Keyword
consumer expectations

News BrokersInsuranceTechnology

Q&A: Business Continuity in the Digital Age

June 2, 2020 by David Gambrill

Many insurance professionals in the Canadian property and casualty insurance industry are taking a long-term view of the global novel coronavirus pandemic, seeing a world beyond the point at which a vaccine is developed and the virus no longer presents…

News InsuranceMarkets / CoveragesProfessional DevelopmentTechnology

Digital and app users not waiting around, quick to bail on non-responsive service: Australia research

August 2, 2017 by Canadian Underwriter

A huge divide exists between consumer expectations of their digital service experience and what is being delivered, with three-quarters of recently polled consumers in Australia reporting they will stop trying a digital app or service within a minute if it…