Keyword
consumer expectations
How satisfied Canadian consumers are with their insurer
May 26, 2023 by Alyssa DiSabatinoDespite the hard market slowing down service capabilities in some areas of the P&C industry, Canadian consumers seem satisfied with their insurance policies, according to a recent survey by insurance software company Duck Creek Technologies. Almost all insured Canadians…
What your commercial clients forget to do after a cyber breach
September 27, 2022 by Alyssa DiSabatinoCommercial clients who suffered a cyber data breach may be inclined to quickly pay the ransom and get back on their feet, but brokers should advise their clients not to forget about post-breach communication with their customers and employees. If…
Q&A: Business Continuity in the Digital Age
June 2, 2020 by David GambrillMany insurance professionals in the Canadian property and casualty insurance industry are taking a long-term view of the global novel coronavirus pandemic, seeing a world beyond the point at which a vaccine is developed and the virus no longer presents…
Digital and app users not waiting around, quick to bail on non-responsive service: Australia research
August 2, 2017 by Canadian UnderwriterA huge divide exists between consumer expectations of their digital service experience and what is being delivered, with three-quarters of recently polled consumers in Australia reporting they will stop trying a digital app or service within a minute if it…