As the world gets more and more virtual, don’t forget how to be human, an insurer executive urged during a recent webinar. Technology should be used to enhance the industry’s relationship with clients, rather than act as a replacement, explained…
Risk Management Solutions, Inc. (RMS) announced on Tuesday that it has appointed industry veteran Mike Pritula as president, effective March 1. Pritula will lead RMS’ client service and market development, advancing the company’s role in delivering value to enable its…
VANCOUVER – Attempts to become truly customer-centric will not be realized until insurers can shift away from an entrenched focus on task that erects barriers to more meaningful customer engagement, Barry Pokroy, leader of Farber Financial Group’s Circle & Square…