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Claims

News ClaimsInsurance

Claims execs weigh in on insurers buying into the supply chain

September 30, 2019 by David Gambrill

Insurance companies buying into the claims management supply chain are bound to face some headwinds when it comes to conflicts of interest, but ultimately the P&C industry is big enough to absorb more of these types of acquisitions in the

News Insurance

How to make a good first step in the fight against auto fraud an even better one

September 12, 2019 by Greg Meckbach

The launch of Canadian National Insurance Crime Services [CANATICS] was a good move in the fight against auto claims fraud, but Canada is still at a disadvantage to other countries, a former police detective and senior Aviva claims executive said

News AdjustersClaimsInsurance

You can’t teach claims adjusters this skill

September 11, 2019 Greg Meckbach, Associate Editor

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although

News Insurance

One simple way to avoid a claims dispute

July 2, 2019 by Greg Meckbach

Some claims disputes can be prevented entirely with better communication between clients and insurers, suggests an engineer for a firm that investigates property damage. “I couldn’t put a number on it, but I would say a large number of the

News ClaimsInsurance

CU Total Loss Series: To repair, or not to repair?

April 17, 2019 by David Gambrill

Total Loss Series, Part 1:  Cycle Times Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing

News AdjustersCatastrophesClaimsInsurance

Uber-style platform for expediting appraisals now in Canada

April 16, 2019 by David Gambrill

An Uber-style platform to expedite home and auto claims appraisals has made its way into Canada. Offered by WeGoLook, the online and mobile sharing-economy platform provides personalized, onsite data capture for inspections and low-complexity services across the United States. Now

News AdjustersBrokersClaimsClimate ChangeInsurance

How brokers can stop a flooded basement

April 16, 2019 by David Gambrill

A recent study suggests brokers have a golden opportunity to talk to homeowners one-on-one about how to protect homes from basement floods. With the right information and often for less than $500, homeowners can protect themselves from the increasing risks

News CatastrophesClaimsEarnings / RatingsInsurance

Is the reserve release tank running on empty?

April 15, 2019 by David Gambrill

The Canadian property and casualty industry saw its reserve releases contract in 2018 to their lowest level in seven years, according to MSA’s Q4 2018 Quarterly Outlook. Expressed as a percentage of loss development margin, reserve releases last year amounted

News AdjustersClaimsInsuranceTechnology

Why the human touch is sometimes bad for claims

January 30, 2019 by Jason Contant

The claims industry in Canada has to be wary about complicating the claims process by putting a “human process” in place where one is not needed, speakers said last week at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in

News AdjustersClaims

How a different mindset can transform the claims industry

January 25, 2019 by Jason Contant

The claims industry would benefit from shifting their thinking on what it takes for claims professionals to do their jobs, speakers said Wednesday at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in Toronto. Think about an employee with 40

News Insurance

Can’t hear the ambulance? Turn down your radio

January 17, 2019 by David Gambrill

A B.C. driver has failed in his bid to receive a refund for his insurance premium increase and deductible after B.C.’s public auto insurer found him 100% responsible for failing to clear an intersection for an ambulance. A B.C. ambulance

Feature

Going Mobile

January 3, 2019 Jason Contant, Online Editor

Patti Kernaghan, president and CEO of Kernaghan Adjusters, tells Canadian Underwriter why the time is now for a harmonized adjuster’s licence across Canada.