Canadian Underwriter

Keyword
Customer Experience

News Insurance

How customer experience became paramount – and how it will further change

November 21, 2019 by Adam Malik

Perhaps the biggest trend one property claims expert has seen in recent years throughout the insurance industry is the focus on enhancing the customer experience. And using technology is going to be what can help one company differentiate itself from

News AdjustersClaimsInsurance

One key factor in creating a great customer experience

September 16, 2019 by Jason Contant

Want to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the

News BrokersInsurance

Why brokers need to take ownership of data

April 11, 2019 by Jason Contant

Brokers need to take ownership of the data they collect to personalize and improve the customer experience, a speaker suggested Tuesday at the CIP Symposium in downtown Toronto. “For the brokers in the room, how does your client feel if

News InsuranceMarkets / CoveragesTechnology

Artificial Intelligence set to transform insurance industry, but integration challenges remain: Accenture

April 19, 2017 by Canadian Underwriter

Artificial intelligence (AI) will “significantly transform” the insurance industry in the next three years, with insurers investing in AI to empower agents, brokers and employees to enhance the customer experience with automated personalized services, faster claims handling and individual risk-based

News AssociationsInsuranceMergers and AqcuisitionsTechnology

Carriers should more fully explore potential in episodic insurance, CIAA event hears

April 17, 2017 by Angela Stelmakowich

Insurance carriers need to more seriously consider the potential that exists in episodic insurance and how such an approach could alter offerings, Mukul Ahuja, leader of insurance strategy and innovation at Deloitte Canada, suggested Thursday. “Not nearly enough carriers are