Keyword
Customer Engagement
How P&C can keep human connections within digital insurance
August 20, 2021 Canadian Underwriter StaffWhile the COVID-19 pandemic has accelerated P&C’s digitization investments, the need for human connection within digital insurance should not be overlooked, a digital identity firm says. “As the insurance industry accelerates its pace towards digitization, we must keep in mind…
Why this direct is emphasizing an advice-based approach
November 13, 2019 by Adam MalikTD is enhancing its digital offerings to consumers and putting greater emphasis on the customer experience as a way to increase its footprint; to do that, providing relevant advice will play a key role in building trust, the company says.…
Offers that help save money on home and auto insurance of interest to customers: broker forum speaker
March 6, 2017 Jason Contant, Online EditorBrokers could provide added value to their customers by suggesting offers that that help save money on home and auto insurance, attendees to the Insurance-Canada.ca Broker Forum (ICBF) heard last week. “Fully 50 to 60% of your customers are saying,…
Homeward Bound
January 2, 2017 Daniel Shum, Partner and National Insurance Leader, DeloitteA recent survey of first-time homeowners indicates widespread frustration with insurers, including too many underwriting questions, lack of information in plain English and an inability to complete insurance transactions online.
Insurers have untapped opportunity to transform into solutions providers, not just sellers: consumers
September 20, 2016 by Canadian UnderwriterAlmost three-quarters of consumers taking part in a Bain & Company Inc. survey say they would value a platform for providing services well beyond insurance coverage, opening the door for insurers to transform themselves from just sellers into solutions providers.…
InsurTechs driving disruptive innovation in insurance customer engagement: U.S. report
August 24, 2016 by Canadian UnderwriterWhile the vast majority of surveyed insurance executives and InsurTech professionals in the United States are engaged in redesigning the customer experience, two-thirds do not have a full grasp of how evolving digital ecosystems can impact customer acquisition and customer…