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Desjardins
Series of gaps allowed massive Desjardins data breach, privacy watchdog says
December 15, 2020 Jim Bronskill - THE CANADIAN PRESSOTTAWA – A series of technological and administrative gaps caused a high-profile data breach at Desjardins – the largest to date in the Canadian financial services sector, the federal privacy watchdog has found. Privacy commissioner Daniel Therrien said Monday that…
Adjuster training: How the industry can up its game
August 31, 2020 by Greg MeckbachCanada’s property and casualty insurance industry needs to cross-train more claims adjusters if it wants to have enough property adjusters to be available in the event of a catastrophe, industry experts said last week. “Cross-training is important because it is…
How these two insurers are serving customers during the pandemic
March 23, 2020 by Greg MeckbachMost Desjardins agency offices are now dealing with customers over the phone and Internet, while CAA Club Group has closed its Ontario stores due to the COVID-19 pandemic. “Desjardins agents are continuing to focus on servicing our clients,” a spokesperson…
Desjardins Group reveals cost of 2019 data breach
February 26, 2020 The Canadian PressMONTREAL – The Desjardins Group says last year’s theft of the personal data of its 4.2 million members ultimately cost the co-operative $108 million. The Quebec-based financial institution initially estimated the cost of a malicious employee’s breach – which also…
Big Moves – Former head of State Farm Canada retires
January 20, 2020 by Greg MeckbachBarbara Bellissimo helped lead State Farm Canada through the transition after it was bought by Desjardins Group
Former State Farm Canada chief agent Bellissimo to retire
November 20, 2019 by Greg MeckbachBarbara Bellissimo, former chief agent and senior vice-president of State Farm Canada and chair of the board of the Institute for Catastrophic Loss Reduction, is retiring from Desjardins at the end of this year. She is currently senior vice-president of…
Desjardins revises data theft impact numbers, says 4.2 million affected
November 1, 2019 Julien Arsenault - THE CANADIAN PRESSMONTREAL – The Desjardins Group data theft is much more widespread than first thought and actually hit 4.2 million members, the banking co-operative’s chief executive said Friday. Guy Cormier told a news conference the revised number – which represents the…
New leader for Top 5 Canadian insurer
October 23, 2019 by Greg MeckbachDesjardins General Insurance Group’s new president and chief operating officer is Valérie Lavoie. Denis Dubois (pictured), DGIG president until recently, now heads the life insurance and wealth management side of Desjardins Group, a spokesperson told Canadian Underwriter Wednesday. Lavoie is…
What the latest distracted driving numbers from Desjardins mean
September 24, 2019 by Greg MeckbachDespite increased penalties for distracted driving, poll results released Tuesday by Canada’s second-largest auto insurer indicate even more motorists are engaging in this risky behaviour. More than half (53%) of respondents to a survey admit to having driven distracted by…
Data breach affects nearly 3 million Desjardins Group members
June 20, 2019 THE CANADIAN PRESSMONTREAL – Desjardins Group said Thursday the personal information of more than 2.9 million of its members has been shared with individuals outside of the organization. The Quebec-based financial institution said the breach affects 2.7 million individual members and 173,000…
How many Canadians actually understand water damage coverage?
December 6, 2018 by Jason ContantOnly about half of Canadians polled by Canada’s third largest insurer understand what kind of water damage is covered by their insurance policy, providing an opportunity for brokers to educate clients on the coverage. “For insurance brokers and agents, understanding…
Changing the Channel
November 6, 2018 by Canadian UnderwriterThe property and casualty insurance industry is like a cable TV network: you can choose from among a variety of channels – broker, direct, multi-channel and omni-channel. Desjardins’ Denis Dubois explains what they all mean, and tells CU how distribution channels may evolve in the future.