Canadian Underwriter

Keyword
Customer Engagement

News Insurance

Why this direct is emphasizing an advice-based approach

November 13, 2019 by Adam Malik

TD is enhancing its digital offerings to consumers and putting greater emphasis on the customer experience as a way to increase its footprint; to do that, providing relevant advice will play a key role in building trust, the company says.

News InsuranceMarkets / CoveragesProfessional Development

Offers that help save money on home and auto insurance of interest to customers: broker forum speaker

March 6, 2017 Jason Contant, Online Editor

Brokers could provide added value to their customers by suggesting offers that that help save money on home and auto insurance, attendees to the Insurance-Canada.ca Broker Forum (ICBF) heard last week. “Fully 50 to 60% of your customers are saying,

Feature Earnings / RatingsInsuranceMergers and AqcuisitionsTechnology

Homeward Bound

January 2, 2017 Daniel Shum, Partner and National Insurance Leader, Deloitte

A recent survey of first-time homeowners indicates widespread frustration with insurers, including too many underwriting questions, lack of information in plain English and an inability to complete insurance transactions online.

News InsuranceMarkets / CoveragesMergers and AqcuisitionsTechnology

Insurers have untapped opportunity to transform into solutions providers, not just sellers: consumers

September 20, 2016 by Canadian Underwriter

Almost three-quarters of consumers taking part in a Bain & Company Inc. survey say they would value a platform for providing services well beyond insurance coverage, opening the door for insurers to transform themselves from just sellers into solutions providers.

News InsuranceMarkets / CoveragesTechnology

InsurTechs driving disruptive innovation in insurance customer engagement: U.S. report

August 24, 2016 by Canadian Underwriter

While the vast majority of surveyed insurance executives and InsurTech professionals in the United States are engaged in redesigning the customer experience, two-thirds do not have a full grasp of how evolving digital ecosystems can impact customer acquisition and customer