Keyword
customer
Where digital transformation goes wrong for the P&C industry
July 7, 2022 by Jason ContantCanada’s P&C insurance industry needs to get back to basics — unmet customer needs — when designing tech-enabled digital strategies and products, speakers said last week during an industry webinar. Too often, carriers or other industry stakeholders get involved in…
Customers in driver’s seat, geared up for experimenting with insurance offerings: webinar
June 29, 2017 by Angela StelmakowichCustomers want to be in the driver’s seat and, increasingly, that is something insurance providers should want as well, Ellen Carney, principal analyst for e-business and channel strategy at U.S.-based research and advisory firm Forrester, suggested during a Centre for…
Multiple access points for single customer to obtain electronic communications could be detrimental to Ontario consumer: IBAO
June 16, 2017 by Canadian UnderwriterCreating multiple access points for a single consumer to obtain electronic communications, including e-documents, could be detrimental to the Ontario consumer, the Insurance Brokers Association of Ontario (IBAO) argued in a position paper released on Thursday. IBAO released the paper,…
Customer choice must be key consideration in next wave of insurTech: expert
May 18, 2017 by Angela StelmakowichAn insurer’s safest bet for survival as insurTech enters its second wave is to make customer choice a true focal point, providing customers access to answers and services when and how they want, Matteo Carbone, founder and director of the…
Insurance undergoing “a fundamental structural change”: KPMG speaker
December 8, 2016 by Angela StelmakowichThe insurance industry is undergoing structural change with the emergence of platform-based business models and insurers need to ready themselves to be able to take part, Matthew Smith, insurance co-lead for the Global Strategy Group at KPMG, suggested during the…
Network attacks hit a third of executive mobile devices in second quarter of 2016: Skycure
September 27, 2016 by Canadian UnderwriterJust shy of a third of executive mobile devices were exposed to network attack during the second quarter of 2016 and almost as high a percentage were infected with malware, leaving valuable, sensitive data vulnerable to cyber criminals, notes a…
Understanding the changing customer key to helping prevent disruption, CIP Symposium speaker says
April 24, 2016 Jason Contant, Online EditorNot understanding the changing customer could prove detrimental to the insurance industry, Sam Natur, CEO and president of Bullfrog Insurance, told conference attendees last week at the 2016 CIP Society Symposium in Toronto. “If you think that’s not going to…