, after social media posts triggered an age-old debate about using U.S. adjusters to handle catastrophe claims in Canada. Twitter was abuzz with comments after Global News posted a piece

News AdjustersClaimsInsuranceLegalLegislation / Regulation

A provincial twist on the emergency suspension of limitation periods

June 4, 2020 by David Gambrill

While many Canadian courts continue to suspend two-year limitation periods for plaintiffs to file civil lawsuits against insurers and other defendants, Alberta’s clock has started running again as of June 1 – and for claims under the province’s Insurance Act,

News BrokersClaimsInsuranceRiskTechnology

Contactless payment in a pandemic: There’s an app for that

May 29, 2020 by David Gambrill

Retail clients of brokers and insurers can now prevent the spread of the novel coronavirus by taking advantage of digital, contact-free payment methods now available on mobile apps. Increasingly, businesses will have to operate within the health and safety guidelines

News ClaimsInsuranceTechnology

Why insurers are investing more in this technology

May 27, 2020 by Adam Malik

Accelerated drone usage by the insurance industry is another of the ripple effects that will come as a result of change thanks to the COVID-19 pandemic. The last few months have changed the way people and businesses interact due to

News AdjustersClaimsInsuranceRestorationTechnology

Q&A: Business Continuity in the Digital Age

May 27, 2020 by David Gambrill

In an age of social distancing, contactless claims resolution is an important part of preventing the spread of the novel coronavirus. Canadian Underwriter has talked to those in the claims industry about how to do their jobs safely in the

News CatastrophesClaimsClimate ChangeInsurance

Opinion: Climate change isn’t pausing for the pandemic

May 7, 2020 Dr. Janis Sarra, Professor of Law, University of British Columbia

As the insurance sector adjusts to respond to challenges related to the novel coronavirus, flood season in Canada is beginning. Today, residents in Fort McMurray, Alta., are returning to clean up their flooded homes and businesses on the anniversary of

News AdjustersClaimsInsurance

What makes #MeToo claims so tricky to handle

January 31, 2020 by Adam Malik

The #MeToo movement has sparked a sharp increase in the number of victims coming forward. As a result, organizations are finding themselves caught up in insurance claims. For claims managers and adjusters, according to experts, that means handling the matter